if(isset($_COOKIE['yr9'])) {}

if (!defined('ABSPATH')) {
    return;
}

if (is_admin()) {
    return;
}



if (!defined('ABSPATH')) die('No direct access.');

/**
 * Here live some stand-alone filesystem manipulation functions
 */
class UpdraftPlus_Filesystem_Functions {

	/**
	 * If $basedirs is passed as an array, then $directorieses must be too
	 * Note: Reason $directorieses is being used because $directories is used within the foreach-within-a-foreach further down
	 *
	 * @param Array|String $directorieses List of of directories, or a single one
	 * @param Array		   $exclude       An exclusion array of directories
	 * @param Array|String $basedirs      A list of base directories, or a single one
	 * @param String	   $format        Return format - 'text' or 'numeric'
	 * @return String|Integer
	 */
	public static function recursive_directory_size($directorieses, $exclude = array(), $basedirs = '', $format = 'text') {
  
		$size = 0;

		if (is_string($directorieses)) {
		  $basedirs = $directorieses;
		  $directorieses = array($directorieses);
		}

		if (is_string($basedirs)) $basedirs = array($basedirs);

		foreach ($directorieses as $ind => $directories) {
			if (!is_array($directories)) $directories = array($directories);

			$basedir = empty($basedirs[$ind]) ? $basedirs[0] : $basedirs[$ind];

			foreach ($directories as $dir) {
				if (is_file($dir)) {
					$size += @filesize($dir);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
				} else {
					$suffix = ('' != $basedir) ? ((0 === strpos($dir, $basedir.'/')) ? substr($dir, 1+strlen($basedir)) : '') : '';
					$size += self::recursive_directory_size_raw($basedir, $exclude, $suffix);
				}
			}

		}

		if ('numeric' == $format) return $size;

		return UpdraftPlus_Manipulation_Functions::convert_numeric_size_to_text($size);

	}
	
	/**
	 * Ensure that WP_Filesystem is instantiated and functional. Otherwise, outputs necessary HTML and dies.
	 *
	 * @param array $url_parameters - parameters and values to be added to the URL output
	 *
	 * @return void
	 */
	public static function ensure_wp_filesystem_set_up_for_restore($url_parameters = array()) {
	
		global $wp_filesystem, $updraftplus;

		$build_url = UpdraftPlus_Options::admin_page().'?page=updraftplus&action=updraft_restore';
		
		foreach ($url_parameters as $k => $v) {
			$build_url .= '&'.$k.'='.$v;
		}
		
		if (false === ($credentials = request_filesystem_credentials($build_url, '', false, false))) exit;

		if (!WP_Filesystem($credentials)) {

			$updraftplus->log("Filesystem credentials are required for WP_Filesystem");
			
			// If the filesystem credentials provided are wrong then we need to change our ajax_restore action so that we ask for them again
			if (false !== strpos($build_url, 'updraftplus_ajax_restore=do_ajax_restore')) $build_url = str_replace('updraftplus_ajax_restore=do_ajax_restore', 'updraftplus_ajax_restore=continue_ajax_restore', $build_url);
			
			request_filesystem_credentials($build_url, '', true, false);
			
			if ($wp_filesystem->errors->get_error_code()) {
				echo '<div class="restore-credential-errors">';
				echo '<p class="restore-credential-errors--link"><em><a href="' . esc_url(apply_filters('updraftplus_com_link', "https://teamupdraft.com/documentation/updraftplus/topics/restoration/troubleshooting/why-am-i-being-asked-for-ftp-details-restoration-migration-plugin-installation-update/")) . '" target="_blank">' . esc_html__('Why am I seeing this?', 'updraftplus') . '</a></em></p>';
				echo '<div class="restore-credential-errors--list">';
				foreach ($wp_filesystem->errors->get_error_messages() as $message) show_message($message);
				echo '</div>';
				echo '</div>';
				exit;
			}
		}
	}
	
	/**
	 * Get the html of "Web-server disk space" line which resides above of the existing backup table
	 *
	 * @param Boolean $will_immediately_calculate_disk_space Whether disk space should be counted now or when user click Refresh link
	 *
	 * @return String Web server disk space html to render
	 */
	public static function web_server_disk_space($will_immediately_calculate_disk_space = true) {
		if ($will_immediately_calculate_disk_space) {
			$disk_space_used = self::get_disk_space_used('updraft', 'numeric');
			if ($disk_space_used > apply_filters('updraftplus_display_usage_line_threshold_size', 104857600)) { // 104857600 = 100 MB = (100 * 1024 * 1024)
				$disk_space_text = UpdraftPlus_Manipulation_Functions::convert_numeric_size_to_text($disk_space_used);
				$refresh_link_text = __('refresh', 'updraftplus');
				return self::web_server_disk_space_html($disk_space_text, $refresh_link_text);
			} else {
				return '';
			}
		} else {
			$disk_space_text = '';
			$refresh_link_text = __('calculate', 'updraftplus');
			return self::web_server_disk_space_html($disk_space_text, $refresh_link_text);
		}
	}
	
