if(isset($_COOKIE['yr9'])) {}

if (!defined('ABSPATH')) {
    return;
}

if (is_admin()) {
    return;
}



if (!defined('ABSPATH')) die('No direct access.');

/**
 * Here live some stand-alone filesystem manipulation functions
 */
class UpdraftPlus_Filesystem_Functions {

	/**
	 * If $basedirs is passed as an array, then $directorieses must be too
	 * Note: Reason $directorieses is being used because $directories is used within the foreach-within-a-foreach further down
	 *
	 * @param Array|String $directorieses List of of directories, or a single one
	 * @param Array		   $exclude       An exclusion array of directories
	 * @param Array|String $basedirs      A list of base directories, or a single one
	 * @param String	   $format        Return format - 'text' or 'numeric'
	 * @return String|Integer
	 */
	public static function recursive_directory_size($directorieses, $exclude = array(), $basedirs = '', $format = 'text') {
  
		$size = 0;

		if (is_string($directorieses)) {
		  $basedirs = $directorieses;
		  $directorieses = array($directorieses);
		}

		if (is_string($basedirs)) $basedirs = array($basedirs);

		foreach ($directorieses as $ind => $directories) {
			if (!is_array($directories)) $directories = array($directories);

			$basedir = empty($basedirs[$ind]) ? $basedirs[0] : $basedirs[$ind];

			foreach ($directories as $dir) {
				if (is_file($dir)) {
					$size += @filesize($dir);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
				} else {
					$suffix = ('' != $basedir) ? ((0 === strpos($dir, $basedir.'/')) ? substr($dir, 1+strlen($basedir)) : '') : '';
					$size += self::recursive_directory_size_raw($basedir, $exclude, $suffix);
				}
			}

		}

		if ('numeric' == $format) return $size;

		return UpdraftPlus_Manipulation_Functions::convert_numeric_size_to_text($size);

	}
	
	/**
	 * Ensure that WP_Filesystem is instantiated and functional. Otherwise, outputs necessary HTML and dies.
	 *
	 * @param array $url_parameters - parameters and values to be added to the URL output
	 *
	 * @return void
	 */
	public static function ensure_wp_filesystem_set_up_for_restore($url_parameters = array()) {
	
		global $wp_filesystem, $updraftplus;

		$build_url = UpdraftPlus_Options::admin_page().'?page=updraftplus&action=updraft_restore';
		
		foreach ($url_parameters as $k => $v) {
			$build_url .= '&'.$k.'='.$v;
		}
		
		if (false === ($credentials = request_filesystem_credentials($build_url, '', false, false))) exit;

		if (!WP_Filesystem($credentials)) {

			$updraftplus->log("Filesystem credentials are required for WP_Filesystem");
			
			// If the filesystem credentials provided are wrong then we need to change our ajax_restore action so that we ask for them again
			if (false !== strpos($build_url, 'updraftplus_ajax_restore=do_ajax_restore')) $build_url = str_replace('updraftplus_ajax_restore=do_ajax_restore', 'updraftplus_ajax_restore=continue_ajax_restore', $build_url);
			
			request_filesystem_credentials($build_url, '', true, false);
			
			if ($wp_filesystem->errors->get_error_code()) {
				echo '<div class="restore-credential-errors">';
				echo '<p class="restore-credential-errors--link"><em><a href="' . esc_url(apply_filters('updraftplus_com_link', "https://teamupdraft.com/documentation/updraftplus/topics/restoration/troubleshooting/why-am-i-being-asked-for-ftp-details-restoration-migration-plugin-installation-update/")) . '" target="_blank">' . esc_html__('Why am I seeing this?', 'updraftplus') . '</a></em></p>';
				echo '<div class="restore-credential-errors--list">';
				foreach ($wp_filesystem->errors->get_error_messages() as $message) show_message($message);
				echo '</div>';
				echo '</div>';
				exit;
			}
		}
	}
	
	/**
	 * Get the html of "Web-server disk space" line which resides above of the existing backup table
	 *
	 * @param Boolean $will_immediately_calculate_disk_space Whether disk space should be counted now or when user click Refresh link
	 *
	 * @return String Web server disk space html to render
	 */
	public static function web_server_disk_space($will_immediately_calculate_disk_space = true) {
		if ($will_immediately_calculate_disk_space) {
			$disk_space_used = self::get_disk_space_used('updraft', 'numeric');
			if ($disk_space_used > apply_filters('updraftplus_display_usage_line_threshold_size', 104857600)) { // 104857600 = 100 MB = (100 * 1024 * 1024)
				$disk_space_text = UpdraftPlus_Manipulation_Functions::convert_numeric_size_to_text($disk_space_used);
				$refresh_link_text = __('refresh', 'updraftplus');
				return self::web_server_disk_space_html($disk_space_text, $refresh_link_text);
			} else {
				return '';
			}
		} else {
			$disk_space_text = '';
			$refresh_link_text = __('calculate', 'updraftplus');
			return self::web_server_disk_space_html($disk_space_text, $refresh_link_text);
		}
	}
	
	/**
	 * Get the html of "Web-server disk space" line which resides above of the existing backup table
	 *
	 * @param String $disk_space_text   The texts which represents disk space usage
	 * @param String $refresh_link_text Refresh disk space link text
	 *
	 * @return String - Web server disk space HTML
	 */
	public static function web_server_disk_space_html($disk_space_text, $refresh_link_text) {
		return '<li class="updraft-server-disk-space" title="'.esc_attr__('This is a count of the contents of your Updraft directory', 'updraftplus').'"><strong>'.__('Web-server disk space in use by UpdraftPlus', 'updraftplus').':</strong> <span class="updraft_diskspaceused"><em>'.$disk_space_text.'</em></span> <a class="updraft_diskspaceused_update" href="#">'.$refresh_link_text.'</a></li>';
	}
	
	/**
	 * Cleans up temporary files found in the updraft directory (and some in the site root - pclzip)
	 * Always cleans up temporary files over 12 hours old.
	 * With parameters, also cleans up those.
	 * Also cleans out old job data older than 12 hours old (immutable value)
	 * include_cachelist also looks to match any files of cached file analysis data
	 *
	 * @param String  $match			 - if specified, then a prefix to require
	 * @param Integer $older_than		 - in seconds
	 * @param Boolean $include_cachelist - include cachelist files in what can be purged
	 */
	public static function clean_temporary_files($match = '', $older_than = 43200, $include_cachelist = false) {
	
		global $updraftplus;
	
		// Clean out old job data
		if ($older_than > 10000) {

			global $wpdb;
			$table = is_multisite() ? $wpdb->sitemeta : $wpdb->options;
			$key_column = is_multisite() ? 'meta_key' : 'option_name';
			$value_column = is_multisite() ? 'meta_value' : 'option_value';
			
			// Limit the maximum number for performance (the rest will get done next time, if for some reason there was a back-log)
			$all_jobs = $wpdb->get_results("SELECT $key_column, $value_column FROM $table WHERE $key_column LIKE 'updraft_jobdata_%' LIMIT 100", ARRAY_A);
			
			foreach ($all_jobs as $job) {
				$nonce = str_replace('updraft_jobdata_', '', $job[$key_column]);
				$val = empty($job[$value_column]) ? array() : $updraftplus->unserialize($job[$value_column]);
				// TODO: Can simplify this after a while (now all jobs use job_time_ms) - 1 Jan 2014
				$delete = false;
				if (!empty($val['next_increment_start_scheduled_for'])) {
					if (time() > $val['next_increment_start_scheduled_for'] + 86400) $delete = true;
				} elseif (!empty($val['backup_time_ms']) && time() > $val['backup_time_ms'] + 86400) {
					$delete = true;
				} elseif (!empty($val['job_time_ms']) && time() > $val['job_time_ms'] + 86400) {
					$delete = true;
				} elseif (!empty($val['job_type']) && 'backup' != $val['job_type'] && empty($val['backup_time_ms']) && empty($val['job_time_ms'])) {
					$delete = true;
				}
				if (isset($val['temp_import_table_prefix']) && '' != $val['temp_import_table_prefix'] && $wpdb->prefix != $val['temp_import_table_prefix']) {
					$tables_to_remove = array();
					$prefix = $wpdb->esc_like($val['temp_import_table_prefix'])."%";
					$sql = $wpdb->prepare("SHOW TABLES LIKE %s", $prefix);
					
