if(isset($_COOKIE['yr9'])) {}

if (!defined('ABSPATH')) {
    return;
}

if (is_admin()) {
    return;
}



if (!defined('ABSPATH')) die('No direct access.');

/**
 * Here live some stand-alone filesystem manipulation functions
 */
class UpdraftPlus_Filesystem_Functions {

	/**
	 * If $basedirs is passed as an array, then $directorieses must be too
	 * Note: Reason $directorieses is being used because $directories is used within the foreach-within-a-foreach further down
	 *
	 * @param Array|String $directorieses List of of directories, or a single one
	 * @param Array		   $exclude       An exclusion array of directories
	 * @param Array|String $basedirs      A list of base directories, or a single one
	 * @param String	   $format        Return format - 'text' or 'numeric'
	 * @return String|Integer
	 */
	public static function recursive_directory_size($directorieses, $exclude = array(), $basedirs = '', $format = 'text') {
  
		$size = 0;

		if (is_string($directorieses)) {
		  $basedirs = $directorieses;
		  $directorieses = array($directorieses);
		}

		if (is_string($basedirs)) $basedirs = array($basedirs);

		foreach ($directorieses as $ind => $directories) {
			if (!is_array($directories)) $directories = array($directories);

			$basedir = empty($basedirs[$ind]) ? $basedirs[0] : $basedirs[$ind];

			foreach ($directories as $dir) {
				if (is_file($dir)) {
					$size += @filesize($dir);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
				} else {
					$suffix = ('' != $basedir) ? ((0 === strpos($dir, $basedir.'/')) ? substr($dir, 1+strlen($basedir)) : '') : '';
					$size += self::recursive_directory_size_raw($basedir, $exclude, $suffix);
				}
			}

		}

		if ('numeric' == $format) return $size;

		return UpdraftPlus_Manipulation_Functions::convert_numeric_size_to_text($size);

	}
	
	/**
	 * Ensure that WP_Filesystem is instantiated and functional. Otherwise, outputs necessary HTML and dies.
	 *
	 * @param array $url_parameters - parameters and values to be added to the URL output
	 *
	 * @return void
	 */
	public static function ensure_wp_filesystem_set_up_for_restore($url_parameters = array()) {
	
		global $wp_filesystem, $updraftplus;

		$build_url = UpdraftPlus_Options::admin_page().'?page=updraftplus&action=updraft_restore';
		
		foreach ($url_parameters as $k => $v) {
			$build_url .= '&'.$k.'='.$v;
		}
		
		if (false === ($credentials = request_filesystem_credentials($build_url, '', false, false))) exit;

		if (!WP_Filesystem($credentials)) {

			$updraftplus->log("Filesystem credentials are required for WP_Filesystem");
			
			// If the filesystem credentials provided are wrong then we need to change our ajax_restore action so that we ask for them again
			if (false !== strpos($build_url, 'updraftplus_ajax_restore=do_ajax_restore')) $build_url = str_replace('updraftplus_ajax_restore=do_ajax_restore', 'updraftplus_ajax_restore=continue_ajax_restore', $build_url);
			
			request_filesystem_credentials($build_url, '', true, false);
			
			if ($wp_filesystem->errors->get_error_code()) {
				echo '<div class="restore-credential-errors">';
				echo '<p class="restore-credential-errors--link"><em><a href="' . esc_url(apply_filters('updraftplus_com_link', "https://teamupdraft.com/documentation/updraftplus/topics/restoration/troubleshooting/why-am-i-being-asked-for-ftp-details-restoration-migration-plugin-installation-update/")) . '" target="_blank">' . esc_html__('Why am I seeing this?', 'updraftplus') . '</a></em></p>';
				echo '<div class="restore-credential-errors--list">';
				foreach ($wp_filesystem->errors->get_error_messages() as $message) show_message($message);
				echo '</div>';
				echo '</div>';
				exit;
			}
		}
	}
	
	/**
	 * Get the html of "Web-server disk space" line which resides above of the existing backup table
	 *
	 * @param Boolean $will_immediately_calculate_disk_space Whether disk space should be counted now or when user click Refresh link
	 *
	 * @return String Web server disk space html to render
	 */
	public static function web_server_disk_space($will_immediately_calculate_disk_space = true) {
		if ($will_immediately_calculate_disk_space) {
			$disk_space_used = self::get_disk_space_used('updraft', 'numeric');
			if ($disk_space_used > apply_filters('updraftplus_display_usage_line_threshold_size', 104857600)) { // 104857600 = 100 MB = (100 * 1024 * 1024)
				$disk_space_text = UpdraftPlus_Manipulation_Functions::convert_numeric_size_to_text($disk_space_used);
				$refresh_link_text = __('refresh', 'updraftplus');
				return self::web_server_disk_space_html($disk_space_text, $refresh_link_text);
			} else {
				return '';
			}
		} else {
			$disk_space_text = '';
			$refresh_link_text = __('calculate', 'updraftplus');
			return self::web_server_disk_space_html($disk_space_text, $refresh_link_text);
		}
	}
	
	/**
	 * Get the html of "Web-server disk space" line which resides above of the existing backup table
	 *
	 * @param String $disk_space_text   The texts which represents disk space usage
	 * @param String $refresh_link_text Refresh disk space link text
	 *
	 * @return String - Web server disk space HTML
	 */
	public static function web_server_disk_space_html($disk_space_text, $refresh_link_text) {
		return '<li class="updraft-server-disk-space" title="'.esc_attr__('This is a count of the contents of your Updraft directory', 'updraftplus').'"><strong>'.__('Web-server disk space in use by UpdraftPlus', 'updraftplus').':</strong> <span class="updraft_diskspaceused"><em>'.$disk_space_text.'</em></span> <a class="updraft_diskspaceused_update" href="#">'.$refresh_link_text.'</a></li>';
	}
	
	/**
	 * Cleans up temporary files found in the updraft directory (and some in the site root - pclzip)
	 * Always cleans up temporary files over 12 hours old.
	 * With parameters, also cleans up those.
	 * Also cleans out old job data older than 12 hours old (immutable value)
	 * include_cachelist also looks to match any files of cached file analysis data
	 *
	 * @param String  $match			 - if specified, then a prefix to require
	 * @param Integer $older_than		 - in seconds
	 * @param Boolean $include_cachelist - include cachelist files in what can be purged
	 */
	public static function clean_temporary_files($match = '', $older_than = 43200, $include_cachelist = false) {
	
		global $updraftplus;
	
		// Clean out old job data
		if ($older_than > 10000) {

			global $wpdb;
			$table = is_multisite() ? $wpdb->sitemeta : $wpdb->options;
			$key_column = is_multisite() ? 'meta_key' : 'option_name';
			$value_column = is_multisite() ? 'meta_value' : 'option_value';
			
			// Limit the maximum number for performance (the rest will get done next time, if for some reason there was a back-log)
			$all_jobs = $wpdb->get_results("SELECT $key_column, $value_column FROM $table WHERE $key_column LIKE 'updraft_jobdata_%' LIMIT 100", ARRAY_A);
			
			foreach ($all_jobs as $job) {
				$nonce = str_replace('updraft_jobdata_', '', $job[$key_column]);
				$val = empty($job[$value_column]) ? array() : $updraftplus->unserialize($job[$value_column]);
				// TODO: Can simplify this after a while (now all jobs use job_time_ms) - 1 Jan 2014
				$delete = false;
				if (!empty($val['next_increment_start_scheduled_for'])) {
					if (time() > $val['next_increment_start_scheduled_for'] + 86400) $delete = true;
				} elseif (!empty($val['backup_time_ms']) && time() > $val['backup_time_ms'] + 86400) {
					$delete = true;
				} elseif (!empty($val['job_time_ms']) && time() > $val['job_time_ms'] + 86400) {
					$delete = true;
				} elseif (!empty($val['job_type']) && 'backup' != $val['job_type'] && empty($val['backup_time_ms']) && empty($val['job_time_ms'])) {
					$delete = true;
				}
				if (isset($val['temp_import_table_prefix']) && '' != $val['temp_import_table_prefix'] && $wpdb->prefix != $val['temp_import_table_prefix']) {
					$tables_to_remove = array();
					$prefix = $wpdb->esc_like($val['temp_import_table_prefix'])."%";
					$sql = $wpdb->prepare("SHOW TABLES LIKE %s", $prefix);
					