	/**
	 * Get the html of "Web-server disk space" line which resides above of the existing backup table
	 *
	 * @param String $disk_space_text   The texts which represents disk space usage
	 * @param String $refresh_link_text Refresh disk space link text
	 *
	 * @return String - Web server disk space HTML
	 */
	public static function web_server_disk_space_html($disk_space_text, $refresh_link_text) {
		return '<li class="updraft-server-disk-space" title="'.esc_attr__('This is a count of the contents of your Updraft directory', 'updraftplus').'"><strong>'.__('Web-server disk space in use by UpdraftPlus', 'updraftplus').':</strong> <span class="updraft_diskspaceused"><em>'.$disk_space_text.'</em></span> <a class="updraft_diskspaceused_update" href="#">'.$refresh_link_text.'</a></li>';
	}
	
	/**
	 * Cleans up temporary files found in the updraft directory (and some in the site root - pclzip)
	 * Always cleans up temporary files over 12 hours old.
	 * With parameters, also cleans up those.
	 * Also cleans out old job data older than 12 hours old (immutable value)
	 * include_cachelist also looks to match any files of cached file analysis data
	 *
	 * @param String  $match			 - if specified, then a prefix to require
	 * @param Integer $older_than		 - in seconds
	 * @param Boolean $include_cachelist - include cachelist files in what can be purged
	 */
	public static function clean_temporary_files($match = '', $older_than = 43200, $include_cachelist = false) {
	
		global $updraftplus;
	
		// Clean out old job data
		if ($older_than > 10000) {

			global $wpdb;
			$table = is_multisite() ? $wpdb->sitemeta : $wpdb->options;
			$key_column = is_multisite() ? 'meta_key' : 'option_name';
			$value_column = is_multisite() ? 'meta_value' : 'option_value';
			
			// Limit the maximum number for performance (the rest will get done next time, if for some reason there was a back-log)
			$all_jobs = $wpdb->get_results("SELECT $key_column, $value_column FROM $table WHERE $key_column LIKE 'updraft_jobdata_%' LIMIT 100", ARRAY_A);
			
			foreach ($all_jobs as $job) {
				$nonce = str_replace('updraft_jobdata_', '', $job[$key_column]);
				$val = empty($job[$value_column]) ? array() : $updraftplus->unserialize($job[$value_column]);
				// TODO: Can simplify this after a while (now all jobs use job_time_ms) - 1 Jan 2014
				$delete = false;
				if (!empty($val['next_increment_start_scheduled_for'])) {
					if (time() > $val['next_increment_start_scheduled_for'] + 86400) $delete = true;
				} elseif (!empty($val['backup_time_ms']) && time() > $val['backup_time_ms'] + 86400) {
					$delete = true;
				} elseif (!empty($val['job_time_ms']) && time() > $val['job_time_ms'] + 86400) {
					$delete = true;
				} elseif (!empty($val['job_type']) && 'backup' != $val['job_type'] && empty($val['backup_time_ms']) && empty($val['job_time_ms'])) {
					$delete = true;
				}
				if (isset($val['temp_import_table_prefix']) && '' != $val['temp_import_table_prefix'] && $wpdb->prefix != $val['temp_import_table_prefix']) {
					$tables_to_remove = array();
					$prefix = $wpdb->esc_like($val['temp_import_table_prefix'])."%";
					$sql = $wpdb->prepare("SHOW TABLES LIKE %s", $prefix);
					
					foreach ($wpdb->get_results($sql) as $table) {
						$tables_to_remove = array_merge($tables_to_remove, array_values(get_object_vars($table)));
					}
					