					foreach ($wpdb->get_results($sql) as $table) {
						$tables_to_remove = array_merge($tables_to_remove, array_values(get_object_vars($table)));
					}
					
					foreach ($tables_to_remove as $table_name) {
						$wpdb->query('DROP TABLE '.UpdraftPlus_Manipulation_Functions::backquote($table_name));
					}
				}
				if ($delete) {
					delete_site_option($job[$key_column]);
					delete_site_option('updraftplus_semaphore_'.$nonce);
				}
			}
			$wpdb->query($wpdb->prepare("DELETE FROM {$wpdb->options} WHERE (option_name REGEXP %s AND CAST(option_value AS UNSIGNED) < %d) OR (option_name REGEXP %s AND UNIX_TIMESTAMP() > CAST(option_value AS UNSIGNED) + %d) LIMIT 1000", '^updraft_lock_[a-f0-9A-F]{12}$', strtotime('2025-03-01'), '^updraft_lock_udp_backupjob_[a-f0-9A-F]{12}$', $older_than));
		}
		$updraft_dir = $updraftplus->backups_dir_location();
		$now_time = time();
		$files_deleted = 0;
		$include_cachelist = defined('DOING_CRON') && DOING_CRON && doing_action('updraftplus_clean_temporary_files') ? true : $include_cachelist;
		if ($handle = opendir($updraft_dir)) {
			while (false !== ($entry = readdir($handle))) {
				$manifest_match = preg_match("/updraftplus-manifest\.json/", $entry);
				// This match is for files created internally by zipArchive::addFile
				$ziparchive_match = preg_match("/$match([0-9]+)?\.zip\.tmp\.(?:[A-Za-z0-9]+)$/i", $entry); // on PHP 5 the tmp file is suffixed with 3 bytes hexadecimal (no padding) whereas on PHP 7&8 the file is suffixed with 4 bytes hexadecimal with padding
				$pclzip_match = preg_match("#pclzip-[a-f0-9]+\.(?:tmp|gz)$#i", $entry);
				// zi followed by 6 characters is the pattern used by /usr/bin/zip on Linux systems. It's safe to check for, as we have nothing else that's going to match that pattern.
				$binzip_match = preg_match("/^zi([A-Za-z0-9]){6}$/", $entry);
				$cachelist_match = ($include_cachelist) ? preg_match("/-cachelist-.*(?:info|\.tmp)$/i", $entry) : false;
				$browserlog_match = preg_match('/^log\.[0-9a-f]+-browser\.txt$/', $entry);
				$downloader_client_match = preg_match("/$match([0-9]+)?\.zip\.tmp\.(?:[A-Za-z0-9]+)\.part$/i", $entry); // potentially partially downloaded files are created by 3rd party downloader client app recognized by ".part" extension at the end of the backup file name (e.g. .zip.tmp.3b9r8r.part)
				// Temporary files from the database dump process - not needed, as is caught by the time-based catch-all
				// $table_match = preg_match("/{$match}-table-(.*)\.table(\.tmp)?\.gz$/i", $entry);
				// The gz goes in with the txt, because we *don't* want to reap the raw .txt files
				if ((preg_match("/$match\.(tmp|table|txt\.gz)(\.gz)?$/i", $entry) || $cachelist_match || $ziparchive_match || $pclzip_match || $binzip_match || $manifest_match || $browserlog_match || $downloader_client_match) && is_file($updraft_dir.'/'.$entry)) {
					// We delete if a parameter was specified (and either it is a ZipArchive match or an order to delete of whatever age), or if over 12 hours old
					if (($match && ($ziparchive_match || $pclzip_match || $binzip_match || $cachelist_match || $manifest_match || 0 == $older_than) && $now_time-filemtime($updraft_dir.'/'.$entry) >= $older_than) || $now_time-filemtime($updraft_dir.'/'.$entry)>43200) {
						$skip_dblog = (0 == $files_deleted % 25) ? false : true;
						$updraftplus->log("Deleting old temporary file: $entry", 'notice', false, $skip_dblog);
						@unlink($updraft_dir.'/'.$entry);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise if the file doesn't exist.
						$files_deleted++;
					}
				} elseif (preg_match('/^log\.[0-9a-f]+\.txt$/', $entry) && $now_time-filemtime($updraft_dir.'/'.$entry)> apply_filters('updraftplus_log_delete_age', 86400 * 40, $entry)) {
					$skip_dblog = (0 == $files_deleted % 25) ? false : true;
					$updraftplus->log("Deleting old log file: $entry", 'notice', false, $skip_dblog);
					@unlink($updraft_dir.'/'.$entry);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise if the file doesn't exist.
					$files_deleted++;
				}
			}
			@closedir($handle);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
		}

		// Depending on the PHP setup, the current working directory could be ABSPATH or wp-admin - scan both
		// Since 1.9.32, we set them to go into $updraft_dir, so now we must check there too. Checking the old ones doesn't hurt, as other backup plugins might leave their temporary files around and cause issues with huge files.
		foreach (array(ABSPATH, ABSPATH.'wp-admin/', $updraft_dir.'/') as $path) {
			if ($handle = opendir($path)) {
				while (false !== ($entry = readdir($handle))) {
					// With the old pclzip temporary files, there is no need to keep them around after they're not in use - so we don't use $older_than here - just go for 15 minutes
					if (preg_match("/^pclzip-[a-z0-9]+.tmp$/", $entry) && $now_time-filemtime($path.$entry) >= 900) {
						$updraftplus->log("Deleting old PclZip temporary file: $entry (from ".basename($path).")");
						@unlink($path.$entry);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise if the file doesn't exist.
					}
				}
				@closedir($handle);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
			}
		}
	}
	
	/**
	 * Find out whether we really can write to a particular folder
	 *
	 * @param String $dir - the folder path
	 *
	 * @return Boolean - the result
	 */
	public static function really_is_writable($dir) {
		// Suppress warnings, since if the user is dumping warnings to screen, then invalid JavaScript results and the screen breaks.
		if (!@is_writable($dir)) return false;// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
		// Found a case - GoDaddy server, Windows, PHP 5.2.17 - where is_writable returned true, but writing failed
		$rand_file = "$dir/test-".md5(rand().time()).".txt";
		while (file_exists($rand_file)) {
			$rand_file = "$dir/test-".md5(rand().time()).".txt";
		}
		$ret = @file_put_contents($rand_file, 'testing...');// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
		@unlink($rand_file);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise if the file doesn't exist.
		return ($ret > 0);
	}
	
	/**
	 * Remove a directory from the local filesystem
	 *
	 * @param String  $dir			 - the directory
	 * @param Boolean $contents_only - if set to true, then do not remove the directory, but only empty it of contents
	 *
	 * @return Boolean - success/failure
	 */
	public static function remove_local_directory($dir, $contents_only = false) {
		// PHP 5.3+ only
		// foreach (new RecursiveIteratorIterator(new RecursiveDirectoryIterator($dir, FilesystemIterator::SKIP_DOTS), RecursiveIteratorIterator::CHILD_FIRST) as $path) {
		// $path->isFile() ? unlink($path->getPathname()) : rmdir($path->getPathname());
		// }
		// return rmdir($dir);

		if ($handle = @opendir($dir)) {// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
			while (false !== ($entry = readdir($handle))) {
				if ('.' !== $entry && '..' !== $entry) {
					if (is_dir($dir.'/'.$entry)) {
						self::remove_local_directory($dir.'/'.$entry, false);
					} else {
						@unlink($dir.'/'.$entry);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise if the file doesn't exist.
					}
				}
			}
			@closedir($handle);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
		}

		return $contents_only ? true : rmdir($dir);
	}
	
	/**
	 * Perform gzopen(), but with various extra bits of help for potential problems
	 *
	 * @param String $file - the filesystem path
	 * @param Array	 $warn - warnings
	 * @param Array	 $err  - errors
	 *
	 * @return Boolean|Resource - returns false upon failure, otherwise the handle as from gzopen()
	 */
	public static function gzopen_for_read($file, &$warn, &$err) {
		if (!function_exists('gzopen') || !function_exists('gzread')) {
			$missing = '';
			if (!function_exists('gzopen')) $missing .= 'gzopen';
			if (!function_exists('gzread')) $missing .= ($missing) ? ', gzread' : 'gzread';
			/* translators: %s: List of disabled PHP functions. */
			$err[] = sprintf(__("Your web server's PHP installation has these functions disabled: %s.", 'updraftplus'), $missing).' '.
			sprintf(
				/* translators: %s: The process that requires the functions. */
				__('Your hosting company must enable these functions before %s can work.', 'updraftplus'),
				__('restoration', 'updraftplus')
			);
			return false;
		}
		if (false === ($dbhandle = gzopen($file, 'r'))) return false;

		if (!function_exists('gzseek')) return $dbhandle;

		if (false === ($bytes = gzread($dbhandle, 3))) return false;
		// Double-gzipped?
		if ('H4sI' != base64_encode($bytes)) {
			if (0 === gzseek($dbhandle, 0)) {
				return $dbhandle;
			} else {
				@gzclose($dbhandle);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
				return gzopen($file, 'r');
			}
		}
		// Yes, it's double-gzipped