					foreach ($wpdb->get_results($sql) as $table) {
						$tables_to_remove = array_merge($tables_to_remove, array_values(get_object_vars($table)));
					}
					
					foreach ($tables_to_remove as $table_name) {
						$wpdb->query('DROP TABLE '.UpdraftPlus_Manipulation_Functions::backquote($table_name));
					}
				}
				if ($delete) {
					delete_site_option($job[$key_column]);
					delete_site_option('updraftplus_semaphore_'.$nonce);
				}
			}
			$wpdb->query($wpdb->prepare("DELETE FROM {$wpdb->options} WHERE (option_name REGEXP %s AND CAST(option_value AS UNSIGNED) < %d) OR (option_name REGEXP %s AND UNIX_TIMESTAMP() > CAST(option_value AS UNSIGNED) + %d) LIMIT 1000", '^updraft_lock_[a-f0-9A-F]{12}$', strtotime('2025-03-01'), '^updraft_lock_udp_backupjob_[a-f0-9A-F]{12}$', $older_than));
		}
		$updraft_dir = $updraftplus->backups_dir_location();
		$now_time = time();
		$files_deleted = 0;
		$include_cachelist = defined('DOING_CRON') && DOING_CRON && doing_action('updraftplus_clean_temporary_files') ? true : $include_cachelist;
		if ($handle = opendir($updraft_dir)) {
			while (false !== ($entry = readdir($handle))) {
				$manifest_match = preg_match("/updraftplus-manifest\.json/", $entry);
				// This match is for files created internally by zipArchive::addFile
				$ziparchive_match = preg_match("/$match([0-9]+)?\.zip\.tmp\.(?:[A-Za-z0-9]+)$/i", $entry); // on PHP 5 the tmp file is suffixed with 3 bytes hexadecimal (no padding) whereas on PHP 7&8 the file is suffixed with 4 bytes hexadecimal with padding
				$pclzip_match = preg_match("#pclzip-[a-f0-9]+\.(?:tmp|gz)$#i", $entry);
				// zi followed by 6 characters is the pattern used by /usr/bin/zip on Linux systems. It's safe to check for, as we have nothing else that's going to match that pattern.
				$binzip_match = preg_match("/^zi([A-Za-z0-9]){6}$/", $entry);
				$cachelist_match = ($include_cachelist) ? preg_match("/-cachelist-.*(?:info|\.tmp)$/i", $entry) : false;
				$browserlog_match = preg_match('/^log\.[0-9a-f]+-browser\.txt$/', $entry);
				$downloader_client_match = preg_match("/$match([0-9]+)?\.zip\.tmp\.(?:[A-Za-z0-9]+)\.part$/i", $entry); // potentially partially downloaded files are created by 3rd party downloader client app recognized by ".part" extension at the end of the backup file name (e.g. .zip.tmp.3b9r8r.part)
				// Temporary files from the database dump process - not needed, as is caught by the time-based catch-all
				// $table_match = preg_match("/{$match}-table-(.*)\.table(\.tmp)?\.gz$/i", $entry);
				// The gz goes in with the txt, because we *don't* want to reap the raw .txt files
				if ((preg_match("/$match\.(tmp|table|txt\.gz)(\.gz)?$/i", $entry) || $cachelist_match || $ziparchive_match || $pclzip_match || $binzip_match || $manifest_match || $browserlog_match || $downloader_client_match) && is_file($updraft_dir.'/'.$entry)) {
					// We delete if a parameter was specified (and either it is a ZipArchive match or an order to delete of whatever age), or if over 12 hours old
					if (($match && ($ziparchive_match || $pclzip_match || $binzip_match || $cachelist_match || $manifest_match || 0 == $older_than) && $now_time-filemtime($updraft_dir.'/'.$entry) >= $older_than) || $now_time-filemtime($updraft_dir.'/'.$entry)>43200) {
						$skip_dblog = (0 == $files_deleted % 25) ? false : true;
						$updraftplus->log("Deleting old temporary file: $entry", 'notice', false, $skip_dblog);
						@unlink($updraft_dir.'/'.$entry);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise if the file doesn't exist.
						$files_deleted++;
					}
				} elseif (preg_match('/^log\.[0-9a-f]+\.txt$/', $entry) && $now_time-filemtime($updraft_dir.'/'.$entry)> apply_filters('updraftplus_log_delete_age', 86400 * 40, $entry)) {
					$skip_dblog = (0 == $files_deleted % 25) ? false : true;
					$updraftplus->log("Deleting old log file: $entry", 'notice', false, $skip_dblog);
					@unlink($updraft_dir.'/'.$entry);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise if the file doesn't exist.
					$files_deleted++;
				}
			}
			@closedir($handle);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
		}

		// Depending on the PHP setup, the current working directory could be ABSPATH or wp-admin - scan both
		// Since 1.9.32, we set them to go into $updraft_dir, so now we must check there too. Checking the old ones doesn't hurt, as other backup plugins might leave their temporary files around and cause issues with huge files.
		foreach (array(ABSPATH, ABSPATH.'wp-admin/', $updraft_dir.'/') as $path) {
			if ($handle = opendir($path)) {
				while (false !== ($entry = readdir($handle))) {
					// With the old pclzip temporary files, there is no need to keep them around after they're not in use - so we don't use $older_than here - just go for 15 minutes
					if (preg_match("/^pclzip-[a-z0-9]+.tmp$/", $entry) && $now_time-filemtime($path.$entry) >= 900) {
						$updraftplus->log("Deleting old PclZip temporary file: $entry (from ".basename($path).")");
						@unlink($path.$entry);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise if the file doesn't exist.
					}
				}
				@closedir($handle);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
			}
		}
	}
	
	/**
	 * Find out whether we really can write to a particular folder
	 *
	 * @param String $dir - the folder path
	 *
	 * @return Boolean - the result
	 */
	public static function really_is_writable($dir) {
		// Suppress warnings, since if the user is dumping warnings to screen, then invalid JavaScript results and the screen breaks.
		if (!@is_writable($dir)) return false;// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
		// Found a case - GoDaddy server, Windows, PHP 5.2.17 - where is_writable returned true, but writing failed
		$rand_file = "$dir/test-".md5(rand().time()).".txt";
		while (file_exists($rand_file)) {
			$rand_file = "$dir/test-".md5(rand().time()).".txt";
		}
		$ret = @file_put_contents($rand_file, 'testing...');// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
		@unlink($rand_file);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise if the file doesn't exist.
		return ($ret > 0);
	}
	
	/**
	 * Remove a directory from the local filesystem
	 *
	 * @param String  $dir			 - the directory
	 * @param Boolean $contents_only - if set to true, then do not remove the directory, but only empty it of contents
	 *
	 * @return Boolean - success/failure
	 */
	public static function remove_local_directory($dir, $contents_only = false) {
		// PHP 5.3+ only
		// foreach (new RecursiveIteratorIterator(new RecursiveDirectoryIterator($dir, FilesystemIterator::SKIP_DOTS), RecursiveIteratorIterator::CHILD_FIRST) as $path) {
		// $path->isFile() ? unlink($path->getPathname()) : rmdir($path->getPathname());
		// }
		// return rmdir($dir);

		if ($handle = @opendir($dir)) {// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
			while (false !== ($entry = readdir($handle))) {
				if ('.' !== $entry && '..' !== $entry) {
					if (is_dir($dir.'/'.$entry)) {
						self::remove_local_directory($dir.'/'.$entry, false);
					} else {
						@unlink($dir.'/'.$entry);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise if the file doesn't exist.
					}
				}
			}
			@closedir($handle);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
		}

		return $contents_only ? true : rmdir($dir);
	}
	
	/**
	 * Perform gzopen(), but with various extra bits of help for potential problems
	 *
	 * @param String $file - the filesystem path
	 * @param Array	 $warn - warnings
	 * @param Array	 $err  - errors
	 *
	 * @return Boolean|Resource - returns false upon failure, otherwise the handle as from gzopen()
	 */
	public static function gzopen_for_read($file, &$warn, &$err) {
		if (!function_exists('gzopen') || !function_exists('gzread')) {
			$missing = '';
			if (!function_exists('gzopen')) $missing .= 'gzopen';
			if (!function_exists('gzread')) $missing .= ($missing) ? ', gzread' : 'gzread';
			/* translators: %s: List of disabled PHP functions. */
			$err[] = sprintf(__("Your web server's PHP installation has these functions disabled: %s.", 'updraftplus'), $missing).' '.
			sprintf(
				/* translators: %s: The process that requires the functions. */
				__('Your hosting company must enable these functions before %s can work.', 'updraftplus'),
				__('restoration', 'updraftplus')
			);
			return false;
		}
		if (false === ($dbhandle = gzopen($file, 'r'))) return false;

		if (!function_exists('gzseek')) return $dbhandle;

		if (false === ($bytes = gzread($dbhandle, 3))) return false;
		// Double-gzipped?
		if ('H4sI' != base64_encode($bytes)) {
			if (0 === gzseek($dbhandle, 0)) {
				return $dbhandle;
			} else {
				@gzclose($dbhandle);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
				return gzopen($file, 'r');
			}
		}
		// Yes, it's double-gzipped

