24/7 Support for Liebert UPS
0Overall Score

Emerson Network Power has launched a 24-hour technical support line for its partners and customers in Australia and New Zealand.

The third regional centre established in the company’s global support network, the service has gone live for the company’s partner and customer base throughout Asia Pacific. 24 hours a day, seven days a week the tech support centre will offer pre-sales application and post-sales technical support for Emerson’s Liebert-brand power protection products.

“Until now our Australia and New Zealand customers have worked with local branches and engineers for support,” said Bart Mascorella, Business Unit Manager, Distributed Products Group, Emerson Network Power.  “Although we set a very high standard for technical support, service was ultimately limited to working hours and personnel availability. That has now changed with the availability of 24×7 support from our Asia Pacific contact centre, which complements the existing support services we have in place locally.”

Mascorella said the centre is staffed by highly trained technicians qualified to handle any support query from the region. “This Service enhances existing resources and Emerson will continue to invest in qualified personnel to provide localised support. Our agents have trained for more than two years at our U.S. centre, and I encourage customers, resellers and distributors to use them as the first port-of-call for all pre-sales, technical support and warranty queries.”

Calls to the new support line are charged at local call rates, and Emerson has made two numbers available to its customers: a 0011 international number and a 1-800 number for callers barred from making international calls. Customers can call Emerson’s 24-hour support line on 1800 147 704 or 00 11 800 1155 4499.