Consumers calling the Foxtel service hotline are met with a recorded message that tells them that due to a computer upgrade their call is unable to be processed other than for a technical problem.

When I called Foxtels customer service centre to report a faulty Foxtel console I was put on hold for over 30 minutes. When I finally got through I told the customer service operator the street address as well as the telephone number of the property where two Foxtel services were installed.

I was then told that I did not exist and that Foxtel had no record of the installation. After insisting that I did have two Foxtel installations and that I had been a customer of Foxtel for many years the operator who had problems understanding how to spell Mosman hung up after saying "Sir I am trying to help you but you are not a customer of Foxtel" She then hung up.

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