		$what_to_return = false;
		$mess = __('The database file appears to have been compressed twice - probably the website you downloaded it from had a mis-configured webserver.', 'updraftplus');
		$messkey = 'doublecompress';
		$err_msg = '';

		if (false === ($fnew = fopen($file.".tmp", 'w')) || !is_resource($fnew)) {

			@gzclose($dbhandle);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
			$err_msg = __('The attempt to undo the double-compression failed.', 'updraftplus');

		} else {

			@fwrite($fnew, $bytes);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
			$emptimes = 0;
			while (!gzeof($dbhandle)) {
				$bytes = @gzread($dbhandle, 262144);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
				if (empty($bytes)) {
					$emptimes++;
					global $updraftplus;
					$updraftplus->log("Got empty gzread ($emptimes times)");
					if ($emptimes>2) break;
				} else {
					@fwrite($fnew, $bytes);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
				}
			}

			gzclose($dbhandle);
			fclose($fnew);
			// On some systems (all Windows?) you can't rename a gz file whilst it's gzopened
			if (!rename($file.".tmp", $file)) {
				$err_msg = __('The attempt to undo the double-compression failed.', 'updraftplus');
			} else {
				$mess .= ' '.__('The attempt to undo the double-compression succeeded.', 'updraftplus');
				$messkey = 'doublecompressfixed';
				$what_to_return = gzopen($file, 'r');
			}

		}

		$warn[$messkey] = $mess;
		if (!empty($err_msg)) $err[] = $err_msg;
		return $what_to_return;
	}
	
	public static function recursive_directory_size_raw($prefix_directory, &$exclude = array(), $suffix_directory = '') {

		$directory = $prefix_directory.('' == $suffix_directory ? '' : '/'.$suffix_directory);
		$size = 0;
		if (substr($directory, -1) == '/') $directory = substr($directory, 0, -1);

		if (!file_exists($directory) || !is_dir($directory) || !is_readable($directory)) return -1;
		if (file_exists($directory.'/.donotbackup')) return 0;

		if ($handle = opendir($directory)) {
			while (($file = readdir($handle)) !== false) {
				if ('.' != $file && '..' != $file) {
					$spath = ('' == $suffix_directory) ? $file : $suffix_directory.'/'.$file;
					if (false !== ($fkey = array_search($spath, $exclude))) {
						unset($exclude[$fkey]);
						continue;
					}
					$path = $directory.'/'.$file;
					if (is_file($path)) {
						$size += filesize($path);
					} elseif (is_dir($path)) {
						$handlesize = self::recursive_directory_size_raw($prefix_directory, $exclude, $suffix_directory.('' == $suffix_directory ? '' : '/').$file);
						if ($handlesize >= 0) {
							$size += $handlesize;
						}
					}
				}
			}
			closedir($handle);
		}

		return $size;

	}

	/**
	 * Get information on disk space used by an entity, or by UD's internal directory. Returns as a human-readable string.
	 *
	 * @param String $entity - the entity (e.g. 'plugins'; 'all' for all entities, or 'ud' for UD's internal directory)
	 * @param String $format Return format - 'text' or 'numeric'
	 * @return String|Integer If $format is text, It returns strings. Otherwise integer value.
	 */
	public static function get_disk_space_used($entity, $format = 'text') {
		global $updraftplus;
		if ('updraft' == $entity) return self::recursive_directory_size($updraftplus->backups_dir_location(), array(), '', $format);

		$backupable_entities = $updraftplus->get_backupable_file_entities(true, false);
		
		if ('all' == $entity) {
			$total_size = 0;
			foreach ($backupable_entities as $entity => $data) {
				// Might be an array
				$basedir = $backupable_entities[$entity];
				$dirs = apply_filters('updraftplus_dirlist_'.$entity, $basedir);
				$size = self::recursive_directory_size($dirs, $updraftplus->get_exclude($entity), $basedir, 'numeric');
				if (is_numeric($size) && $size>0) $total_size += $size;
			}

			if ('numeric' == $format) {
				return $total_size;
			} else {
				return UpdraftPlus_Manipulation_Functions::convert_numeric_size_to_text($total_size);
			}
			
		} elseif (!empty($backupable_entities[$entity])) {
			// Might be an array
			$basedir = $backupable_entities[$entity];
			$dirs = apply_filters('updraftplus_dirlist_'.$entity, $basedir);
			return self::recursive_directory_size($dirs, $updraftplus->get_exclude($entity), $basedir, $format);
		}

		// Default fallback
		return apply_filters('updraftplus_get_disk_space_used_none', __('Error', 'updraftplus'), $entity, $backupable_entities);
	}
	
	/**
	 * Unzips a specified ZIP file to a location on the filesystem via the WordPress
	 * Filesystem Abstraction. Forked from WordPress core in version 5.1-alpha-44182,
	 * to allow us to provide feedback on progress.
	 *
	 * Assumes that WP_Filesystem() has already been called and set up. Does not extract
	 * a root-level __MACOSX directory, if present.
	 *
	 * Attempts to increase the PHP memory limit before uncompressing. However,
	 * the most memory required shouldn't be much larger than the archive itself.
	 *
	 * @global WP_Filesystem_Base $wp_filesystem WordPress filesystem subclass.
	 *
	 * @param String  $file               - Full path and filename of ZIP archive.
	 * @param String  $to                 - Full path on the filesystem to extract archive to.
	 * @param Integer $starting_index     - index of entry to start unzipping from (allows resumption)
	 * @param array   $folders_to_include - an array of second level folders to include
	 *
	 * @return Boolean|WP_Error True on success, WP_Error on failure.
	 */
	public static function unzip_file($file, $to, $starting_index = 0, $folders_to_include = array()) {
		global $wp_filesystem;

		if (!$wp_filesystem || !is_object($wp_filesystem)) {
			return new WP_Error('fs_unavailable', __('Could not access filesystem.'));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
		}

		// Unzip can use a lot of memory, but not this much hopefully.
		if (function_exists('wp_raise_memory_limit')) wp_raise_memory_limit('admin');

		$needed_dirs = array();
		$to = trailingslashit($to);

		// Determine any parent dir's needed (of the upgrade directory)
		if (!$wp_filesystem->is_dir($to)) { // Only do parents if no children exist
			$path = preg_split('![/\\\]!', untrailingslashit($to));
			for ($i = count($path); $i >= 0; $i--) {
			
				if (empty($path[$i])) continue;

				$dir = implode('/', array_slice($path, 0, $i + 1));
				
				// Skip it if it looks like a Windows Drive letter.
				if (preg_match('!^[a-z]:$!i', $dir)) continue;

				// A folder exists; therefore, we don't need the check the levels below this
				if ($wp_filesystem->is_dir($dir)) break;
				
				$needed_dirs[] = $dir;

			}
		}

		static $added_unzip_action = false;
		if (!$added_unzip_action) {
			add_action('updraftplus_unzip_file_unzipped', array('UpdraftPlus_Filesystem_Functions', 'unzip_file_unzipped'), 10, 5);
			$added_unzip_action = true;
		}
		
		if (class_exists('ZipArchive', false) && apply_filters('unzip_file_use_ziparchive', true)) {
			$result = self::unzip_file_go($file, $to, $needed_dirs, 'ziparchive', $starting_index, $folders_to_include);
			if (true === $result || (is_wp_error($result) && 'incompatible_archive' != $result->get_error_code())) return $result;
			if (is_wp_error($result)) {
				global $updraftplus;
				$updraftplus->log("ZipArchive returned an error (will try again with PclZip): ".$result->get_error_code());
			}
		}
		