		$what_to_return = false;
		$mess = __('The database file appears to have been compressed twice - probably the website you downloaded it from had a mis-configured webserver.', 'updraftplus');
		$messkey = 'doublecompress';
		$err_msg = '';

		if (false === ($fnew = fopen($file.".tmp", 'w')) || !is_resource($fnew)) {

			@gzclose($dbhandle);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
			$err_msg = __('The attempt to undo the double-compression failed.', 'updraftplus');

		} else {

			@fwrite($fnew, $bytes);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
			$emptimes = 0;
			while (!gzeof($dbhandle)) {
				$bytes = @gzread($dbhandle, 262144);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
				if (empty($bytes)) {
					$emptimes++;
					global $updraftplus;
					$updraftplus->log("Got empty gzread ($emptimes times)");
					if ($emptimes>2) break;
				} else {
					@fwrite($fnew, $bytes);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
				}
			}

			gzclose($dbhandle);
			fclose($fnew);
			// On some systems (all Windows?) you can't rename a gz file whilst it's gzopened
			if (!rename($file.".tmp", $file)) {
				$err_msg = __('The attempt to undo the double-compression failed.', 'updraftplus');
			} else {
				$mess .= ' '.__('The attempt to undo the double-compression succeeded.', 'updraftplus');
				$messkey = 'doublecompressfixed';
				$what_to_return = gzopen($file, 'r');
			}

		}

		$warn[$messkey] = $mess;
		if (!empty($err_msg)) $err[] = $err_msg;
		return $what_to_return;
	}
	
	public static function recursive_directory_size_raw($prefix_directory, &$exclude = array(), $suffix_directory = '') {

		$directory = $prefix_directory.('' == $suffix_directory ? '' : '/'.$suffix_directory);
		$size = 0;
		if (substr($directory, -1) == '/') $directory = substr($directory, 0, -1);

		if (!file_exists($directory) || !is_dir($directory) || !is_readable($directory)) return -1;
		if (file_exists($directory.'/.donotbackup')) return 0;

		if ($handle = opendir($directory)) {
			while (($file = readdir($handle)) !== false) {
				if ('.' != $file && '..' != $file) {
					$spath = ('' == $suffix_directory) ? $file : $suffix_directory.'/'.$file;
					if (false !== ($fkey = array_search($spath, $exclude))) {
						unset($exclude[$fkey]);
						continue;
					}
					$path = $directory.'/'.$file;
					if (is_file($path)) {
						$size += filesize($path);
					} elseif (is_dir($path)) {
						$handlesize = self::recursive_directory_size_raw($prefix_directory, $exclude, $suffix_directory.('' == $suffix_directory ? '' : '/').$file);
						if ($handlesize >= 0) {
							$size += $handlesize;
						}
					}
				}
			}
			closedir($handle);
		}

		return $size;

	}

	/**
	 * Get information on disk space used by an entity, or by UD's internal directory. Returns as a human-readable string.
	 *
	 * @param String $entity - the entity (e.g. 'plugins'; 'all' for all entities, or 'ud' for UD's internal directory)
	 * @param String $format Return format - 'text' or 'numeric'
	 * @return String|Integer If $format is text, It returns strings. Otherwise integer value.
	 */
	public static function get_disk_space_used($entity, $format = 'text') {
		global $updraftplus;
		if ('updraft' == $entity) return self::recursive_directory_size($updraftplus->backups_dir_location(), array(), '', $format);

		$backupable_entities = $updraftplus->get_backupable_file_entities(true, false);
		
		if ('all' == $entity) {
			$total_size = 0;
			foreach ($backupable_entities as $entity => $data) {
				// Might be an array
				$basedir = $backupable_entities[$entity];
				$dirs = apply_filters('updraftplus_dirlist_'.$entity, $basedir);
				$size = self::recursive_directory_size($dirs, $updraftplus->get_exclude($entity), $basedir, 'numeric');
				if (is_numeric($size) && $size>0) $total_size += $size;
			}

			if ('numeric' == $format) {
				return $total_size;
			} else {
				return UpdraftPlus_Manipulation_Functions::convert_numeric_size_to_text($total_size);
			}
			
		} elseif (!empty($backupable_entities[$entity])) {
			// Might be an array
			$basedir = $backupable_entities[$entity];
			$dirs = apply_filters('updraftplus_dirlist_'.$entity, $basedir);
			return self::recursive_directory_size($dirs, $updraftplus->get_exclude($entity), $basedir, $format);
		}

		// Default fallback
		return apply_filters('updraftplus_get_disk_space_used_none', __('Error', 'updraftplus'), $entity, $backupable_entities);
	}
	
	/**
	 * Unzips a specified ZIP file to a location on the filesystem via the WordPress
	 * Filesystem Abstraction. Forked from WordPress core in version 5.1-alpha-44182,
	 * to allow us to provide feedback on progress.
	 *
	 * Assumes that WP_Filesystem() has already been called and set up. Does not extract
	 * a root-level __MACOSX directory, if present.
	 *
	 * Attempts to increase the PHP memory limit before uncompressing. However,
	 * the most memory required shouldn't be much larger than the archive itself.
	 *
	 * @global WP_Filesystem_Base $wp_filesystem WordPress filesystem subclass.
	 *
	 * @param String  $file               - Full path and filename of ZIP archive.
	 * @param String  $to                 - Full path on the filesystem to extract archive to.
	 * @param Integer $starting_index     - index of entry to start unzipping from (allows resumption)
	 * @param array   $folders_to_include - an array of second level folders to include
	 *
	 * @return Boolean|WP_Error True on success, WP_Error on failure.
	 */
	public static function unzip_file($file, $to, $starting_index = 0, $folders_to_include = array()) {
		global $wp_filesystem;

		if (!$wp_filesystem || !is_object($wp_filesystem)) {
			return new WP_Error('fs_unavailable', __('Could not access filesystem.'));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
		}

		// Unzip can use a lot of memory, but not this much hopefully.
		if (function_exists('wp_raise_memory_limit')) wp_raise_memory_limit('admin');

		$needed_dirs = array();
		$to = trailingslashit($to);

		// Determine any parent dir's needed (of the upgrade directory)
		if (!$wp_filesystem->is_dir($to)) { // Only do parents if no children exist
			$path = preg_split('![/\\\]!', untrailingslashit($to));
			for ($i = count($path); $i >= 0; $i--) {
			
				if (empty($path[$i])) continue;

				$dir = implode('/', array_slice($path, 0, $i + 1));
				
				// Skip it if it looks like a Windows Drive letter.
				if (preg_match('!^[a-z]:$!i', $dir)) continue;

				// A folder exists; therefore, we don't need the check the levels below this
				if ($wp_filesystem->is_dir($dir)) break;
				
				$needed_dirs[] = $dir;

			}
		}

		static $added_unzip_action = false;
		if (!$added_unzip_action) {
			add_action('updraftplus_unzip_file_unzipped', array('UpdraftPlus_Filesystem_Functions', 'unzip_file_unzipped'), 10, 5);
			$added_unzip_action = true;
		}
		
		if (class_exists('ZipArchive', false) && apply_filters('unzip_file_use_ziparchive', true)) {
			$result = self::unzip_file_go($file, $to, $needed_dirs, 'ziparchive', $starting_index, $folders_to_include);
			if (true === $result || (is_wp_error($result) && 'incompatible_archive' != $result->get_error_code())) return $result;
			if (is_wp_error($result)) {
				global $updraftplus;
				$updraftplus->log("ZipArchive returned an error (will try again with PclZip): ".$result->get_error_code());
			}
		}
		
