The web site for United Appliances Australia has been taken down and the directors who appeared to operate from offices in residential streets, are now ducking for cover, after the NSW Fair Trading Commissioner Rod Stowe warned the public not to deal with the Company.
EXCLUSIVE: Police Hunt For United Appliances Director
The Company that was run by Shahroz Fourotan, attracted more than 67 complaints from June 2014 to August 2015. It is not known whether Fourotan is still in Australia.
Another person linked with the Company was Sarah Louis Lyon who was appointed a director of the Company in 2011 and quit in July 2013 before the complaints started rolling in. Her address is listed at ASIC as 16, Hesperus Street Pymble which is the same address as Shahroz Fourotan.
The Company that is registered at the offices of MistryFallahi Lawyers of Macquarie Street, Sydney is currently being investigated by NSW Police.
ChannelNews understands that several complaints have also been made to NSW police after executives of the Company extracted “large sums” of money from consumers.
One source said that that Shahroz Fourotan is trying to register a new web site, the name of that web site is not known.
Investigations by ChannelNews reveal that Fourotan has primarily operated out of residential properties in Pymble, Brooklyn Road Brooklyn and of late a block of flats in Warners Ave Bondi. He claims that he can fix general house hold appliances including fridges, washing machines and cooking appliances.
The con comes when consumers are asked to pay upfront using a credit card for a down payment or a payment in full for a home visit.
Efforts to resolve consumer complaints and ensure compliance have not been successful.
ChannelNews was told that when negative reviews appeared on various forum web sites the Company would post a fake positive review.
On productreview.com.au a review was posted under the headline Shonky Scam artist Mark from Sydney wrote “I wish I had checked up on these shonks before I called them! Same old story: called United, [name removed] came over all smiles and supposed knowledge. Diagnosed our “fault” which turned out to be nonsense, took my money for the callout plus for the spare part which he would “bring next week”. Also sent me an invoice showing I had paid in full for “completed” service. Predictably, we never saw him again”.
Some time later a review by John of Pymble under the headline excellent service and modest costs wrote “Given our experience I am stunned by some of the reviews here which I had not viewed before I called United yesterday. With Miele saying it was going to be 8 days before they could see to our washing machine we called United. The technician responded same day, diagnosed and fixed the problem (which was an installation problem rather than a problem with the machine itself) in about 40 minutes, and only charged their relatively modest service fee. Hard to imagine how the service could have been any better.”
At the time of the review being written Fourotan was lining in Pymble.
Fair Trading is also concerned future consumers of United Appliance (Australia) Pty Ltd.’s business services may experience the same non-supply of goods and refund difficulties resulting in financial loss.
Stowe said this conduct has resulted in detriment to NSW consumers and the issue of a public warning in the public interest is being made under section 86A of the Fair Trading Act 1987.
Consumers who have had dealings with United Appliance (Australia) Pty Ltd or www.unitedappliance.com.au and are unable to resolve their dispute should contact NSW Fair Trading on 13 32 20 or lodge a complaint at www.fairtrading.nsw.gov.au.