UPDATED: Westpac who are making millions from online banking appear to be facing major problems with their web site crashing several times during the past two days. As of Tuesday morning millions of the Companies customers were totally locked out of their accounts.
Westpac who are making millions from online banking appear to be facing major problems with their web site crashing several times during the past two days. As of Tuesday morning millions of the Companies customers were totally locked out of their accounts.
A Westpac spoksperson said “On Monday we throttled back access by 50% due to capacity issues” which from a technical prospective appears that Westpac is having server or database access problems.
The spoksperson also said “If a customer has the Wespac site bookmarked they will be able to get in” however when SmartOffice checked this it appeared to be not the case with an error message appearing saying that the Westpac site could not be accessed.
During the past few weeks the site has crashed several times with Westpac customers forced to delay banking for several hours. It was only 3 months ago that Westpac blamed a contractor for pulling the plug on a power supply at their NSW IT centre for an online outage which lasted over 12 hours.
This time it appears to be the implementation of a new looks site that has caused major problems. Another problem for Westpac who are one of Australia’s leading banks is that their online systems appear vulnerable to hackers.
Security software company Sophos is currently warning Australian banking consumers not to be duped by a spam campaign aimed at tricking Westpac customers into ‘reviewing their account information’ online.
The company reports that the phish, which arrives with a subject line of ‘Westpac Internet Bank hardware problems’, has shown up exclusively in its Australian spamtraps, but at around ten times the local volume typically seen in less targeted spam campaigns.
Sophos Head of Technology for Sydney, Paul Ducklin said, “Westpac has suffered neither ‘recent hardware failure’, nor ‘partial loss of information’, as the scammers claim. This scam has been specifically targeted at Australia and has been distributed far and wide inside the country. Don’t fall for it!”
Sophos reports that the fake websites linked to this phish are currently off-the-air, which limits the damage that can be done, but urges users not to click through anyway, even in a spirit of research. “You know the links are bogus, so don’t tempt fate by trying to look at them to prove it,” Ducklin added.