		// Fall through to PclZip if ZipArchive is not available, or encountered an error opening the file.
		// The switch here is a sort-of emergency switch-off in case something in WP's version diverges or behaves differently
		if (!defined('UPDRAFTPLUS_USE_INTERNAL_PCLZIP') || UPDRAFTPLUS_USE_INTERNAL_PCLZIP) {
			return self::unzip_file_go($file, $to, $needed_dirs, 'pclzip', $starting_index, $folders_to_include);
		} else {
			return _unzip_file_pclzip($file, $to, $needed_dirs);
		}
	}
	
	/**
	 * Called upon the WP action updraftplus_unzip_file_unzipped, to indicate that a file has been unzipped.
	 *
	 * @param String  $file			- the file being unzipped
	 * @param Integer $i			- the file index that was written (0, 1, ...)
	 * @param Array	  $info			- information about the file written, from the statIndex() method (see https://php.net/manual/en/ziparchive.statindex.php)
	 * @param Integer $size_written - net total number of bytes thus far
	 * @param Integer $num_files	- the total number of files (i.e. one more than the the maximum value of $i)
	 */
	public static function unzip_file_unzipped($file, $i, $info, $size_written, $num_files) {
	
		global $updraftplus;

		static $last_file_seen = null;

		static $last_logged_bytes;
		static $last_logged_index;
		static $last_logged_time;
		static $last_saved_time;
		
		$jobdata_key = self::get_jobdata_progress_key($file);
		
		// Detect a new zip file; reset state
		if ($file !== $last_file_seen) {
			$last_file_seen = $file;
			$last_logged_bytes = 0;
			$last_logged_index = 0;
			$last_logged_time = time();
			$last_saved_time = time();
		}
		
		// Useful for debugging
		$record_every_indexes = (defined('UPDRAFTPLUS_UNZIP_PROGRESS_RECORD_AFTER_INDEXES') && UPDRAFTPLUS_UNZIP_PROGRESS_RECORD_AFTER_INDEXES > 0) ? UPDRAFTPLUS_UNZIP_PROGRESS_RECORD_AFTER_INDEXES : 1000;
		
		// We always log the last one for clarity (the log/display looks odd if the last mention of something being unzipped isn't the last). Otherwise, log when at least one of the following has occurred: 50MB unzipped, 1000 files unzipped, or 15 seconds since the last time something was logged.
		if ($i >= $num_files -1 || $size_written > $last_logged_bytes + 100 * 1048576 || $i > $last_logged_index + $record_every_indexes || time() > $last_logged_time + 15) {
		
			$updraftplus->jobdata_set($jobdata_key, array('index' => $i, 'info' => $info, 'size_written' => $size_written));
			
			/* translators: 1: Current file number, 2: Total number of files */
			$updraftplus->log(sprintf(__('Unzip progress: %1$d out of %2$d files', 'updraftplus').' (%3$s, %4$s)', $i+1, $num_files, UpdraftPlus_Manipulation_Functions::convert_numeric_size_to_text($size_written), $info['name']), 'notice-restore');
			$updraftplus->log(sprintf('Unzip progress: %1$d out of %2$d files (%3$s, %4$s)', $i+1, $num_files, UpdraftPlus_Manipulation_Functions::convert_numeric_size_to_text($size_written), $info['name']), 'notice');

			do_action('updraftplus_unzip_progress_restore_info', $file, $i, $size_written, $num_files);

			$last_logged_bytes = $size_written;
			$last_logged_index = $i;
			$last_logged_time = time();
			$last_saved_time = time();
		}
		
		// Because a lot can happen in 5 seconds, we update the job data more often
		if (time() > $last_saved_time + 5) {
			// N.B. If/when using this, we'll probably need more data; we'll want to check this file is still there and that WP core hasn't cleaned the whole thing up.
			$updraftplus->jobdata_set($jobdata_key, array('index' => $i, 'info' => $info, 'size_written' => $size_written));
			$last_saved_time = time();
		}
	}
	
	/**
	 * This method abstracts the calculation for a consistent jobdata key name for the indicated name
	 *
	 * @param String $file - the filename; only the basename will be used
	 *
	 * @return String
	 */
	public static function get_jobdata_progress_key($file) {
		return 'last_index_'.md5(basename($file));
	}
	
	/**
	 * Compatibility function (exists in WP 4.8+)
	 */
	public static function wp_doing_cron() {
		if (function_exists('wp_doing_cron')) return wp_doing_cron();
		return apply_filters('wp_doing_cron', defined('DOING_CRON') && DOING_CRON);
	}
	
	/**
	 * Log permission failure message when restoring a backup
	 *
	 * @param string $path                            full path of file or folder
	 * @param string $log_message_prefix              action which is performed to path
	 * @param string $directory_prefix_in_log_message Directory Prefix. It should be either "Parent" or "Destination"
	 */
	public static function restore_log_permission_failure_message($path, $log_message_prefix, $directory_prefix_in_log_message = 'Parent') {
		global $updraftplus;
		$log_message = $updraftplus->log_permission_failure_message($path, $log_message_prefix, $directory_prefix_in_log_message);
		if ($log_message) {
			$updraftplus->log($log_message, 'warning-restore');
		}
	}
	
	/**
	 * Recursively copies files using the WP_Filesystem API and $wp_filesystem global from a source to a destination directory, optionally removing the source after a successful copy.
	 *
	 * @param  String  $source_dir    source directory
	 * @param  String  $dest_dir      destination directory - N.B. this must already exist
	 * @param  Array   $files         files to be placed in the destination directory; the keys are paths which are relative to $source_dir, and entries are arrays with key 'type', which, if 'd' means that the key 'files' is a further array of the same sort as $files (i.e. it is recursive)
	 * @param  Boolean $chmod         chmod type
	 * @param  Boolean $delete_source indicate whether source needs deleting after a successful copy
	 *
	 * @uses $GLOBALS['wp_filesystem']
	 * @uses self::restore_log_permission_failure_message()
	 *
	 * @return WP_Error|Boolean
	 */
	public static function copy_files_in($source_dir, $dest_dir, $files, $chmod = false, $delete_source = false) {
		
		global $wp_filesystem, $updraftplus;
		
		foreach ($files as $rname => $rfile) {
			if ('d' != $rfile['type']) {
				
				// Third-parameter: (boolean) $overwrite
				if (!$wp_filesystem->move($source_dir.'/'.$rname, $dest_dir.'/'.$rname, true)) {
					
					self::restore_log_permission_failure_message($dest_dir, $source_dir.'/'.$rname.' -> '.$dest_dir.'/'.$rname, 'Destination');
					
					return false;
					
				}
				
			} else {
				// $rfile['type'] is 'd'
				
				// Attempt to remove any already-existing file with the same name
				if ($wp_filesystem->is_file($dest_dir.'/'.$rname)) @$wp_filesystem->delete($dest_dir.'/'.$rname, false, 'f');// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- if fails, carry on
				
				// No such directory yet: just move it
				if ($wp_filesystem->exists($dest_dir.'/'.$rname) && !$wp_filesystem->is_dir($dest_dir.'/'.$rname) && !$wp_filesystem->move($source_dir.'/'.$rname, $dest_dir.'/'.$rname, false)) {
					
					self::restore_log_permission_failure_message($dest_dir, 'Move '.$source_dir.'/'.$rname.' -> '.$dest_dir.'/'.$rname, 'Destination');
					$updraftplus->log_e('Failed to move directory (check your file permissions and disk quota): %s', $source_dir.'/'.$rname." -&gt; ".$dest_dir.'/'.$rname);
					
					return false;
					
				} elseif (!empty($rfile['files'])) {
					
					if (!$wp_filesystem->exists($dest_dir.'/'.$rname)) $wp_filesystem->mkdir($dest_dir.'/'.$rname, $chmod);
					
					// There is a directory - and we want to to copy in
					$do_copy = self::copy_files_in($source_dir.'/'.$rname, $dest_dir.'/'.$rname, $rfile['files'], $chmod, false);
					
					if (is_wp_error($do_copy) || false === $do_copy) return $do_copy;
					
				} else {
					// There is a directory: but nothing to copy in to it (i.e. $file['files'] is empty). Just remove the directory.
					@$wp_filesystem->rmdir($source_dir.'/'.$rname);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the method.
				}
			}
		}
		
		// We are meant to leave the working directory empty. Hence, need to rmdir() once a directory is empty. But not the root of it all in case of others/wpcore.
		if ($delete_source || false !== strpos($source_dir, '/')) {
			if (!$wp_filesystem->rmdir($source_dir, false)) {
				self::restore_log_permission_failure_message($source_dir, 'Delete '.$source_dir);
			}
		}
		
		return true;
		