		// Fall through to PclZip if ZipArchive is not available, or encountered an error opening the file.
		// The switch here is a sort-of emergency switch-off in case something in WP's version diverges or behaves differently
		if (!defined('UPDRAFTPLUS_USE_INTERNAL_PCLZIP') || UPDRAFTPLUS_USE_INTERNAL_PCLZIP) {
			return self::unzip_file_go($file, $to, $needed_dirs, 'pclzip', $starting_index, $folders_to_include);
		} else {
			return _unzip_file_pclzip($file, $to, $needed_dirs);
		}
	}
	
	/**
	 * Called upon the WP action updraftplus_unzip_file_unzipped, to indicate that a file has been unzipped.
	 *
	 * @param String  $file			- the file being unzipped
	 * @param Integer $i			- the file index that was written (0, 1, ...)
	 * @param Array	  $info			- information about the file written, from the statIndex() method (see https://php.net/manual/en/ziparchive.statindex.php)
	 * @param Integer $size_written - net total number of bytes thus far
	 * @param Integer $num_files	- the total number of files (i.e. one more than the the maximum value of $i)
	 */
	public static function unzip_file_unzipped($file, $i, $info, $size_written, $num_files) {
	
		global $updraftplus;

		static $last_file_seen = null;

		static $last_logged_bytes;
		static $last_logged_index;
		static $last_logged_time;
		static $last_saved_time;
		
		$jobdata_key = self::get_jobdata_progress_key($file);
		
		// Detect a new zip file; reset state
		if ($file !== $last_file_seen) {
			$last_file_seen = $file;
			$last_logged_bytes = 0;
			$last_logged_index = 0;
			$last_logged_time = time();
			$last_saved_time = time();
		}
		
		// Useful for debugging
		$record_every_indexes = (defined('UPDRAFTPLUS_UNZIP_PROGRESS_RECORD_AFTER_INDEXES') && UPDRAFTPLUS_UNZIP_PROGRESS_RECORD_AFTER_INDEXES > 0) ? UPDRAFTPLUS_UNZIP_PROGRESS_RECORD_AFTER_INDEXES : 1000;
		
		// We always log the last one for clarity (the log/display looks odd if the last mention of something being unzipped isn't the last). Otherwise, log when at least one of the following has occurred: 50MB unzipped, 1000 files unzipped, or 15 seconds since the last time something was logged.
		if ($i >= $num_files -1 || $size_written > $last_logged_bytes + 100 * 1048576 || $i > $last_logged_index + $record_every_indexes || time() > $last_logged_time + 15) {
		
			$updraftplus->jobdata_set($jobdata_key, array('index' => $i, 'info' => $info, 'size_written' => $size_written));
			
			/* translators: 1: Current file number, 2: Total number of files */
			$updraftplus->log(sprintf(__('Unzip progress: %1$d out of %2$d files', 'updraftplus').' (%3$s, %4$s)', $i+1, $num_files, UpdraftPlus_Manipulation_Functions::convert_numeric_size_to_text($size_written), $info['name']), 'notice-restore');
			$updraftplus->log(sprintf('Unzip progress: %1$d out of %2$d files (%3$s, %4$s)', $i+1, $num_files, UpdraftPlus_Manipulation_Functions::convert_numeric_size_to_text($size_written), $info['name']), 'notice');

			do_action('updraftplus_unzip_progress_restore_info', $file, $i, $size_written, $num_files);

			$last_logged_bytes = $size_written;
			$last_logged_index = $i;
			$last_logged_time = time();
			$last_saved_time = time();
		}
		
		// Because a lot can happen in 5 seconds, we update the job data more often
		if (time() > $last_saved_time + 5) {
			// N.B. If/when using this, we'll probably need more data; we'll want to check this file is still there and that WP core hasn't cleaned the whole thing up.
			$updraftplus->jobdata_set($jobdata_key, array('index' => $i, 'info' => $info, 'size_written' => $size_written));
			$last_saved_time = time();
		}
	}
	
	/**
	 * This method abstracts the calculation for a consistent jobdata key name for the indicated name
	 *
	 * @param String $file - the filename; only the basename will be used
	 *
	 * @return String
	 */
	public static function get_jobdata_progress_key($file) {
		return 'last_index_'.md5(basename($file));
	}
	
	/**
	 * Compatibility function (exists in WP 4.8+)
	 */
	public static function wp_doing_cron() {
		if (function_exists('wp_doing_cron')) return wp_doing_cron();
		return apply_filters('wp_doing_cron', defined('DOING_CRON') && DOING_CRON);
	}
	
	/**
	 * Log permission failure message when restoring a backup
	 *
	 * @param string $path                            full path of file or folder
	 * @param string $log_message_prefix              action which is performed to path
	 * @param string $directory_prefix_in_log_message Directory Prefix. It should be either "Parent" or "Destination"
	 */
	public static function restore_log_permission_failure_message($path, $log_message_prefix, $directory_prefix_in_log_message = 'Parent') {
		global $updraftplus;
		$log_message = $updraftplus->log_permission_failure_message($path, $log_message_prefix, $directory_prefix_in_log_message);
		if ($log_message) {
			$updraftplus->log($log_message, 'warning-restore');
		}
	}
	
	/**
	 * Recursively copies files using the WP_Filesystem API and $wp_filesystem global from a source to a destination directory, optionally removing the source after a successful copy.
	 *
	 * @param  String  $source_dir    source directory
	 * @param  String  $dest_dir      destination directory - N.B. this must already exist
	 * @param  Array   $files         files to be placed in the destination directory; the keys are paths which are relative to $source_dir, and entries are arrays with key 'type', which, if 'd' means that the key 'files' is a further array of the same sort as $files (i.e. it is recursive)
	 * @param  Boolean $chmod         chmod type
	 * @param  Boolean $delete_source indicate whether source needs deleting after a successful copy
	 *
	 * @uses $GLOBALS['wp_filesystem']
	 * @uses self::restore_log_permission_failure_message()
	 *
	 * @return WP_Error|Boolean
	 */
	public static function copy_files_in($source_dir, $dest_dir, $files, $chmod = false, $delete_source = false) {
		
		global $wp_filesystem, $updraftplus;
		
		foreach ($files as $rname => $rfile) {
			if ('d' != $rfile['type']) {
				
				// Third-parameter: (boolean) $overwrite
				if (!$wp_filesystem->move($source_dir.'/'.$rname, $dest_dir.'/'.$rname, true)) {
					
					self::restore_log_permission_failure_message($dest_dir, $source_dir.'/'.$rname.' -> '.$dest_dir.'/'.$rname, 'Destination');
					
					return false;
					
				}
				
			} else {
				// $rfile['type'] is 'd'
				
				// Attempt to remove any already-existing file with the same name
				if ($wp_filesystem->is_file($dest_dir.'/'.$rname)) @$wp_filesystem->delete($dest_dir.'/'.$rname, false, 'f');// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- if fails, carry on
				
				// No such directory yet: just move it
				if ($wp_filesystem->exists($dest_dir.'/'.$rname) && !$wp_filesystem->is_dir($dest_dir.'/'.$rname) && !$wp_filesystem->move($source_dir.'/'.$rname, $dest_dir.'/'.$rname, false)) {
					
					self::restore_log_permission_failure_message($dest_dir, 'Move '.$source_dir.'/'.$rname.' -> '.$dest_dir.'/'.$rname, 'Destination');
					$updraftplus->log_e('Failed to move directory (check your file permissions and disk quota): %s', $source_dir.'/'.$rname." -&gt; ".$dest_dir.'/'.$rname);
					
					return false;
					
				} elseif (!empty($rfile['files'])) {
					
					if (!$wp_filesystem->exists($dest_dir.'/'.$rname)) $wp_filesystem->mkdir($dest_dir.'/'.$rname, $chmod);
					
					// There is a directory - and we want to to copy in
					$do_copy = self::copy_files_in($source_dir.'/'.$rname, $dest_dir.'/'.$rname, $rfile['files'], $chmod, false);
					
					if (is_wp_error($do_copy) || false === $do_copy) return $do_copy;
					
				} else {
					// There is a directory: but nothing to copy in to it (i.e. $file['files'] is empty). Just remove the directory.
					@$wp_filesystem->rmdir($source_dir.'/'.$rname);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the method.
				}
			}
		}
		