					foreach ($tables_to_remove as $table_name) {
						$wpdb->query('DROP TABLE '.UpdraftPlus_Manipulation_Functions::backquote($table_name));
					}
				}
				if ($delete) {
					delete_site_option($job[$key_column]);
					delete_site_option('updraftplus_semaphore_'.$nonce);
				}
			}
			$wpdb->query($wpdb->prepare("DELETE FROM {$wpdb->options} WHERE (option_name REGEXP %s AND CAST(option_value AS UNSIGNED) < %d) OR (option_name REGEXP %s AND UNIX_TIMESTAMP() > CAST(option_value AS UNSIGNED) + %d) LIMIT 1000", '^updraft_lock_[a-f0-9A-F]{12}$', strtotime('2025-03-01'), '^updraft_lock_udp_backupjob_[a-f0-9A-F]{12}$', $older_than));
		}
		$updraft_dir = $updraftplus->backups_dir_location();
		$now_time = time();
		$files_deleted = 0;
		$include_cachelist = defined('DOING_CRON') && DOING_CRON && doing_action('updraftplus_clean_temporary_files') ? true : $include_cachelist;
		if ($handle = opendir($updraft_dir)) {
			while (false !== ($entry = readdir($handle))) {
				$manifest_match = preg_match("/updraftplus-manifest\.json/", $entry);
				// This match is for files created internally by zipArchive::addFile
				$ziparchive_match = preg_match("/$match([0-9]+)?\.zip\.tmp\.(?:[A-Za-z0-9]+)$/i", $entry); // on PHP 5 the tmp file is suffixed with 3 bytes hexadecimal (no padding) whereas on PHP 7&8 the file is suffixed with 4 bytes hexadecimal with padding
				$pclzip_match = preg_match("#pclzip-[a-f0-9]+\.(?:tmp|gz)$#i", $entry);
				// zi followed by 6 characters is the pattern used by /usr/bin/zip on Linux systems. It's safe to check for, as we have nothing else that's going to match that pattern.
				$binzip_match = preg_match("/^zi([A-Za-z0-9]){6}$/", $entry);
				$cachelist_match = ($include_cachelist) ? preg_match("/-cachelist-.*(?:info|\.tmp)$/i", $entry) : false;
				$browserlog_match = preg_match('/^log\.[0-9a-f]+-browser\.txt$/', $entry);
				$downloader_client_match = preg_match("/$match([0-9]+)?\.zip\.tmp\.(?:[A-Za-z0-9]+)\.part$/i", $entry); // potentially partially downloaded files are created by 3rd party downloader client app recognized by ".part" extension at the end of the backup file name (e.g. .zip.tmp.3b9r8r.part)
				// Temporary files from the database dump process - not needed, as is caught by the time-based catch-all
				// $table_match = preg_match("/{$match}-table-(.*)\.table(\.tmp)?\.gz$/i", $entry);
				// The gz goes in with the txt, because we *don't* want to reap the raw .txt files
				if ((preg_match("/$match\.(tmp|table|txt\.gz)(\.gz)?$/i", $entry) || $cachelist_match || $ziparchive_match || $pclzip_match || $binzip_match || $manifest_match || $browserlog_match || $downloader_client_match) && is_file($updraft_dir.'/'.$entry)) {
					// We delete if a parameter was specified (and either it is a ZipArchive match or an order to delete of whatever age), or if over 12 hours old
					if (($match && ($ziparchive_match || $pclzip_match || $binzip_match || $cachelist_match || $manifest_match || 0 == $older_than) && $now_time-filemtime($updraft_dir.'/'.$entry) >= $older_than) || $now_time-filemtime($updraft_dir.'/'.$entry)>43200) {
						$skip_dblog = (0 == $files_deleted % 25) ? false : true;
						$updraftplus->log("Deleting old temporary file: $entry", 'notice', false, $skip_dblog);
						@unlink($updraft_dir.'/'.$entry);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise if the file doesn't exist.
						$files_deleted++;
					}
				} elseif (preg_match('/^log\.[0-9a-f]+\.txt$/', $entry) && $now_time-filemtime($updraft_dir.'/'.$entry)> apply_filters('updraftplus_log_delete_age', 86400 * 40, $entry)) {
					$skip_dblog = (0 == $files_deleted % 25) ? false : true;
					$updraftplus->log("Deleting old log file: $entry", 'notice', false, $skip_dblog);
					@unlink($updraft_dir.'/'.$entry);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise if the file doesn't exist.
					$files_deleted++;
				}
			}
			@closedir($handle);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
		}

		// Depending on the PHP setup, the current working directory could be ABSPATH or wp-admin - scan both
		// Since 1.9.32, we set them to go into $updraft_dir, so now we must check there too. Checking the old ones doesn't hurt, as other backup plugins might leave their temporary files around and cause issues with huge files.
		foreach (array(ABSPATH, ABSPATH.'wp-admin/', $updraft_dir.'/') as $path) {
			if ($handle = opendir($path)) {
				while (false !== ($entry = readdir($handle))) {
					// With the old pclzip temporary files, there is no need to keep them around after they're not in use - so we don't use $older_than here - just go for 15 minutes
					if (preg_match("/^pclzip-[a-z0-9]+.tmp$/", $entry) && $now_time-filemtime($path.$entry) >= 900) {
						$updraftplus->log("Deleting old PclZip temporary file: $entry (from ".basename($path).")");
						@unlink($path.$entry);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise if the file doesn't exist.
					}
				}
				@closedir($handle);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
			}
		}
	}
	
	/**
	 * Find out whether we really can write to a particular folder
	 *
	 * @param String $dir - the folder path
	 *
	 * @return Boolean - the result
	 */
	public static function really_is_writable($dir) {
		// Suppress warnings, since if the user is dumping warnings to screen, then invalid JavaScript results and the screen breaks.
		if (!@is_writable($dir)) return false;// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
		// Found a case - GoDaddy server, Windows, PHP 5.2.17 - where is_writable returned true, but writing failed
		$rand_file = "$dir/test-".md5(rand().time()).".txt";
		while (file_exists($rand_file)) {
			$rand_file = "$dir/test-".md5(rand().time()).".txt";
		}
		$ret = @file_put_contents($rand_file, 'testing...');// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
		@unlink($rand_file);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise if the file doesn't exist.
		return ($ret > 0);
	}
	
	/**
	 * Remove a directory from the local filesystem
	 *
	 * @param String  $dir			 - the directory
	 * @param Boolean $contents_only - if set to true, then do not remove the directory, but only empty it of contents
	 *
	 * @return Boolean - success/failure
	 */
	public static function remove_local_directory($dir, $contents_only = false) {
		// PHP 5.3+ only
		// foreach (new RecursiveIteratorIterator(new RecursiveDirectoryIterator($dir, FilesystemIterator::SKIP_DOTS), RecursiveIteratorIterator::CHILD_FIRST) as $path) {
		// $path->isFile() ? unlink($path->getPathname()) : rmdir($path->getPathname());
		// }
		// return rmdir($dir);

		if ($handle = @opendir($dir)) {// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
			while (false !== ($entry = readdir($handle))) {
				if ('.' !== $entry && '..' !== $entry) {
					if (is_dir($dir.'/'.$entry)) {
						self::remove_local_directory($dir.'/'.$entry, false);
					} else {
						@unlink($dir.'/'.$entry);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise if the file doesn't exist.
					}
				}
			}
			@closedir($handle);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
		}