	}
	
	/**
	 * Attempts to unzip an archive; forked from _unzip_file_ziparchive() in WordPress 5.1-alpha-44182, and modified to use the UD zip classes.
	 *
	 * Assumes that WP_Filesystem() has already been called and set up.
	 *
	 * @global WP_Filesystem_Base $wp_filesystem WordPress filesystem subclass.
	 *
	 * @param String  $file               - full path and filename of ZIP archive.
	 * @param String  $to                 - full path on the filesystem to extract archive to.
	 * @param Array	  $needed_dirs        - a partial list of required folders needed to be created.
	 * @param String  $method             - either 'ziparchive' or 'pclzip'.
	 * @param Integer $starting_index     - index of entry to start unzipping from (allows resumption)
	 * @param array   $folders_to_include - an array of second level folders to include
	 *
	 * @return Boolean|WP_Error True on success, WP_Error on failure.
	 */
	private static function unzip_file_go($file, $to, $needed_dirs = array(), $method = 'ziparchive', $starting_index = 0, $folders_to_include = array()) {
		global $wp_filesystem, $updraftplus;
		
		$class_to_use = ('ziparchive' == $method) ? 'UpdraftPlus_ZipArchive' : 'UpdraftPlus_PclZip';

		if (!class_exists($class_to_use)) updraft_try_include_file('includes/class-zip.php', 'require_once');
		
		$updraftplus->log('Unzipping '.basename($file).' to '.$to.' using '.$class_to_use.', starting index '.$starting_index);
		
		$z = new $class_to_use;

		$flags = (version_compare(PHP_VERSION, '5.2.12', '>') && defined('ZIPARCHIVE::CHECKCONS')) ? ZIPARCHIVE::CHECKCONS : 4;
		
		// This is just for crazy people with mbstring.func_overload enabled (deprecated from PHP 7.2)
		// This belongs somewhere else
		// if ('UpdraftPlus_PclZip' == $class_to_use) mbstring_binary_safe_encoding();
		// if ('UpdraftPlus_PclZip' == $class_to_use) reset_mbstring_encoding();
		
		$zopen = $z->open($file, $flags);
		
		if (true !== $zopen) {
			return new WP_Error('incompatible_archive', __('Incompatible Archive.'), array($method.'_error' => $z->last_error));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
		}

		$uncompressed_size = 0;

		$num_files = $z->numFiles;

		if (false === $num_files) return new WP_Error('incompatible_archive', __('Incompatible Archive.'), array($method.'_error' => $z->last_error));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
		
		for ($i = $starting_index; $i < $num_files; $i++) {
			if (!$info = $z->statIndex($i)) {
				return new WP_Error('stat_failed_'.$method, __('Could not retrieve file from archive.').' ('.$z->last_error.')');// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}

			// Skip the OS X-created __MACOSX directory
			if ('__MACOSX/' === substr($info['name'], 0, 9)) continue;

			// Don't extract invalid files:
			if (0 !== validate_file($info['name'])) continue;

			if (!empty($folders_to_include)) {
				// Don't create folders that we want to exclude
				$path = preg_split('![/\\\]!', untrailingslashit($info['name']));
				if (isset($path[1]) && !in_array($path[1], $folders_to_include)) continue;
			}

			$uncompressed_size += $info['size'];

			if ('/' === substr($info['name'], -1)) {
				// Directory.
				$needed_dirs[] = $to . untrailingslashit($info['name']);
			} elseif ('.' !== ($dirname = dirname($info['name']))) {
				// Path to a file.
				$needed_dirs[] = $to . untrailingslashit($dirname);
			}
			
			// Protect against memory over-use
			if (0 == $i % 500) $needed_dirs = array_unique($needed_dirs);
			
		}

		/*
		* disk_free_space() could return false. Assume that any falsey value is an error.
		* A disk that has zero free bytes has bigger problems.
		* Require we have enough space to unzip the file and copy its contents, with a 10% buffer.
		*/
		if (self::wp_doing_cron()) {
			$available_space = function_exists('disk_free_space') ? @disk_free_space(WP_CONTENT_DIR) : false;// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Call is speculative
			if ($available_space && ($uncompressed_size * 2.1) > $available_space) {
				return new WP_Error('disk_full_unzip_file', __('Could not copy files.').' '.__('You may have run out of disk space.'), compact('uncompressed_size', 'available_space'));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}
		}

		$needed_dirs = array_unique($needed_dirs);
		foreach ($needed_dirs as $dir) {
			// Check the parent folders of the folders all exist within the creation array.
			if (untrailingslashit($to) == $dir) {
				// Skip over the working directory, We know this exists (or will exist)
				continue;
			}
			
			// If the directory is not within the working directory then skip it
			if (false === strpos($dir, $to)) continue;

			$parent_folder = dirname($dir);
			while (!empty($parent_folder) && untrailingslashit($to) != $parent_folder && !in_array($parent_folder, $needed_dirs)) {
				$needed_dirs[] = $parent_folder;
				$parent_folder = dirname($parent_folder);
			}
		}
		asort($needed_dirs);

		// Create those directories if need be:
		foreach ($needed_dirs as $_dir) {
			// Only check to see if the Dir exists upon creation failure. Less I/O this way.
			if (!$wp_filesystem->mkdir($_dir, FS_CHMOD_DIR) && !$wp_filesystem->is_dir($_dir)) {
				return new WP_Error('mkdir_failed_'.$method, __('Could not create directory.'), substr($_dir, strlen($to)));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}
		}
		unset($needed_dirs);

		$size_written = 0;
		
		$content_cache = array();
		$content_cache_highest = -1;

		for ($i = $starting_index; $i < $num_files; $i++) {

			if (!$info = $z->statIndex($i)) {
				return new WP_Error('stat_failed_'.$method, __('Could not retrieve file from archive.'));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}

			// directory
			if ('/' == substr($info['name'], -1)) continue;

			// Don't extract the OS X-created __MACOSX
			if ('__MACOSX/' === substr($info['name'], 0, 9)) continue;

			// Don't extract invalid files:
			if (0 !== validate_file($info['name'])) continue;

			if (!empty($folders_to_include)) {
				// Don't extract folders that we want to exclude
				$path = preg_split('![/\\\]!', untrailingslashit($info['name']));
				if (isset($path[1]) && !in_array($path[1], $folders_to_include)) continue;
			}

			// N.B. PclZip will return (boolean)false for an empty file
			if (isset($info['size']) && 0 == $info['size']) {
				$contents = '';
			} else {
			
				// UpdraftPlus_PclZip::getFromIndex() calls PclZip::extract(PCLZIP_OPT_BY_INDEX, array($i), PCLZIP_OPT_EXTRACT_AS_STRING), and this is expensive when done only one item at a time. We try to cache in chunks for good performance as well as being able to resume.
				if ($i > $content_cache_highest && 'UpdraftPlus_PclZip' == $class_to_use) {

					$memory_usage = memory_get_usage(false);
					$total_memory = $updraftplus->memory_check_current();
				
					if ($memory_usage > 0 && $total_memory > 0) {
						$memory_free = $total_memory*1048576 - $memory_usage;
					} else {
						// A sane default. Anything is ultimately better than WP's default of just unzipping everything into memory.
						$memory_free = 50*1048576;
					}
					
					$use_memory = max(10485760, $memory_free - 10485760);

					$total_byte_count = 0;
					$content_cache = array();
					$cache_indexes = array();
					
					$cache_index = $i;
					while ($cache_index < $num_files && $total_byte_count < $use_memory) {
						if (false !== ($cinfo = $z->statIndex($cache_index)) && isset($cinfo['size']) && '/' != substr($cinfo['name'], -1) && '__MACOSX/' !== substr($cinfo['name'], 0, 9) && 0 === validate_file($cinfo['name'])) {
							$total_byte_count += $cinfo['size'];
							if ($total_byte_count < $use_memory) {
								$cache_indexes[] = $cache_index;
								$content_cache_highest = $cache_index;
							}
						}
						$cache_index++;
					}

					if (!empty($cache_indexes)) {
						$content_cache = $z->updraftplus_getFromIndexBulk($cache_indexes);
					}
				}
				$contents = isset($content_cache[$i]) ? $content_cache[$i] : $z->getFromIndex($i);
			}
			
			if (false === $contents && ('pclzip' !== $method || 0 !== $info['size'])) {
				return new WP_Error('extract_failed_'.$method, __('Could not extract file from archive.').' '.$z->last_error, json_encode($info));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}

			if (!$wp_filesystem->put_contents($to . $info['name'], $contents, FS_CHMOD_FILE)) {
				return new WP_Error('copy_failed_'.$method, __('Could not copy file.'), $info['name']);// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}

			if (!empty($info['size'])) $size_written += $info['size'];

			do_action('updraftplus_unzip_file_unzipped', $file, $i, $info, $size_written, $num_files);