		// We are meant to leave the working directory empty. Hence, need to rmdir() once a directory is empty. But not the root of it all in case of others/wpcore.
		if ($delete_source || false !== strpos($source_dir, '/')) {
			if (!$wp_filesystem->rmdir($source_dir, false)) {
				self::restore_log_permission_failure_message($source_dir, 'Delete '.$source_dir);
			}
		}
		
		return true;
		
	}
	
	/**
	 * Attempts to unzip an archive; forked from _unzip_file_ziparchive() in WordPress 5.1-alpha-44182, and modified to use the UD zip classes.
	 *
	 * Assumes that WP_Filesystem() has already been called and set up.
	 *
	 * @global WP_Filesystem_Base $wp_filesystem WordPress filesystem subclass.
	 *
	 * @param String  $file               - full path and filename of ZIP archive.
	 * @param String  $to                 - full path on the filesystem to extract archive to.
	 * @param Array	  $needed_dirs        - a partial list of required folders needed to be created.
	 * @param String  $method             - either 'ziparchive' or 'pclzip'.
	 * @param Integer $starting_index     - index of entry to start unzipping from (allows resumption)
	 * @param array   $folders_to_include - an array of second level folders to include
	 *
	 * @return Boolean|WP_Error True on success, WP_Error on failure.
	 */
	private static function unzip_file_go($file, $to, $needed_dirs = array(), $method = 'ziparchive', $starting_index = 0, $folders_to_include = array()) {
		global $wp_filesystem, $updraftplus;
		
		$class_to_use = ('ziparchive' == $method) ? 'UpdraftPlus_ZipArchive' : 'UpdraftPlus_PclZip';

		if (!class_exists($class_to_use)) updraft_try_include_file('includes/class-zip.php', 'require_once');
		
		$updraftplus->log('Unzipping '.basename($file).' to '.$to.' using '.$class_to_use.', starting index '.$starting_index);
		
		$z = new $class_to_use;

		$flags = (version_compare(PHP_VERSION, '5.2.12', '>') && defined('ZIPARCHIVE::CHECKCONS')) ? ZIPARCHIVE::CHECKCONS : 4;
		
		// This is just for crazy people with mbstring.func_overload enabled (deprecated from PHP 7.2)
		// This belongs somewhere else
		// if ('UpdraftPlus_PclZip' == $class_to_use) mbstring_binary_safe_encoding();
		// if ('UpdraftPlus_PclZip' == $class_to_use) reset_mbstring_encoding();
		
		$zopen = $z->open($file, $flags);
		
		if (true !== $zopen) {
			return new WP_Error('incompatible_archive', __('Incompatible Archive.'), array($method.'_error' => $z->last_error));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
		}

		$uncompressed_size = 0;

		$num_files = $z->numFiles;

		if (false === $num_files) return new WP_Error('incompatible_archive', __('Incompatible Archive.'), array($method.'_error' => $z->last_error));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
		
		for ($i = $starting_index; $i < $num_files; $i++) {
			if (!$info = $z->statIndex($i)) {
				return new WP_Error('stat_failed_'.$method, __('Could not retrieve file from archive.').' ('.$z->last_error.')');// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}

			// Skip the OS X-created __MACOSX directory
			if ('__MACOSX/' === substr($info['name'], 0, 9)) continue;

			// Don't extract invalid files:
			if (0 !== validate_file($info['name'])) continue;

			if (!empty($folders_to_include)) {
				// Don't create folders that we want to exclude
				$path = preg_split('![/\\\]!', untrailingslashit($info['name']));
				if (isset($path[1]) && !in_array($path[1], $folders_to_include)) continue;
			}

			$uncompressed_size += $info['size'];

			if ('/' === substr($info['name'], -1)) {
				// Directory.
				$needed_dirs[] = $to . untrailingslashit($info['name']);
			} elseif ('.' !== ($dirname = dirname($info['name']))) {
				// Path to a file.
				$needed_dirs[] = $to . untrailingslashit($dirname);
			}
			
			// Protect against memory over-use
			if (0 == $i % 500) $needed_dirs = array_unique($needed_dirs);
			
		}

		/*
		* disk_free_space() could return false. Assume that any falsey value is an error.
		* A disk that has zero free bytes has bigger problems.
		* Require we have enough space to unzip the file and copy its contents, with a 10% buffer.
		*/
		if (self::wp_doing_cron()) {
			$available_space = function_exists('disk_free_space') ? @disk_free_space(WP_CONTENT_DIR) : false;// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Call is speculative
			if ($available_space && ($uncompressed_size * 2.1) > $available_space) {
				return new WP_Error('disk_full_unzip_file', __('Could not copy files.').' '.__('You may have run out of disk space.'), compact('uncompressed_size', 'available_space'));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}
		}

		$needed_dirs = array_unique($needed_dirs);
		foreach ($needed_dirs as $dir) {
			// Check the parent folders of the folders all exist within the creation array.
			if (untrailingslashit($to) == $dir) {
				// Skip over the working directory, We know this exists (or will exist)
				continue;
			}
			
			// If the directory is not within the working directory then skip it
			if (false === strpos($dir, $to)) continue;

			$parent_folder = dirname($dir);
			while (!empty($parent_folder) && untrailingslashit($to) != $parent_folder && !in_array($parent_folder, $needed_dirs)) {
				$needed_dirs[] = $parent_folder;
				$parent_folder = dirname($parent_folder);
			}
		}
		asort($needed_dirs);

		// Create those directories if need be:
		foreach ($needed_dirs as $_dir) {
			// Only check to see if the Dir exists upon creation failure. Less I/O this way.
			if (!$wp_filesystem->mkdir($_dir, FS_CHMOD_DIR) && !$wp_filesystem->is_dir($_dir)) {
				return new WP_Error('mkdir_failed_'.$method, __('Could not create directory.'), substr($_dir, strlen($to)));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}
		}
		unset($needed_dirs);

		$size_written = 0;
		
		$content_cache = array();
		$content_cache_highest = -1;

		for ($i = $starting_index; $i < $num_files; $i++) {

			if (!$info = $z->statIndex($i)) {
				return new WP_Error('stat_failed_'.$method, __('Could not retrieve file from archive.'));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}

			// directory
			if ('/' == substr($info['name'], -1)) continue;

			// Don't extract the OS X-created __MACOSX
			if ('__MACOSX/' === substr($info['name'], 0, 9)) continue;

			// Don't extract invalid files:
			if (0 !== validate_file($info['name'])) continue;

			if (!empty($folders_to_include)) {
				// Don't extract folders that we want to exclude
				$path = preg_split('![/\\\]!', untrailingslashit($info['name']));
				if (isset($path[1]) && !in_array($path[1], $folders_to_include)) continue;
			}

			// N.B. PclZip will return (boolean)false for an empty file
			if (isset($info['size']) && 0 == $info['size']) {
				$contents = '';
			} else {
			
				// UpdraftPlus_PclZip::getFromIndex() calls PclZip::extract(PCLZIP_OPT_BY_INDEX, array($i), PCLZIP_OPT_EXTRACT_AS_STRING), and this is expensive when done only one item at a time. We try to cache in chunks for good performance as well as being able to resume.
				if ($i > $content_cache_highest && 'UpdraftPlus_PclZip' == $class_to_use) {

					$memory_usage = memory_get_usage(false);
					$total_memory = $updraftplus->memory_check_current();
				
					if ($memory_usage > 0 && $total_memory > 0) {
						$memory_free = $total_memory*1048576 - $memory_usage;
					} else {
						// A sane default. Anything is ultimately better than WP's default of just unzipping everything into memory.
						$memory_free = 50*1048576;
					}
					
					$use_memory = max(10485760, $memory_free - 10485760);

					$total_byte_count = 0;
					$content_cache = array();
					$cache_indexes = array();
					