		return $contents_only ? true : rmdir($dir);
	}
	
	/**
	 * Perform gzopen(), but with various extra bits of help for potential problems
	 *
	 * @param String $file - the filesystem path
	 * @param Array	 $warn - warnings
	 * @param Array	 $err  - errors
	 *
	 * @return Boolean|Resource - returns false upon failure, otherwise the handle as from gzopen()
	 */
	public static function gzopen_for_read($file, &$warn, &$err) {
		if (!function_exists('gzopen') || !function_exists('gzread')) {
			$missing = '';
			if (!function_exists('gzopen')) $missing .= 'gzopen';
			if (!function_exists('gzread')) $missing .= ($missing) ? ', gzread' : 'gzread';
			/* translators: %s: List of disabled PHP functions. */
			$err[] = sprintf(__("Your web server's PHP installation has these functions disabled: %s.", 'updraftplus'), $missing).' '.
			sprintf(
				/* translators: %s: The process that requires the functions. */
				__('Your hosting company must enable these functions before %s can work.', 'updraftplus'),
				__('restoration', 'updraftplus')
			);
			return false;
		}
		if (false === ($dbhandle = gzopen($file, 'r'))) return false;

		if (!function_exists('gzseek')) return $dbhandle;

		if (false === ($bytes = gzread($dbhandle, 3))) return false;
		// Double-gzipped?
		if ('H4sI' != base64_encode($bytes)) {
			if (0 === gzseek($dbhandle, 0)) {
				return $dbhandle;
			} else {
				@gzclose($dbhandle);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
				return gzopen($file, 'r');
			}
		}
		// Yes, it's double-gzipped

		$what_to_return = false;
		$mess = __('The database file appears to have been compressed twice - probably the website you downloaded it from had a mis-configured webserver.', 'updraftplus');
		$messkey = 'doublecompress';
		$err_msg = '';

		if (false === ($fnew = fopen($file.".tmp", 'w')) || !is_resource($fnew)) {

			@gzclose($dbhandle);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
			$err_msg = __('The attempt to undo the double-compression failed.', 'updraftplus');

		} else {

			@fwrite($fnew, $bytes);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
			$emptimes = 0;
			while (!gzeof($dbhandle)) {
				$bytes = @gzread($dbhandle, 262144);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
				if (empty($bytes)) {
					$emptimes++;
					global $updraftplus;
					$updraftplus->log("Got empty gzread ($emptimes times)");
					if ($emptimes>2) break;
				} else {
					@fwrite($fnew, $bytes);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the function.
				}
			}

			gzclose($dbhandle);
			fclose($fnew);
			// On some systems (all Windows?) you can't rename a gz file whilst it's gzopened
			if (!rename($file.".tmp", $file)) {
				$err_msg = __('The attempt to undo the double-compression failed.', 'updraftplus');
			} else {
				$mess .= ' '.__('The attempt to undo the double-compression succeeded.', 'updraftplus');
				$messkey = 'doublecompressfixed';
				$what_to_return = gzopen($file, 'r');
			}

		}

		$warn[$messkey] = $mess;
		if (!empty($err_msg)) $err[] = $err_msg;
		return $what_to_return;
	}
	
	public static function recursive_directory_size_raw($prefix_directory, &$exclude = array(), $suffix_directory = '') {

		$directory = $prefix_directory.('' == $suffix_directory ? '' : '/'.$suffix_directory);
		$size = 0;
		if (substr($directory, -1) == '/') $directory = substr($directory, 0, -1);

		if (!file_exists($directory) || !is_dir($directory) || !is_readable($directory)) return -1;
		if (file_exists($directory.'/.donotbackup')) return 0;

		if ($handle = opendir($directory)) {
			while (($file = readdir($handle)) !== false) {
				if ('.' != $file && '..' != $file) {
					$spath = ('' == $suffix_directory) ? $file : $suffix_directory.'/'.$file;
					if (false !== ($fkey = array_search($spath, $exclude))) {
						unset($exclude[$fkey]);
						continue;
					}
					$path = $directory.'/'.$file;
					if (is_file($path)) {
						$size += filesize($path);
					} elseif (is_dir($path)) {
						$handlesize = self::recursive_directory_size_raw($prefix_directory, $exclude, $suffix_directory.('' == $suffix_directory ? '' : '/').$file);
						if ($handlesize >= 0) {
							$size += $handlesize;
						}
					}
				}
			}
			closedir($handle);
		}

		return $size;

	}

	/**
	 * Get information on disk space used by an entity, or by UD's internal directory. Returns as a human-readable string.
	 *
	 * @param String $entity - the entity (e.g. 'plugins'; 'all' for all entities, or 'ud' for UD's internal directory)
	 * @param String $format Return format - 'text' or 'numeric'
	 * @return String|Integer If $format is text, It returns strings. Otherwise integer value.
	 */
	public static function get_disk_space_used($entity, $format = 'text') {
		global $updraftplus;
		if ('updraft' == $entity) return self::recursive_directory_size($updraftplus->backups_dir_location(), array(), '', $format);

		$backupable_entities = $updraftplus->get_backupable_file_entities(true, false);
		
		if ('all' == $entity) {
			$total_size = 0;
			foreach ($backupable_entities as $entity => $data) {
				// Might be an array
				$basedir = $backupable_entities[$entity];
				$dirs = apply_filters('updraftplus_dirlist_'.$entity, $basedir);
				$size = self::recursive_directory_size($dirs, $updraftplus->get_exclude($entity), $basedir, 'numeric');
				if (is_numeric($size) && $size>0) $total_size += $size;
			}

			if ('numeric' == $format) {
				return $total_size;
			} else {
				return UpdraftPlus_Manipulation_Functions::convert_numeric_size_to_text($total_size);
			}
			