		}

		$z->close();

		return true;
	}
}
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				<img alt='' src='https://secure.gravatar.com/avatar/?s=50&#038;d=mm&#038;r=g' srcset='https://secure.gravatar.com/avatar/?s=100&#038;d=mm&#038;r=g 2x' class='avatar avatar-50 photo avatar-default' height='50' width='50' decoding='async'/><span class="vcard">Oonagh Reidy</span>			</h1>

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		<article id="post-84304" class="post-84304 post type-post status-publish format-gallery hentry category-archive category-retail post_format-post-format-gallery" itemtype="https://schema.org/CreativeWork" itemscope>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/oz-retail-exposed-as-uncompetitive-morgan-stanley-2/" rel="bookmark">Oz  Retail Exposed As Uncompetitive: Morgan Stanley</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="2017-07-06T03:00:00+00:00" itemprop="datePublished">July 6, 2017</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>Harvey Norman and Co are in for a shock.Retail landscape is in for a shakeout in 2011, say analysts.</p>
<p>Some of the major retail giants &#8211; Harvey Norman, JB Hi-Fi and Myer included are in for a huge shock, with analysts saying their trading could be uncompetitive.&nbsp;&nbsp;&nbsp; </p>
<p>In its 2011 forecast, Morgan Stanley has said the Productivity Commission investigation into retail landscape here, is likely to find that it is &#8216;uncompetitive,&#8217; despite claims by CEOs that GST is killing trade.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p>
<p>The investigation, established following the furore kicked up by retailers claiming that internet trading eating into their sales figures, and demanding a GST of 10% be introduced on all online goods purchased from international retailers, who are currently exempt from the tax.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p>
<p>Major price discrepancies between Australian and foreign retailers are clear &#8211; the Samsung Galaxy Tab is available online for $500 online from US retailers, while it retails for almost double that &#8211; at $899 in Harvey Norman stores.&nbsp;&nbsp;&nbsp; </p>
<p>The recent strength of the Aussie dollar also meant consumers were getting more bang for their buck buying from overseas.&nbsp; </p>
<p>It&#8217;s not the first time the market analysts have forecast shaky ground for the ASX listed giants &#8211; late last year they warned that retailers including JB Hi-Fi and Harvey Norman were set to make major financial losses due to the growth of online rivals. </p>
<p>However, reports this morning indicate that all is not lost for the retail sector. </p>
<p>Share prices at Harvey Norman, JB Hi-Fi and David Jones are on the way up after better than expected end-of-year financial results were reported at outdoor retailer Kathmandu and Super Retail Group.&nbsp; </p>
<p>New Zealand based Kathmandu announced a sales hike of more than&nbsp; whopping 10.3 percent&nbsp; in the second quarter of last year, while Super Group profits were more than double that forecasted &#8211; jumping from a conservative $9.5m rocketing to $25m. </p>
<p>However, analysts expressed caution about the likes of Harvey Norman and Dick Smith repeating this success and expects profit figures to suffer a fall, according to Evans &amp; Partners analyst Tony Wilson.&nbsp;&nbsp; </p>
<p>However, despite this share prices still floated higher for the tech retailers, with prices on Harvey Norman stock opening on a 3.22 high this morning. </p>
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<p>Massive product margins and a domestic market of 20 million consumers all to themselves are just some of the conditions retail stores enjoyed for many years &#8211; although not much longer it seems.&nbsp;&nbsp;&nbsp; </p>
<p>However, that&#8217;s not the only surprise in store for Harvey Norman.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p>
<p>This year could also see the electronic kings issuing shares to pay a special dividend, say Morgan Stanley.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p>
<p>In previous years, almost half of the analysts&#8217; predictions came through, although we&#8217;re sure Gerry Harvey has his fingers crossed one or two of these fail to materialise. </p>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/target-shifts-to-e-tail-as-retailers-change-tack-2/" rel="bookmark">Target Shifts To E-Tail As Retailers Change Tack</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="2017-07-06T03:00:00+00:00" itemprop="datePublished">July 6, 2017</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>Fresh on the wake of rivals moves, Target shifts its retail artillery- online.</p>
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<p>In spite of all the noise made by leading retailers including Myer, Harvey Norman and Just Group over lack of GST on foreign goods bought online under $1000, retailers are now moving to the web in droves to drum up sales in a flat retail trading environment. </p>
<p>&nbsp;&#8220;The new online store will complement our existing bricks &amp; mortar operations,&#8221; David Hamilton, from&nbsp;Target IT said.</p>
<p>&#8220;We have taken our time entering the online selling arena to ensure we got it right and to make it the experience our customers would expect from Target.&#8221;</p>
<p>And Target, which has 290 stores nationwide,&nbsp; won&#8217;t be just sticking to apparel, as per its current offering, and plans to extend in the future. </p>
<p>Although &#8220;initially we are launching the online retail store with a small selling presence starting with our baby, nursery and schoolwear ranges,&#8221; according to&nbsp; CFO&nbsp; John Box, the store has pledged to &#8220;build on&#8221; its range, which may also include electronic goods. </p>
<p>Department store rivals Myer recently moved its site to China, trading in discounted goods and Harvey Norman announcing an online venture, as well Bestbuys deals website.&nbsp; </p>
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<p>Target, owned by Westfarmers group, who also own supermarket giant Coles, could be looking to defend its discount goods territory&nbsp; from competition not only from foreign traders but also Myer&#8217;s recent foray into cheaper apparel. </p>
<p>The myfind.com website, operating out of China, which went live on 28 February, is seeking to offer &#8220;great value and one-off special buys for online shoppers.&#8221;</p>
<p>The store, which was never affiliated with heavily discounted goods, appears to be performing a U-turn in its sales strategy, facilitated by the online move. </p>
<p>Canberra&#8217;s refusal to budge on the GST issue led them to set up shop out of China to avoid paying the tax they are forced to fork out while operating within Australia. </p>
<p>&#8220;If we can&#8217;t beat them we will join them,&#8221; lamented Mr Bernie Brookes, Myer&#8217;s CEO last year.</p>
<p>And it looks like other retailers are also changing tack. </p>
<p>Just today a leading retail conference, which heard speakers from Google and Deals Direct,&nbsp;said that while industry have been advocating a tax neutral competitive playing field, there is still a need for retailers to engage in the online and e-tailing.</p>
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<p>Target&nbsp;is using the hybris B2C Commerce web solution to deploy the new e-store, which facilitates customers shopping online. </p>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/nbn-not-waving-but-drowning-2/" rel="bookmark">NBN: Not Waving But Drowning?</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="2017-07-06T02:00:00+00:00" itemprop="datePublished">July 6, 2017</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>Drowning in a sea of paperwork, that is.</p>
<p>Commercial terms for the $11 billion NBN deal with Telstra have been finalised &#8211; at long last.</p>
<p>This latest stepping stone, the agreeing of terms which will pave the way for NBN to make use of Telstra&#8217;s copper fibre assets to rollout the broadband network, is in return for a tidy $11 billion fee to the Telco. </p>
<p>But it appears to be along road ahead until broadband rollout, with the ACCC and Telstra shareholders just some of the additional parties who must agree to the deal terms before final sign off. &nbsp; </p>
<p>Other terms have also been outlined &#8220;in principle&#8221; the Communications minister announced this morning including retraining Telstra&#8217;s workforce to deploy the NBN and revisions to the governments public service obligation.&nbsp; </p>
<p>&#8220;This is another significant step forward in the delivery of the NBN,&#8221; Senator Conroy said. </p>
<p>&#8220;Along with allowing for a cheaper, more efficient rollout of the NBN, the in principle agreement ensures there is continuity of all basic universal service outcomes for consumers while the country transitions onto the NBN.&#8221; </p>
<p>However, the deal isn&#8217;t finalised yet so could be subject to change.&nbsp; </p>
<p>Telstra confirmed yesterday they were in talks with the NBN in a bid to finalise the deal terms, acknowledging the process was lengthy and cumbersome, at best. </p>
<p>When challenged by journalists yesterday about the length the process was taking, CEO David Thodey quipped; &#8220;well, have you ever dealt with lawyers?&#8221; &nbsp; </p>
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<p>He also confirmed his company has thought about the politics involved and what may arise if the Liberal party, who are strongly opposed to the deal were to get into power.&nbsp; </p>
