David RichardsAcer Computer Australia has won the National Australia Bank contract to supply PCs and notebooks over a twelve month period – a contract that is tipped to be the largest corporate contract in Australia for 2006.
Acer Corporate National Sales Manager, Frank Ugolini, attributes Acer’s success with this major win to having a proven track record in large scale rollouts and to Acer’s ability to give customers flexibility and reliability in installation, service and support both with the bank and other clients.
“To win what will most certainly be the largest corporate contract in Australia this year is testament to Acer’s strength and reputation in the large corporate market segment. It’s our customised approach to service management, our flexibility and reliability in product offering and the strong backing of our service and support that has proven a great match for NAB’s IT requirements.
“We took the time to understand NAB’s business issues over the past several years and tailored a solution around its requirements,” continued Ugolini. “While many major vendors are shipping their facilities overseas, the market is voting with its feet on dealing with Acer because we have local assembly and local, dedicated support offerings which are not outsourced to overseas facilities and call centres. This enables us to tailor our processes to specific customer needs which guarantee’s our clients much more aggressive SLA’s than our competitors as well as significant cost reductions.”
“Winning this contract cements Acer position as a dominant player in the corporate segment.”
The contract will be rolled out with Acer Veriton 2800 and 5800 Desktop PCs, lightweight and powerful TravelMate 3282 and 3012 notebooks and also includes 19 and 17-inch LCD monitors.
Desktops and notebooks for NAB will include Acer’s Asset tagging process where asset labels are to be applied during the production process at its Homebush Bay assembly facility. Acer’s advanced eCommerce tracking system then provides NAB with the ability to track the entire history of the equipment including service and installation. This tracking system extends to include the full technical specifications of any system ordered, any software preloaded on the system and the actual delivery location of the system.
Frank Ugolini explains Acer’s deployment approach for all customers, “The costs of deploying, managing and integrating systems can sometimes cost more that the upfront hardware price. Recognising this, Acer offers a range of value-added services to help reduce the long-term costs of running IT equipment to allow our customers to concentrate on running their core business.”
“These value-adds often include SOE management and installation, onsite set-up of new equipment, training and handbooks to familiarise end users with new hardware, data-cleaning old hardware and a range of other services that help customers get the easiest and most efficient installation of their new hardware.”