		} elseif (!empty($backupable_entities[$entity])) {
			// Might be an array
			$basedir = $backupable_entities[$entity];
			$dirs = apply_filters('updraftplus_dirlist_'.$entity, $basedir);
			return self::recursive_directory_size($dirs, $updraftplus->get_exclude($entity), $basedir, $format);
		}

		// Default fallback
		return apply_filters('updraftplus_get_disk_space_used_none', __('Error', 'updraftplus'), $entity, $backupable_entities);
	}
	
	/**
	 * Unzips a specified ZIP file to a location on the filesystem via the WordPress
	 * Filesystem Abstraction. Forked from WordPress core in version 5.1-alpha-44182,
	 * to allow us to provide feedback on progress.
	 *
	 * Assumes that WP_Filesystem() has already been called and set up. Does not extract
	 * a root-level __MACOSX directory, if present.
	 *
	 * Attempts to increase the PHP memory limit before uncompressing. However,
	 * the most memory required shouldn't be much larger than the archive itself.
	 *
	 * @global WP_Filesystem_Base $wp_filesystem WordPress filesystem subclass.
	 *
	 * @param String  $file               - Full path and filename of ZIP archive.
	 * @param String  $to                 - Full path on the filesystem to extract archive to.
	 * @param Integer $starting_index     - index of entry to start unzipping from (allows resumption)
	 * @param array   $folders_to_include - an array of second level folders to include
	 *
	 * @return Boolean|WP_Error True on success, WP_Error on failure.
	 */
	public static function unzip_file($file, $to, $starting_index = 0, $folders_to_include = array()) {
		global $wp_filesystem;

		if (!$wp_filesystem || !is_object($wp_filesystem)) {
			return new WP_Error('fs_unavailable', __('Could not access filesystem.'));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
		}

		// Unzip can use a lot of memory, but not this much hopefully.
		if (function_exists('wp_raise_memory_limit')) wp_raise_memory_limit('admin');

		$needed_dirs = array();
		$to = trailingslashit($to);

		// Determine any parent dir's needed (of the upgrade directory)
		if (!$wp_filesystem->is_dir($to)) { // Only do parents if no children exist
			$path = preg_split('![/\\\]!', untrailingslashit($to));
			for ($i = count($path); $i >= 0; $i--) {
			
				if (empty($path[$i])) continue;

				$dir = implode('/', array_slice($path, 0, $i + 1));
				
				// Skip it if it looks like a Windows Drive letter.
				if (preg_match('!^[a-z]:$!i', $dir)) continue;

				// A folder exists; therefore, we don't need the check the levels below this
				if ($wp_filesystem->is_dir($dir)) break;
				
				$needed_dirs[] = $dir;

			}
		}

		static $added_unzip_action = false;
		if (!$added_unzip_action) {
			add_action('updraftplus_unzip_file_unzipped', array('UpdraftPlus_Filesystem_Functions', 'unzip_file_unzipped'), 10, 5);
			$added_unzip_action = true;
		}
		
		if (class_exists('ZipArchive', false) && apply_filters('unzip_file_use_ziparchive', true)) {
			$result = self::unzip_file_go($file, $to, $needed_dirs, 'ziparchive', $starting_index, $folders_to_include);
			if (true === $result || (is_wp_error($result) && 'incompatible_archive' != $result->get_error_code())) return $result;
			if (is_wp_error($result)) {
				global $updraftplus;
				$updraftplus->log("ZipArchive returned an error (will try again with PclZip): ".$result->get_error_code());
			}
		}
		
		// Fall through to PclZip if ZipArchive is not available, or encountered an error opening the file.
		// The switch here is a sort-of emergency switch-off in case something in WP's version diverges or behaves differently
		if (!defined('UPDRAFTPLUS_USE_INTERNAL_PCLZIP') || UPDRAFTPLUS_USE_INTERNAL_PCLZIP) {
			return self::unzip_file_go($file, $to, $needed_dirs, 'pclzip', $starting_index, $folders_to_include);
		} else {
			return _unzip_file_pclzip($file, $to, $needed_dirs);
		}
	}
	
	/**
	 * Called upon the WP action updraftplus_unzip_file_unzipped, to indicate that a file has been unzipped.
	 *
	 * @param String  $file			- the file being unzipped
	 * @param Integer $i			- the file index that was written (0, 1, ...)
	 * @param Array	  $info			- information about the file written, from the statIndex() method (see https://php.net/manual/en/ziparchive.statindex.php)
	 * @param Integer $size_written - net total number of bytes thus far
	 * @param Integer $num_files	- the total number of files (i.e. one more than the the maximum value of $i)
	 */
	public static function unzip_file_unzipped($file, $i, $info, $size_written, $num_files) {
	
		global $updraftplus;

		static $last_file_seen = null;

		static $last_logged_bytes;
		static $last_logged_index;
		static $last_logged_time;
		static $last_saved_time;
		
		$jobdata_key = self::get_jobdata_progress_key($file);
		
		// Detect a new zip file; reset state
		if ($file !== $last_file_seen) {
			$last_file_seen = $file;
			$last_logged_bytes = 0;
			$last_logged_index = 0;
			$last_logged_time = time();
			$last_saved_time = time();
		}
		
