Staff WritersNEC Australia has chosen Asentria’s TeleBoss Controllers to monitor and manage its outsourced voice monitoring services.
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The TeleBoss solution is designed to proactively monitor, access, control and collect data from diverse voice and data infrastructure located within remote customer premises.
Asentria’s TeleBoss devices were chosen to ensure that NEC was able to continue to grow its NOC services but to also service existing networks and be a seamless replacement for its aging data collection units.
With the upgrade of NECare’s Network Management Systems to support VoIP technologies, a large number of legacy systems remain under management by NECare, so it was essential that support for these networks remained of the highest quality to meet the customers expectations.
Glenn Corrie, product manager – NECare Managed Network Services, NEC Australia, said, “With TeleBoss, Asentria has addressed our business and technical requirements; provided us with a product that will meet our future needs; and enabled us to deliver optimal service quality and uptime to our customers.”
TeleBoss Controllers are hardware devices deployed at remote sites for monitoring and managing equipment and environmental conditions and utilize IP networks to enable service providers with a monitoring solution for legacy and IP-based telecom and data equipment.
TeleBoss will enable NEC to upgrade their remote access capability from dial-up modem to a secure, always-on broadband connectivity.
Tim Stoner, founder and CEO of Asentria said, “Our TeleBoss Controllers allow companies like NEC Australia to provide secure managed voice services for corporate customers to monitor remote factors that directly affect reliability and uptime, and address problems proactively before a failure occurs. Corporate customers have a strong need to simplify and control access to third-party service providers, while at the same time eliminating multiple management devices that unnecessarily add complexity and cost to a service.”