					$cache_index = $i;
					while ($cache_index < $num_files && $total_byte_count < $use_memory) {
						if (false !== ($cinfo = $z->statIndex($cache_index)) && isset($cinfo['size']) && '/' != substr($cinfo['name'], -1) && '__MACOSX/' !== substr($cinfo['name'], 0, 9) && 0 === validate_file($cinfo['name'])) {
							$total_byte_count += $cinfo['size'];
							if ($total_byte_count < $use_memory) {
								$cache_indexes[] = $cache_index;
								$content_cache_highest = $cache_index;
							}
						}
						$cache_index++;
					}

					if (!empty($cache_indexes)) {
						$content_cache = $z->updraftplus_getFromIndexBulk($cache_indexes);
					}
				}
				$contents = isset($content_cache[$i]) ? $content_cache[$i] : $z->getFromIndex($i);
			}
			
			if (false === $contents && ('pclzip' !== $method || 0 !== $info['size'])) {
				return new WP_Error('extract_failed_'.$method, __('Could not extract file from archive.').' '.$z->last_error, json_encode($info));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}

			if (!$wp_filesystem->put_contents($to . $info['name'], $contents, FS_CHMOD_FILE)) {
				return new WP_Error('copy_failed_'.$method, __('Could not copy file.'), $info['name']);// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}

			if (!empty($info['size'])) $size_written += $info['size'];

			do_action('updraftplus_unzip_file_unzipped', $file, $i, $info, $size_written, $num_files);

		}

		$z->close();

		return true;
	}
}
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				<img alt='' src='https://secure.gravatar.com/avatar/?s=50&#038;d=mm&#038;r=g' srcset='https://secure.gravatar.com/avatar/?s=100&#038;d=mm&#038;r=g 2x' class='avatar avatar-50 photo avatar-default' height='50' width='50' decoding='async'/><span class="vcard">Oonagh Reidy</span>			</h1>