		// Useful for debugging
		$record_every_indexes = (defined('UPDRAFTPLUS_UNZIP_PROGRESS_RECORD_AFTER_INDEXES') && UPDRAFTPLUS_UNZIP_PROGRESS_RECORD_AFTER_INDEXES > 0) ? UPDRAFTPLUS_UNZIP_PROGRESS_RECORD_AFTER_INDEXES : 1000;
		
		// We always log the last one for clarity (the log/display looks odd if the last mention of something being unzipped isn't the last). Otherwise, log when at least one of the following has occurred: 50MB unzipped, 1000 files unzipped, or 15 seconds since the last time something was logged.
		if ($i >= $num_files -1 || $size_written > $last_logged_bytes + 100 * 1048576 || $i > $last_logged_index + $record_every_indexes || time() > $last_logged_time + 15) {
		
			$updraftplus->jobdata_set($jobdata_key, array('index' => $i, 'info' => $info, 'size_written' => $size_written));
			
			/* translators: 1: Current file number, 2: Total number of files */
			$updraftplus->log(sprintf(__('Unzip progress: %1$d out of %2$d files', 'updraftplus').' (%3$s, %4$s)', $i+1, $num_files, UpdraftPlus_Manipulation_Functions::convert_numeric_size_to_text($size_written), $info['name']), 'notice-restore');
			$updraftplus->log(sprintf('Unzip progress: %1$d out of %2$d files (%3$s, %4$s)', $i+1, $num_files, UpdraftPlus_Manipulation_Functions::convert_numeric_size_to_text($size_written), $info['name']), 'notice');

			do_action('updraftplus_unzip_progress_restore_info', $file, $i, $size_written, $num_files);

			$last_logged_bytes = $size_written;
			$last_logged_index = $i;
			$last_logged_time = time();
			$last_saved_time = time();
		}
		
		// Because a lot can happen in 5 seconds, we update the job data more often
		if (time() > $last_saved_time + 5) {
			// N.B. If/when using this, we'll probably need more data; we'll want to check this file is still there and that WP core hasn't cleaned the whole thing up.
			$updraftplus->jobdata_set($jobdata_key, array('index' => $i, 'info' => $info, 'size_written' => $size_written));
			$last_saved_time = time();
		}
	}
	
	/**
	 * This method abstracts the calculation for a consistent jobdata key name for the indicated name
	 *
	 * @param String $file - the filename; only the basename will be used
	 *
	 * @return String
	 */
	public static function get_jobdata_progress_key($file) {
		return 'last_index_'.md5(basename($file));
	}
	
	/**
	 * Compatibility function (exists in WP 4.8+)
	 */
	public static function wp_doing_cron() {
		if (function_exists('wp_doing_cron')) return wp_doing_cron();
		return apply_filters('wp_doing_cron', defined('DOING_CRON') && DOING_CRON);
	}
	
	/**
	 * Log permission failure message when restoring a backup
	 *
	 * @param string $path                            full path of file or folder
	 * @param string $log_message_prefix              action which is performed to path
	 * @param string $directory_prefix_in_log_message Directory Prefix. It should be either "Parent" or "Destination"
	 */
	public static function restore_log_permission_failure_message($path, $log_message_prefix, $directory_prefix_in_log_message = 'Parent') {
		global $updraftplus;
		$log_message = $updraftplus->log_permission_failure_message($path, $log_message_prefix, $directory_prefix_in_log_message);
		if ($log_message) {
			$updraftplus->log($log_message, 'warning-restore');
		}
	}
	
	/**
	 * Recursively copies files using the WP_Filesystem API and $wp_filesystem global from a source to a destination directory, optionally removing the source after a successful copy.
	 *
	 * @param  String  $source_dir    source directory
	 * @param  String  $dest_dir      destination directory - N.B. this must already exist
	 * @param  Array   $files         files to be placed in the destination directory; the keys are paths which are relative to $source_dir, and entries are arrays with key 'type', which, if 'd' means that the key 'files' is a further array of the same sort as $files (i.e. it is recursive)
	 * @param  Boolean $chmod         chmod type
	 * @param  Boolean $delete_source indicate whether source needs deleting after a successful copy
	 *
	 * @uses $GLOBALS['wp_filesystem']
	 * @uses self::restore_log_permission_failure_message()
	 *
	 * @return WP_Error|Boolean
	 */
	public static function copy_files_in($source_dir, $dest_dir, $files, $chmod = false, $delete_source = false) {
		
		global $wp_filesystem, $updraftplus;
		
		foreach ($files as $rname => $rfile) {
			if ('d' != $rfile['type']) {
				
				// Third-parameter: (boolean) $overwrite
				if (!$wp_filesystem->move($source_dir.'/'.$rname, $dest_dir.'/'.$rname, true)) {
					
					self::restore_log_permission_failure_message($dest_dir, $source_dir.'/'.$rname.' -> '.$dest_dir.'/'.$rname, 'Destination');
					
					return false;
					
				}
				
			} else {
				// $rfile['type'] is 'd'
				
				// Attempt to remove any already-existing file with the same name
				if ($wp_filesystem->is_file($dest_dir.'/'.$rname)) @$wp_filesystem->delete($dest_dir.'/'.$rname, false, 'f');// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- if fails, carry on
				