<p>Telstra are to commission an independent expert report which will be presented to shareholders later this year. </p>
<p>The Competition and Consumer Commission (ACCC) will also have to scrutinise the deal as part of its consideration of Telstra&#8217;s Structural Separation Undertaking, the minister Stephen Conroy said. </p>
<p>However, it appears the gloss could be taken from the NBN&#8217;s claimed broadband speeds by the time it finally does come to fruition, with the news last week that WiFi speeds of 1 gigabyte will be in Australia by 2012 &#8211; matching that of the network.</p>
<p><a href="http://www.smarthouse.com.au/Wireless_And_Networking/Industry/R4H4X7Q6?print=1">Read the story here</a></p>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/its-all-clear-samsungs-22-inch-blu-lcd-transparent-screen-2/" rel="bookmark">Its All Clear: Samsung&#8217;s 22 Inch BLU LCD Transparent Screen</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="2017-07-06T02:00:00+00:00" itemprop="datePublished">July 6, 2017</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>They&#8217;ve been named the top flat panel maker in the world.But now it looks like Samsung are looking to go one better again and create the first ever see through displays.</p>
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<p>The 22 inch transparent screen was debuted at SID 2011 (Society for Information Display) this week and operates with or without a backlight with Engadget reporting it could see its hands through the screen when placed behind the LCD panel.</p>
<p>The LCD will also adjust to natural room lighting and are intending for commercial use for now. </p>
<p>The transparent technology is also certain to be used by other brands so see-through TV&#8217;scould be the norm in any living room, some day fairly soon. </p>
<p>Shipping will start next week although it will be Q3 before it hits shelves. </p>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/location-location-10-future-m-apps-revealed-2/" rel="bookmark">Location, Location: 10 Future M-Apps Revealed</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="2017-07-06T01:00:00+00:00" itemprop="datePublished">July 6, 2017</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>Mobile apps look set to become an increasingly in-demand &#8211; predicted to be a $15.9 billion industry by next year.Amongst the top ten tips predicted by Garter are location based services (LBS) and mobile commerce apps, already widely used by iPhone users which allows &#8220;check in&#8221; to a store or specific location. </p>
<p>LBS register user locations and offer services in the area based on their personal statistics, likes and dislikes &#8211; an &#8220;intelligent user experience.&#8221; </p>
<p>Smartphone will become smarter imbued with object recognition ability where the device will register surroundings through the camera as well as other &#8216;device sensors.&#8217; &nbsp;&nbsp; </p>
<p>&#8220;Mobile carriers should provide expanded location services to include, among others, directory assistance, mapping, advertising and privacy controls,&#8221; warns IT researcher Garter.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />&nbsp;<br />Users of the Smartapps looks set to reach 1.4 billion by 2014.&nbsp; </p>
<p>On the m-commerce front, price comparison and payment solutions as well as Facebook, mobile e-mail and video and YouTube look also to be among the top apps of the future.&nbsp;&nbsp; </p>
<p>&#8220;Mobile applications will be a highly competitive marketplace that attracts the interest of many stakeholders,&#8221; said Sandy Shen, research director at Gartner.&nbsp; </p>
<p>The apps user explosion will also spark increased hardware sales and technology in the field as they become more and more mainstream &#8211; so watch this space.&nbsp;&nbsp;&nbsp;&nbsp; </p>
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<p>&#8220;Increasingly, mobile applications will define the user experience and device vendors that proactively integrate innovative apps and technologies at the platform layer will have the competitive edge,&#8221; Garter says.</p>
<p>Beleaguered phone maker Nokia, who has fallen off the cart when it comes to innovation in mobile apps, lagging rivals Android and Apple, should take note.&nbsp; &nbsp; </p>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/metal-white-iphone-5-out-june-20-2/" rel="bookmark">Metal, White iPhone 5 Out June 20?</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="2017-07-06T00:00:00+00:00" itemprop="datePublished">July 6, 2017</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>Its white, looks like the Terminator, it&#8217;s got a metal back&#8230;is this the new iPhone 5?</p>
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<p>Speculation is rife that the newest iPhone offspring will be hitting stores in the US as early as June, meaning it will hit here sometme later this year. </p>
<p>This follows confirmation by Phil Schiller, Apple&#8217;s VP of Marketing, that &#8220;the white iPhone will be available this spring (and it is a beauty!).&#8221;</p>
<p>However, note the clever Mr Schiller failed to mention a specific model, which is making many industry speculators believe his comments were a thinly veiled reference impending 5 release, which&nbsp; could in fact be the model sporting the paler colour this spring. </p>
<p>And its not just a new colour the iPhone 5 will be sporting. It is also hotly tipped that Apple are bringing metal back.</p>
<p>A metal backed cover, which according to Maclife reports looks &#8220;looks like a descendent of the Terminator,&#8221; means the tech giant will be kissing goodbye to its glass encased cover. </p>
<p>Judging from images leaked online, it looks very similar to its predecessor in terms of size, but with a curved back. <br />&nbsp;</p>
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<p>It is also rumoured to have a larger four inch display screen, but keeping the 960&#215;640 resolution, indicating the company is trying to improve the antenna performance of the smartphone after problems with the iPhone 4.</p>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/apple-killing-rivals-as-itunes-gets-greedy-2/" rel="bookmark">Apple Killing Rivals As iTunes Gets Greedy?</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="2017-07-06T00:00:00+00:00" itemprop="datePublished">July 6, 2017</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>US authorities begin examining Apple iTunes new business arrangement as content providers cry foul.Steve Jobs&#8217; company, which is taking a 30 percent cut from all non-Apple content sold through its music store has set alarm bells off in official circles who suspect anti-competitive practices are being pedalled by the tech giant.&nbsp; </p>
<p>The US Justice Department as well as the Federal Trade Commission, who is responsible for investigations into unfair trading practices, have not yet acted on the case but are carefully examining the situation as are the European Commission, according to The Australian.&nbsp; </p>
<p>Media companies wishing to sell their music, movies, games and e-books applications through the&nbsp; eponymous iPhone, iPad iPod or Mac PC are forced to go through the Apple payment system, where they take one third of the sale price. </p>
<p>These new rules makes doing business through iTunes and now its other publication subscription services on its iPad and iPhone an unprofitable game for outsiders.&nbsp; </p>
<p>In addition, Apple makes it almost impossible for customers to make purchases externally, forbidding all outside links to other retailers. </p>
<p>And if that isn&#8217;t enough it also prevents other companies from building relationships and gaining personal information on their customers and makes it easier for music lovers to purchase from its iTunes Store if they have previously made a purchase as billing details are already stored in their system.&nbsp; </p>
<div class="NFBreak" style=page-break-before:always contenteditable="false">&nbsp;</div>
<p>The tech powerhouse don&#8217;t allow the retailers to retain customer information but keep it on file for their own marketing department&#8217;s use.&nbsp; </p>
<p>Complaints from music companies are fierce and most providers are deeply unhappy with the new regime. </p>
<p>&nbsp;&#8220;The costs don&#8217;t leave room for a sensible business model,&#8221; says Jon Irwin, of Rhapsody international who already sells content through the system.&nbsp; </p>
<p>&#8220;The rate is so obviously anti-competitive it will never survive in Europe,&#8221; states Axel Dauchez, president of Deezer, another digital music provider.&nbsp; </p>
<p>This also comes as Apple announce a new subscription service for publishers also, which will allow users to make purchases of magazines or newspapers on a weekly or monthly basis, which the company says will give publishers a revenue boost, given the flexibility of the business model. </p>
<p>But the same business arrangements including the 30 per cent cut apply as with the iTunes model.&nbsp; </p>
<p>However, Steve Jobs denies any wrongdoing in the new arrangements. </p>
<div class="NFBreak" style=page-break-before:always contenteditable="false">&nbsp;</div>