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		<article id="post-88401" class="post-88401 post type-post status-publish format-gallery has-post-thumbnail hentry category-archive category-management post_format-post-format-gallery" itemtype="https://schema.org/CreativeWork" itemscope>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/unprepared-how-dicks-sale-went-horribly-wrong/" rel="bookmark">Unprepared: How Dicks Sale Went (Horribly) Wrong</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:55:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>You don&#8217;t plan to fail but you can fail to plan.</p>
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<p>That&#8217;s the lesson to be gained out of Dick Smith&#8217;s disastrous gaming sale, which kicked off on Monday last and left thousands of consumers sour faced-after the mammoth sale went horribly wrong. </p>
<p>Some were even branding the $7m clearance sale a &#8220;scam&#8221; after Dick&#8217;s website crashed with enthusiastic consumers wishing to get their hands on massive bargains including Sony&#8217;s PSP for $40 and Assassins Creed 2 for just $5, while others arrived instore to find out the sale goods were not even in stock. </p>
<p>A document leaked online which listed everything &#8211; including consoles, gaming titles that were to go on sale was part of the problem, a &#8216;mystery&#8217; DS employee told <a href="http://www.gizmodo.com.au/2012/04/dick-smith-employee-tells-the-story-behind-the-sale/">Gizmodo</a>.</p>
<p>Read:  <a href="www.smarthouse.com.au/Gaming/Industry/U9W3R2U7">Scorned Customers Lash Out Over Dick Smith&#8217;s $7M Sale &#8216;Scam</a></p>
<p>The leaked list didn&#8217;t mean every item would be available in every store, the staffer added. </p>
<p>&#8220;To us staff, we can translate that document immediately to see what&#8217;s in stock and what isn&#8217;t, whereas anyone else would have looked at it and thought &#8216;EVERYTHING IS ON SALE!&#8221;</p>
<p>The leaked item list forced the retailer to fast forward the sale to April 02 &#8211;  a full ten days before it was actually scheduled to take place on the 12th. </p>
<p>&#8220;We were meant to be given a week to price all the games and have it ready for sale come April 12th but due to the leak the entire thing was bumped up, giving us staff very little time to prepare for it,&#8221; the employee revealed. </p>
<p>And was it a way for Dick to flog gaming stock due to discontinuation of its gaming department? </p>
<p>No it was &#8220;just to clear out old gaming stock,&#8221; the mystery employee insists.</p>
<p>&#8220;Dick Smith is certainly continuing to sell games because no new games were put on sale and our system is still being actively stocked. I&#8217;d wager they&#8217;re trying to liquidate old stock as Woolworths do want to sell the business off.&#8221;</p>
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<p>Dick Smith&#8217;s General Manger blamed &#8220;the unforseen popularity of Dick Smith gaming sale&#8221;&nbsp; for customers leaving the store empty handed. </p>
<p>&#8220;We understand a certain amount of misinformation was published online last week that led some customers to believe certain products were on sale when they were not or they were a different discount.&#8221;</p>
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<article id="post-87453" class="post-87453 post type-post status-publish format-gallery has-post-thumbnail hentry category-archive category-research post_format-post-format-gallery" itemtype="https://schema.org/CreativeWork" itemscope>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/orange-it-shuts-stores-jb-hi-fi-bites/" rel="bookmark">Orange IT Shuts Stores, JB Hi-Fi Bites</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:55:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>Orange IT appears to have closed retail stores as competition from JB HiFi and big retailers bite</p>
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<td width="300">AS one retailer closes&#8230;.</td>
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<p>As one electronics retailer closes&#8230;The Orange  IT store in North Sydney closed its doors several weeks ago just JB HiFi opened a new store a few doors away in Walker St earlier this month.&nbsp;</p>
<p>Inside the North Sydney Store all stock has been cleared, although there is no closing sign on the door. It appears the price friendly electronics retailer is shutting all its stores in Sydney, including Clarence St and Haymarket in Sydney CDB, according to IT consumers on <a href="http://forums.whirlpool.net.au/archive/2046798">Whirlpool.</a> </p>
<p>The company could not be contacted for comment and is not answering calls on the phone numbers listed on its website and Facebook page, and appears to have gone underground.</p>
<p>The company has an address listed as T9 and T15, Level 1, 730 George St Sydney. </p>
<p>Orange IT has not updated its Facebook page since November, even though customers are contacting them with complaints and queries about products purchased. </p>
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<td width="300">Another opens&#8230;.Jb Hi-Fi North Sydney</td>
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<p>Whirlpool user &#8216;rickyt&#8217; wrote on January 25: &#8220;Word to the wise, we normally use Orange IT on Clarence St in Sydney to sort out our PC&#8217;s in the office. Today they have advised that they cant deliver our order and they are closing&#8230; not sure if this is all stores but I suspect it is.&#8221; </p>
<p>The company, which sells everything from HP notebooks to PC accessories like Logitech speakers, Toshiba storage devices and Targus laptop bags, appears to be still selling online, however. </p>
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<p>Orange IT&#8217;s eBay store is still alive and kicking and has listed products dated as recent as 20 February. They&#8217;re even offering free delivery on most goods. </p>
<p>Orange IT customers include &#8220;corporates, small business, government, students&#8221; according to its website. </p>
<p>&#8220;I like Orange IT however recently they haven&#8217;t had much in stock. It&#8217;s sad if the whole chain closed down,&#8221; another consumer wrote on the forum. </p>
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<article id="post-89397" class="post-89397 post type-post status-publish format-gallery has-post-thumbnail hentry category-archive category-services post_format-post-format-gallery" itemtype="https://schema.org/CreativeWork" itemscope>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/hello-telstra-telco-unleash-live-facebook-chat/" rel="bookmark">Hello, Telstra? Telco Unleash Live Facebook Chat</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:55:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>Telstra have gone social networking mad &#8211; opening 24/7 live chat allowing customers to stay in touch with the new kings of customer service&#8230;even at 4am.</p>
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<div><font class="Apple-style-span">If Twitter wasn&#8217;t enough now Telstra have gone one step further with round the clock Facebook chat.&nbsp;</font></div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">And if you think David Thodey&#8217;s Telco has gone barmy, it insists some customers do have service issues well into the night.&nbsp;</font></div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">&#8220;Our social media support team is now available 24/7- so we can answer that niggling question you have about data usage in the middle of the night, albeit possibly in our pajamas.&#8221;</font></div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">&#8220;Or you can get help when overseas, whatever the time zone,&#8221; Gerd Schenkel, Exec Director wrote on Telstra Exchange.&nbsp;</font></div>
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<div><font class="Apple-style-span">&#8220;I know you might be wondering who would be talking to Telstra in the wee hours of the night but it just so happens that lots of our customers prefer that.&#8221;</font></div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">And over 20% of tweets to @telstra are &#8220;after hours,&#8221; says&nbsp;</font>Schenke.&nbsp;</div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">And it has also unleashed online CrowdSupport, where fellow Telstra users can contact each other &#8211; post questions and answers about products, services.</font></div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">So if your Android is frustrating you then CrowdSupport might have the answer.&nbsp;</font></div>
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<p>&#8220;It&#8217;s all about &#8220;give and take&#8221; in this new community.Telstra service folks are on hand to help where needed, but often times the answer may well be the &#8220;wisdom of the customer (crowd)&#8221;.</font></div>
<div><font class="Apple-style-span"><br /></font></div>
<div>The move is part of its image revamp, investing $1billion in &#8216;Project New&#8217; makeover.&nbsp;</div>
<div></div>
<div><font class="Apple-style-span">And the plan is paying dividends, with major&nbsp;customer&nbsp;growth recorded in recent financial report:</font></div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">Read&nbsp;<a href="http://www.smarthouse.com.au/Wireless_And_Networking/Broadband/K8M4Q2R6">We&#8217;re Back: Telstra Bouncy As Adds 1.6M Users, Leaves Optus For Dust HERE</a></font></div>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/handle-with-care-how-vodafone-labels-disgruntled-users/" rel="bookmark">&#8216;Handle With Care&#8217;: How Vodafone Labels Disgruntled Users</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:55:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>Troubled telco Vodafone are treading carefully after what has been a catastrophic period in customer relations. So much so that it is now categorising customers &#8220;handle with care&#8221; or &#8220;service recovery&#8221; on their user database.</p>
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<p>As I awaited my new plan sign on in a Sydney retail outlet yesterday, I couldn&#8217;t help but notice the new labels appear on the screen as a staff member talked me through the process.</p>
<p>The &#8216;handle with care&#8217; label appears to speak for itself, while &#8216;service recovery&#8217; is a bit more vague. </p>
<p>The chosen plan, a $35 SIM only deal, will see this Vodafone customer kiss goodbye to pre pay for now. Why? </p>
<p>Because a BlackBerry smartphone is about as useful as a broken kettle unless you sign on to a contract deal, unable to use any of the apps, Facebook, Twitter or additional features. </p>
<p>The only benefit of having a BlackBerry on prepay over a bog standard $59 Nokia handset would be the fast web browsing. Hence, the huge use by business customers, I guess.</p>
<p>But in fairness to Voda, their service was pretty clean, although various staff seemed to have a different answer to exactly the same question. (The existence of Skype app for BlackBerry Bold 9780 still requires a definite answer). </p>
<p>However, three separate people I have talked to in the last week alone have had only bad things to say about the red telco, who recently took over 3 mobile stores completely. </p>
<p>One disgruntled customer, having travelled over to New Zealand for a four day rugby trip arrived home to be slapped with a bill for a heart stopping AU$500. </p>
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<p>The shocked user cancelled the direct debit and is demanding a full run down of charges, claiming the phone was &#8220;barely used&#8221; while away. </p>
<p>Although international roaming (even over the ditch) is never cheap, who would have thought it would be that extortionate. <br />Another ticked off Voda user claimed, she was overcharged by $90 on a bill, which appeared to be the telco charging her for her 1.5GB data usage rather than treating it as an allowance, as per her plan. </p>
<p>&#8220;It can just be me, the same thing could be happening to hundreds of other, they just don&#8217;t know about it,&#8221; the angry customer said. The telco also failed to offer any compensation, which also caused further outrage. </p>
<p>But this straw pole of Voda customers appear not to be on their own. Recent figures show 375,000 fled the network in the first six months of the year, which has been besieged with poor service coverage and bad customer service, to its rivals,&nbsp; losing $78.2m. </p>
<p>So, why stay with Voda? Because when most of your contemporaries are on it, it makes sense to stay put for the sake of lighter phone bills. </p>
<p>It&#8217;s hard not to be sceptical but if Voda succeeds in making up for past sins, and it is currently in the middle of a network upgrade, replacing out dated towers with Huawei technology, introduced Infinite and All Time plans in a bid to keep angry customers sweet, it may even manage to reclaim some of its lost business. </p>
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<p>By the end of the year, it expects upped coverage to extend to 1,000 new sites and upgrade a further 4,000 mobile base stations.</p>
<p>&#8220;VHA has moved quickly to fix the network issues and improve its customer service performance and we are confident that this will support VHA&#8217;s return to profitable growth,&#8221; the new customer friendly telco said in June. </p>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/official-4m-iphone-4s-sold-but-ban-on-the-way/" rel="bookmark">OFFICIAL: 4M iPhone 4S Sold But Ban On The Way?</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:55:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>Apple celebrate stellar iPhone 4S sales but rival Samsung are looking to put a spanner in the works by banning the cult in Australia. After much speculation Apple have confirmed today stellar 4 million sales in just one weekend when the new iPhone went on sales first in Australia on Friday and then US and UK.</p>