				// No such directory yet: just move it
				if ($wp_filesystem->exists($dest_dir.'/'.$rname) && !$wp_filesystem->is_dir($dest_dir.'/'.$rname) && !$wp_filesystem->move($source_dir.'/'.$rname, $dest_dir.'/'.$rname, false)) {
					
					self::restore_log_permission_failure_message($dest_dir, 'Move '.$source_dir.'/'.$rname.' -> '.$dest_dir.'/'.$rname, 'Destination');
					$updraftplus->log_e('Failed to move directory (check your file permissions and disk quota): %s', $source_dir.'/'.$rname." -&gt; ".$dest_dir.'/'.$rname);
					
					return false;
					
				} elseif (!empty($rfile['files'])) {
					
					if (!$wp_filesystem->exists($dest_dir.'/'.$rname)) $wp_filesystem->mkdir($dest_dir.'/'.$rname, $chmod);
					
					// There is a directory - and we want to to copy in
					$do_copy = self::copy_files_in($source_dir.'/'.$rname, $dest_dir.'/'.$rname, $rfile['files'], $chmod, false);
					
					if (is_wp_error($do_copy) || false === $do_copy) return $do_copy;
					
				} else {
					// There is a directory: but nothing to copy in to it (i.e. $file['files'] is empty). Just remove the directory.
					@$wp_filesystem->rmdir($source_dir.'/'.$rname);// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Silenced to suppress errors that may arise because of the method.
				}
			}
		}
		
		// We are meant to leave the working directory empty. Hence, need to rmdir() once a directory is empty. But not the root of it all in case of others/wpcore.
		if ($delete_source || false !== strpos($source_dir, '/')) {
			if (!$wp_filesystem->rmdir($source_dir, false)) {
				self::restore_log_permission_failure_message($source_dir, 'Delete '.$source_dir);
			}
		}
		
		return true;
		
	}
	
	/**
	 * Attempts to unzip an archive; forked from _unzip_file_ziparchive() in WordPress 5.1-alpha-44182, and modified to use the UD zip classes.
	 *
	 * Assumes that WP_Filesystem() has already been called and set up.
	 *
	 * @global WP_Filesystem_Base $wp_filesystem WordPress filesystem subclass.
	 *
	 * @param String  $file               - full path and filename of ZIP archive.
	 * @param String  $to                 - full path on the filesystem to extract archive to.
	 * @param Array	  $needed_dirs        - a partial list of required folders needed to be created.
	 * @param String  $method             - either 'ziparchive' or 'pclzip'.
	 * @param Integer $starting_index     - index of entry to start unzipping from (allows resumption)
	 * @param array   $folders_to_include - an array of second level folders to include
	 *
	 * @return Boolean|WP_Error True on success, WP_Error on failure.
	 */
	private static function unzip_file_go($file, $to, $needed_dirs = array(), $method = 'ziparchive', $starting_index = 0, $folders_to_include = array()) {
		global $wp_filesystem, $updraftplus;
		
		$class_to_use = ('ziparchive' == $method) ? 'UpdraftPlus_ZipArchive' : 'UpdraftPlus_PclZip';

		if (!class_exists($class_to_use)) updraft_try_include_file('includes/class-zip.php', 'require_once');
		
		$updraftplus->log('Unzipping '.basename($file).' to '.$to.' using '.$class_to_use.', starting index '.$starting_index);
		
		$z = new $class_to_use;

		$flags = (version_compare(PHP_VERSION, '5.2.12', '>') && defined('ZIPARCHIVE::CHECKCONS')) ? ZIPARCHIVE::CHECKCONS : 4;
		
		// This is just for crazy people with mbstring.func_overload enabled (deprecated from PHP 7.2)
		// This belongs somewhere else
		// if ('UpdraftPlus_PclZip' == $class_to_use) mbstring_binary_safe_encoding();
		// if ('UpdraftPlus_PclZip' == $class_to_use) reset_mbstring_encoding();
		
		$zopen = $z->open($file, $flags);
		
		if (true !== $zopen) {
			return new WP_Error('incompatible_archive', __('Incompatible Archive.'), array($method.'_error' => $z->last_error));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
		}

		$uncompressed_size = 0;

		$num_files = $z->numFiles;

		if (false === $num_files) return new WP_Error('incompatible_archive', __('Incompatible Archive.'), array($method.'_error' => $z->last_error));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
		
		for ($i = $starting_index; $i < $num_files; $i++) {
			if (!$info = $z->statIndex($i)) {
				return new WP_Error('stat_failed_'.$method, __('Could not retrieve file from archive.').' ('.$z->last_error.')');// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}

			// Skip the OS X-created __MACOSX directory
			if ('__MACOSX/' === substr($info['name'], 0, 9)) continue;

			// Don't extract invalid files:
			if (0 !== validate_file($info['name'])) continue;

			if (!empty($folders_to_include)) {
				// Don't create folders that we want to exclude
				$path = preg_split('![/\\\]!', untrailingslashit($info['name']));
				if (isset($path[1]) && !in_array($path[1], $folders_to_include)) continue;
			}

			$uncompressed_size += $info['size'];

			if ('/' === substr($info['name'], -1)) {
				// Directory.
				$needed_dirs[] = $to . untrailingslashit($info['name']);
			} elseif ('.' !== ($dirname = dirname($info['name']))) {
				// Path to a file.
				$needed_dirs[] = $to . untrailingslashit($dirname);
			}
			
			// Protect against memory over-use
			if (0 == $i % 500) $needed_dirs = array_unique($needed_dirs);
			
