Telstra Speech-to-text Service For Business
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Telstra is partnering with UK company SpinVox to offer a service to Australian businesses allowing them to convert voicemail messages to text messages using a new service called Voice2Text.Subscribers to the service will have their voice messages sent as a text to their mobiles, letting them read voicemail messages is listening to them isn’t convenient. The service also allows subscribers to see the caller ID on messages, so they can see at a glance who left the message, and then call or text back straight away.

The partnership was announced yesterday in Sydney, and will be available at the end of this month.

Telstra group managing director, Deena Shiff, said the service would be available to Telstra’s business, government and enterprise customers and would help them manage their communications.

 

“Voice2Text saves time and improves productivity and means customers never need miss an important or urgent message, even when they’re in a meeting,” she said.

At the heart of the SpinVox service is its Voice Message Conversion System (VMCS), which works by combining computer-based state-of-the-art speech technologies with a live-learning language process, says Telstra.

According to the company, no other vendor or provider has provided this type of speech conversion service.

Business customers will have the choice of three pricing options: $10 for 25 messages, $20 for 80 messages or pay as you go at 55 cents per message. Telstra will look to make Voice2Text available to its consumer customers in 2008.