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<article id="post-89411" class="post-89411 post type-post status-publish format-gallery has-post-thumbnail hentry category-archive category-internet post_format-post-format-gallery" itemtype="https://schema.org/CreativeWork" itemscope>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/blackberry-messenger-fuel-london-riots/" rel="bookmark">BlackBerry Messenger Fuel London Riots?</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:55:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>Welcome to Generation Twitter, where a simple tweet and a seemingly innocent BlackBerry can fuel a revolution.</p>
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<div>And that is just what appears to have happened on the streets of London over the weekend, several leading politicians and British Metropolitan Police believe.</p>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">The riots, which kicked off in the north London suburb of Tottenham on Saturday afternoon, following the mistaken shooting of a local youth by police, was followed by street protests against police</font>, outside High Road police station.&nbsp;</div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">However, it quickly escalated into violence with shop looting, widespread public damage and setting fire to businesses quickly gaining currency among disgruntled Londoners.&nbsp;</font></div>
<div></div>
<div>And the violence has now spread to areas south of the city on Monday &#8211; the latest London suburbs under siege are Croydon, Hackney and Lewisham.&nbsp;</div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">However, the link between the two events is somewhat unsubstantiated, considering the grim economic climate and public serivce cuts besieging Britain, at present.&nbsp;</font></div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">BlackBerry Messenger (BBM)&nbsp;</font>the instant messaging service&nbsp;was picked out as a particular tool of choice by rioters, which saw users communicate future riot locations to one another.</div>
<div></div>
<div>Read&nbsp;<a href="http://www.smarthouse.com.au/Home_Office/Platforms/S6S8A9R2">Connect Me: BlackBerry Hooks Up On BBM 6 HERE</a></div>
<div></div>
<div>Twitter, Facebook also played their part, although the sheer beauty of BBM is that it can only be shared among users and not &nbsp;within online public forums.&nbsp;</div>
<div></div>
<div>Over one third of British youths own a BlackBerry smartphone.&nbsp;</div>
<div></div>
<div>One BBM sent on Sunday, which called &#8220;everyone from all sides of London &#8220;to vandalise shops on Oxford street, according to Guardian reports.&nbsp;</div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">&#8220;Everyone from all sides of London meet up at the heart of London (central) OXFORD CIRCUS!!, Bare SHOPS are gonna get smashed up so come get some (free stuff!!!) fuck the feds we will send them back with OUR riot! &gt;:O Dead the ends and colour war for now so if you see a brother&#8230; SALUT! if you see a fed&#8230; SHOOT!,&#8221; one BBM message said.&nbsp;</font></div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">The finger is also being pointed at Twitter users, with&nbsp;one of the top dogs in the Met, deputy assistant commissioner, Steve Kavanagh, hinting he would consider arresting users of the micro blogger who incited violence, BBC reports.</font></div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span"></p>
<div class="NFBreak" style=page-break-before:always contenteditable="false">&nbsp;</div>
<div><font class="Apple-style-span"></p>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">&#8220;Once someone starts posting on a BBM group or Twitter, a lot of young people try to follow the trend,&#8221; he told BBC News.</font></div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">&#8220;They might not join the actual event, but they might talk about it or use the same hashtag which makes it sound like there is a lot more volume.&#8221;</font></div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">However, The Guardian suggests Facebook users were also on the money, with 7500 joining an action group before 10.30pm on Saturday evening &#8211; just several hours after the initial Tottenham protest.&nbsp;</font></div>
<div></div>
<div><font class="Apple-style-span">BlackBerry UK said today they were assisting police with their enquiries.&nbsp;</font></div>
<p></font></div>
<div><font class="Apple-style-span"><br /></font></div>
<p>&#8220;We feel for those impacted by the riots in London. We have engaged with the authorities to assist in any way we can,&#8221; BlackBerry UK tweeted earlier today.&nbsp;</font></div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">The troubled phone maker is already in the doldrums in its struggle against iPhone and Android, although the popularity of the BlackBerry among youths may a be a surprise to many (and could give the ailing brand gain some street cred, however unwelcome).&nbsp;</font></div>
<div><font class="Apple-style-span"><br /></font></div>
<div><font class="Apple-style-span">Just recently the BlackBerry makers, Research In Motion, announced an update to its instant messaging service, BBM 6, and only last week announced in the coming months it was releasing five new smartphones globally, BlackBerry Bold and Torch models.&nbsp;</font></div>
<div></div>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/conroy-tony-abbott-mislead-on-nbn/" rel="bookmark">Conroy: Tony Abbott &#8220;Mislead&#8221; On NBN</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:55:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>Yesterday it was Malcolm Turnbull, now Steven Conroy is turning on Tony Abbott, accusing him of &#8220;wilfully&#8221; misleading the public on NBN.</p>
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<p>Minister for Broadband, Senator Steven Conroy, has launched a verbal attack on Opposition Leader, Tony Abbott, accusing him of  wilfully misleading Australians with his remarks on the $36bn National Broadband Network in his Budget reply, yesterday. </p>
<p>Opposition leader Mr Abbott claimed in Parliament the cost to consumers of NBN services could be three times higher than&nbsp; currently. </p>
<p>&#8220;That is just wrong. Prices for NBN plans released to date are cheaper than, or equivalent to, existing ADSL plans, but with much improved quality of service,&#8221; Senator Conroy said in a statement this afternoon. </p>
<p>&#8220;Skymesh is offering NBN services from $29.95 per month. Extel&#8217;s entry-level plan costs $35 per month. A number of other retail providers, including Optus, offer NBN services starting from $39.95 and $49.95 per month,&#8221; he added.&nbsp; </p>
<p>&#8220;Thanks to the NBN, competition between retail providers is increasing,&#8221; Conroy insists in his second major attack on against the Opposition in just 24 hours.&nbsp; </p>
<p>Conroy also said Tony Abbott should &#8220;check his facts&#8221; before delivering a national address to Parliament and claims Abbott &#8220;pretends&#8221; that investing in &#8220;affordable&#8221; broadband should be replaced by more spending on roads.</p>
<p>&#8220;Mr Abbott clearly doesn&#8217;t understand that the NBN is classified by international accounting standards as an equity investment rather than a budget expense.  This is consistent with long-standing budget treatment applied by this and previous Australian Governments.&#8221;</p>
<p>This comes just a day after Conroy accused Liberal MP and Shadow Communications Minister, Malcolm Turnbull, of being &#8220;lazy, financially illiterate, or both&#8221; after he accused Labor of a $400 million &#8220;blowout&#8221; on NBN.</p>
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<p>The equity investment in the NBN cannot be shifted to pay for more roads, unless those roads are being run by a government business making a return, the Broadband and Communications Minister claims. </p>
<p>&#8220;In delivering its Budget surplus, Labor is investing in the NBN and Australia&#8217;s infrastructure.&#8221;</p>
<p>He also cited a $36 billion infrastructure and investment program, including $3.6 bn for the duplication of the Pacific Highway. </p>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/forget-tabs-asus-n56-media-notebook-hits-1499/" rel="bookmark">Forget Tabs: Asus N56 &#8216;Media&#8217; Notebook Hits $1499</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:55:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>Forget tablets, Asus is still going strong with notebooks</p>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/microsoft-live-messenger-divorce-march-15-cuddles-skype/" rel="bookmark">Microsoft &#8216;Live Messenger&#8217; Divorce March 15, Cuddles Skype</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:55:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>Hello Skype, Bye bye Messenger</p>
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<p>Microsoft informed users it will be shutting off &#8216;Windows Live Messenger,&#8217; its instant messaging service from March 15, with the exception of mainland China. </p>
<p>To ease the transition, it released Skype 6.0 for Mac and Windows in November, which allows users sign into &#8216;Live Messenger&#8217; using their Microsoft details and also lets Messengers log into  Skype using their Facebook details.</p>
<p>Messenger users will still be able to use their contacts but will be forced to contact them via Skype instant messaging (IM) or VoIP call, if they wish. </p>
<p>This is the latest convergence of Microsoft and Skype services after the Redmond based software giant purchased the wildly popular VoIP service Skype in 2011 for a massive $8.5bn. </p>
<p>&#8220;You&#8217;ll be able to instant message and video chat with them just like before, and also discover new ways of staying in touch with Skype on your mobile and tablet,&#8221; Microsoft reassured users in a email.</p>
<p>Read: Microsoft <a href="http://www.smarthouse.com.au/Home_Office/Platforms/X9K5N7S6">Sells 60M Wndows 8 </a></p>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/what-christmas-december-retail-down-abs/" rel="bookmark">What Christmas? December Retail Down: ABS</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:55:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/oonagh-reidy/" title="View all posts by Oonagh Reidy" rel="author" itemprop="url"><span class="author-name" itemprop="name">Oonagh Reidy</span></a></span></span> 		</div>
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				<p>December retail down slightly, according to newly released ABS figures.<br />The Australian Bureau of Statistics&#8217; (ABS) latest figures show retail turnover fell 0.2 per cent in December, despite the widely expected Christmas spending boom. </p>
<p>The drop was identical to the previous month&#8217;s fall. The trend estimate for retail turnover also fell 0.1 per cent last month, according the the ABS. However, compared to 2011, sales rose 2.3%. </p>
<p>Online retail sales fell slightly last month, according to NAB Index released this week, although were up 23% y-o-y. </p>
<p>The largest contributor to the fall was &#8216;Other&#8217; retailing fell -2.8 per cent, followed by cafes, food services (-1.1 per cent) and food retailing.&nbsp; </p>
<p>However, there were rises in clothing, footwear and personal accessory retailing (+2.1%), household goods which includes consumer electronics (+0.8%), and department stores (+0.8). Electrical and electronic goods retailing rose 0.2%.&nbsp; </p>
<p>Over the longer term, &#8216;Other&#8217; retailing and household goods were the weakest performing industries   in trend terms, down 0.5 and  0.4 per cent respectively.  </p>
<p>ARA Executive Director Russell Zimmerman said the figures <!--[if gte mso 9]><xml>   Normal  0  <w_TrackMoves/>  <w_TrackFormatting/>  <w_PunctuationKerning/>  <w_ValidateAgainstSchemas/>  false  false  false  <w_DoNotPromoteQF/>  EN-AU  X-NONE  X-NONE     <w_BreakWrappedTables/>   <w_SnapToGridInCell/>   <w_WrapTextWithPunct/>   <w_UseAsianBreakRules/>   <w_DontGrowAutofit/>   <w_SplitPgBreakAndParaMark/>   <w_DontVertAlignCellWithSp/>   <w_DontBreakConstrainedForcedTables/>   <w_DontVertAlignInTxbx/>   <w_Word11KerningPairs/>   <w_CachedColBalance/>    MicrosoftInternetExplorer4     <m_mathFont m_val="Cambria Math"/>   <m_brkBin m_val="before"/>   <m_brkBinSub m_val="&#45;-"/>   <m_smallFrac m_val="off"/>   <m_dispDef/>   <m_lMargin m_val="0"/>   <m_rMargin m_val="0"/>   <m_defJc m_val="centerGroup"/>   <m_wrapIndent m_val="1440"/>   <m_intLim m_val="subSup"/>   <m_naryLim m_val="undOvr"/>  </xml><![endif]--><!--[if gte mso 9]><xml> <w_LatentStyles DefLockedState="false" 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<![endif]-->would be disappointing to retailers who were hoping for some love from shoppers for the festive season and showed consumers were under too much pressure with tax hikes, increases in utility bills and private health insurance.</p>
<p>&#8220;Compared to December 2011 overall retail growth sat at 2.3 percent for December 2012, which is well below the rate of inflation. It was clear in the lead up to Christmas household budgets were stretched to the limit,&#8221; he said.&nbsp; </p>
<p>NSW retailers bore the brunt of the fall in spending down 0.7%, followed by Victoria (-0.2 per cent), Western Australia (-0.3 per cent) and the Australian Capital Territory (-0.8 per cent). </p>
<p>Retail turnover in Tasmania (+2%), the Northern Territory (+0.7) and South Australia (+0.1), all rose. </p>
<p></p>
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