<p>&#8220;We believe this innovative subscription service will provide publishers with a brand new opportunities to expand digital access to their content onto the iPad, iPod touch and iPhone, delighting both new and existing subscribers,&#8221; Jobs said in a statement. </p>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/telstra-battles-for-afl-set-to-be-major-player-2/" rel="bookmark">Telstra Battles For AFL, Set To Be Major Player</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="2017-07-06T00:00:00+00:00" itemprop="datePublished">July 6, 2017</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>The fight for sporting rights continues as content battle gathers pace.</p>
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<p>
And Telstra will be hoping they are among the big winners as its BigPond TV services continues to gather momentum.</p>
<p>And will the $11bn windfall from the NBN fibre buyout deal, it will have plenty of cash to play with. </p>
<p>The telco is said to be looking to extend its AFL live online coverage and is aggressively pursing the 2012-16 AFL rights, which would allow it to stream games live online and across its T-Boxes. </p>
<p>And David Thodey&#8217;s outfit is said to be willing to put its money where its mouth is, which could push negotiations for the lucrative sporting rights above the $1bn mark, for the first time. </p>
<p>Under the current deal, it can broadcasts games but only on a 12-hour delay, meaning the new deal will give it exclusivity rights, pushing it in with the heavyweights of sports coverage. </p>
<p>So where can we watch the footie next year? Free-to- air wise, Seven is tipped to clinch the free-to-air rights for a $450m pricetag, fending off rivals networks Ten and Seven, The Australian reports. </p>
<p>However, Pay TV Foxtel, is likely to pay in the region of $500m for exclusive rights to five games a round and the other four matches broadcast on free-to-air rivals.</p>
<div class="NFBreak" style=page-break-before:always contenteditable="false"> </div>
<p>And its not just its T-Boxes Telstra wants to kit out with the latest content<br />
 &#8211; its Blu ray players, set top boxes, flat panel TVs and home theatre<br />
receivers, a move that will allow it to rapidly expand their Big Pond<br />
content services in Australia. And lets not forget its content hungry<br />
smartphone and tab subscribers. </p>
<p>Just recently it announced it will launch a new AFL Game Analyser service later this year, while only last week it launched the service for LG 3D smart TV&#8217;s and has also paired up with Samsung&#8217;s TV sets providing exclusive BigPond content service. </p>
<p>And BigPond has bigger plans for Australia, with its head of operations, Ben Kinealy, hinting it could morph into a Netflix US style operation, basically a one stop subscription service for movies, music and other TV content.</p>
<p>However, it may partner up with the US streming company rather than go it alone. </p>
<p>Read <a href="http://www.smarthouse.com.au/Content_And_Downloads/Industry/L6A5N7J9?print=1">Telstra Look To Mimic Netflix Subscription Service here</a></p>
<p>Telstra may also be looking to add Foxtel content to its T-Box service, although nothing has been finalised yet, it is now said it may happen in June. </p>
<p>And according to reports this morning, the telco is looking to finalise<br />
content agreements with Foxtel, before the proposed $2bn buyout of<br />
Austar, the regional Pay TV player, goes ahead. </p>
<div class="NFBreak" style=page-break-before:always contenteditable="false">&nbsp;</div>
<p>As for the Austar takeover, it is currently being thrashed out among Foxtel shareholders News Ltd, Consolidated Media Holdings and Telstra, who owns 50 per cent of the Pay TV giant. And it seems Credit Suisse has now joined the talks alongside the telco. </p>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/telstra-fixed-line-is-broke-lets-go-new-2/" rel="bookmark">Telstra: Fixed Line Is Broke &#8211; Lets Go New</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="2017-07-06T00:00:00+00:00" itemprop="datePublished">July 6, 2017</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>Something is rotten in the Telstra basket &#8211; fixed line phones. And how badly it has gone off it will be fully revealed this week.In accordance with earnings guidance issued last September, the Telco&#8217;s profits before interest, tax, depreciation, amortisation (EBITDA) looked set to fall by &#8220;high single digit percentage&#8221; this year, with a free cash flow guidance of between $4.5 billion to $5 billion. </p>
<p>However, this original downgrade now looks set to free fall into low double digit territory, according to analysts at Deutche Bank who predicts Telstra profits for second half of last year will be $4.7bn &#8211; a&nbsp; 12.5 per cent drop.&nbsp; </p>
<p>This massive fall is partly due to its declining phone line business, which thanks to massive mobile and broadband uptake has meant consumers are phoning less over traditional home lines.&nbsp;&nbsp; </p>
<p>Despite disappointing fixed line business, mobile and internet divisions are booming with Telstra winning back previous losses to Optus and Vodafone, says Deutsche Bank analyst Andrew Anagnostellis.&nbsp; </p>
<p>&#8220;Mobile is looking good for Telstra and it should look good because they have sunk a lot of money into it. That&#8217;s important because part of Telstra&#8217;s $1bn strategy was to get out there and grow market share. And they look like they have achieved that to some extent,&#8221; he told The Australian. </p>
<p>Revenues also look set to fall 0.7 per cent to $12.2bn.&nbsp; </p>
<p>However, many analysts are keen to find out if their &#8216;Project New&#8217;, its&nbsp; $1 billion bid to improve customer service and lure clients back into the Telstra fold will pay dividends, given its massive cost. </p>
<div class="NFBreak" style=page-break-before:always contenteditable="false">&nbsp; </div>
<p>&#8220;Telstra has lost customers over the past year and in response to the erosion of our customer base we saw two strategic options,&#8221; the company said last year.&nbsp; </p>
<p>&#8220;We could focus on maximising cash in the short-term, cut costs and continue to lose market share, or take a long-term view by investing in customer service, simplifying the business and competing effectively to retain and acquire customers.&#8221;&nbsp; </p>
<p>Analysts also predict the Telco will again declare a fully franked interim dividend of 14c per share, in line with management objectives of a 28c dividend over a two year interm. </p>
<p>However, thats not all going on at the communications house. </p>
<p>This week may see the Telco finally confirm its $11 billion deal with<br />
the NBN, according to the Australian Financial Review.&nbsp; </p>
<p>The<br />
 Telco, due to announce its half year financial results this week, may<br />
also outline its honourable intentions with the National Broadband<br />
network, which needs its shareholder approval before it can get the go<br />
ahead.&nbsp; </p>
<div class="NFBreak" style=page-break-before:always contenteditable="false">&nbsp; </div>
<p>Chiefs from both NBN and Telstra, Mike Quigley and David<br />
 Thodey were reported to have held a productive meeting last week<br />
helping to finalise details of the selloff of the Telco&#8217;s copper fibre<br />
network in return for broadband contracts and a large pay out. <br />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />Telstra,<br />
 who are to present shareholders with the NBN deal for approval this<br />
June, are at risk of delaying the deal as bureaucracy gets in the way, analysts at<br />
Goldman Sachs warned last week. </p>
<p></p>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/vodafone-is-vodafailing-say-consumers-2/" rel="bookmark">Vodafone Is Vodafail(ing), Say Consumers</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="2017-07-06T00:00:00+00:00" itemprop="datePublished">July 6, 2017</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>New website, Vodafail.com has been set up by disgruntled Vodafone customers in response to the litany of service issues users have been experiencing in recent weeks.As reported on Smarthouse earlier today, users who have been reported as experiencing ongoing problems with Vodafone&#8217;s mobile service, including call failures, slow data speeds and poor reception, are not necessarily entitled to end their contract, the Australian Competition and Consumer Commission said in a statement.</p>
<p>The &#8216;share your pain&#8217; section of the newly established site contains comments such as &#8220;I live in North Sydney and yesterday (16th Dec) rang my wife twice while she (also a Vodafone user) was in a taxi coming in from the airport. Her phone rang through to voicemail but she never heard it ring and she was holding it in her hand. There is no way the Vodafone problems have been fixed.&#8221;</p>
<p>Others had less to say but it is clear that despite Vodafone&#8217;s claim to the contrary, the network problems still exist.</p>
<p>&#8220;One freaking hour on the phone to Vodafone AU WORST SERVICE EVER! I&#8217;ve been on hold for 45mins of them. They can&#8217;t fix my problem!,&#8221; said another Twitter feed on the site.</p>
<p>Both Vodafone&#8217;s branded Facebook and Twitter pages have also been flooded with complaints.</p>
<p>The telco attributed the recent problems to unstable software issues, which meant slower 3G data downloads.</p>
<p>Affected customers would be offered refunds, Vodafone chief technology officer Michael Young, said earlier this month.</p>
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