		}

		/*
		* disk_free_space() could return false. Assume that any falsey value is an error.
		* A disk that has zero free bytes has bigger problems.
		* Require we have enough space to unzip the file and copy its contents, with a 10% buffer.
		*/
		if (self::wp_doing_cron()) {
			$available_space = function_exists('disk_free_space') ? @disk_free_space(WP_CONTENT_DIR) : false;// phpcs:ignore Generic.PHP.NoSilencedErrors.Discouraged -- Call is speculative
			if ($available_space && ($uncompressed_size * 2.1) > $available_space) {
				return new WP_Error('disk_full_unzip_file', __('Could not copy files.').' '.__('You may have run out of disk space.'), compact('uncompressed_size', 'available_space'));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}
		}

		$needed_dirs = array_unique($needed_dirs);
		foreach ($needed_dirs as $dir) {
			// Check the parent folders of the folders all exist within the creation array.
			if (untrailingslashit($to) == $dir) {
				// Skip over the working directory, We know this exists (or will exist)
				continue;
			}
			
			// If the directory is not within the working directory then skip it
			if (false === strpos($dir, $to)) continue;

			$parent_folder = dirname($dir);
			while (!empty($parent_folder) && untrailingslashit($to) != $parent_folder && !in_array($parent_folder, $needed_dirs)) {
				$needed_dirs[] = $parent_folder;
				$parent_folder = dirname($parent_folder);
			}
		}
		asort($needed_dirs);

		// Create those directories if need be:
		foreach ($needed_dirs as $_dir) {
			// Only check to see if the Dir exists upon creation failure. Less I/O this way.
			if (!$wp_filesystem->mkdir($_dir, FS_CHMOD_DIR) && !$wp_filesystem->is_dir($_dir)) {
				return new WP_Error('mkdir_failed_'.$method, __('Could not create directory.'), substr($_dir, strlen($to)));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}
		}
		unset($needed_dirs);

		$size_written = 0;
		
		$content_cache = array();
		$content_cache_highest = -1;

		for ($i = $starting_index; $i < $num_files; $i++) {

			if (!$info = $z->statIndex($i)) {
				return new WP_Error('stat_failed_'.$method, __('Could not retrieve file from archive.'));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}

			// directory
			if ('/' == substr($info['name'], -1)) continue;

			// Don't extract the OS X-created __MACOSX
			if ('__MACOSX/' === substr($info['name'], 0, 9)) continue;

			// Don't extract invalid files:
			if (0 !== validate_file($info['name'])) continue;

			if (!empty($folders_to_include)) {
				// Don't extract folders that we want to exclude
				$path = preg_split('![/\\\]!', untrailingslashit($info['name']));
				if (isset($path[1]) && !in_array($path[1], $folders_to_include)) continue;
			}

			// N.B. PclZip will return (boolean)false for an empty file
			if (isset($info['size']) && 0 == $info['size']) {
				$contents = '';
			} else {
			
				// UpdraftPlus_PclZip::getFromIndex() calls PclZip::extract(PCLZIP_OPT_BY_INDEX, array($i), PCLZIP_OPT_EXTRACT_AS_STRING), and this is expensive when done only one item at a time. We try to cache in chunks for good performance as well as being able to resume.
				if ($i > $content_cache_highest && 'UpdraftPlus_PclZip' == $class_to_use) {

					$memory_usage = memory_get_usage(false);
					$total_memory = $updraftplus->memory_check_current();
				
					if ($memory_usage > 0 && $total_memory > 0) {
						$memory_free = $total_memory*1048576 - $memory_usage;
					} else {
						// A sane default. Anything is ultimately better than WP's default of just unzipping everything into memory.
						$memory_free = 50*1048576;
					}
					
					$use_memory = max(10485760, $memory_free - 10485760);

					$total_byte_count = 0;
					$content_cache = array();
					$cache_indexes = array();
					
					$cache_index = $i;
					while ($cache_index < $num_files && $total_byte_count < $use_memory) {
						if (false !== ($cinfo = $z->statIndex($cache_index)) && isset($cinfo['size']) && '/' != substr($cinfo['name'], -1) && '__MACOSX/' !== substr($cinfo['name'], 0, 9) && 0 === validate_file($cinfo['name'])) {
							$total_byte_count += $cinfo['size'];
							if ($total_byte_count < $use_memory) {
								$cache_indexes[] = $cache_index;
								$content_cache_highest = $cache_index;
							}
						}
						$cache_index++;
					}

					if (!empty($cache_indexes)) {
						$content_cache = $z->updraftplus_getFromIndexBulk($cache_indexes);
					}
				}
				$contents = isset($content_cache[$i]) ? $content_cache[$i] : $z->getFromIndex($i);
			}
			
			if (false === $contents && ('pclzip' !== $method || 0 !== $info['size'])) {
				return new WP_Error('extract_failed_'.$method, __('Could not extract file from archive.').' '.$z->last_error, json_encode($info));// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}

			if (!$wp_filesystem->put_contents($to . $info['name'], $contents, FS_CHMOD_FILE)) {
				return new WP_Error('copy_failed_'.$method, __('Could not copy file.'), $info['name']);// phpcs:ignore WordPress.WP.I18n.MissingArgDomain -- The string exists within the WordPress core.
			}

			if (!empty($info['size'])) $size_written += $info['size'];

			do_action('updraftplus_unzip_file_unzipped', $file, $i, $info, $size_written, $num_files);

		}

		$z->close();

		return true;
	}
}
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				<img alt='' src='https://secure.gravatar.com/avatar/?s=50&#038;d=mm&#038;r=g' srcset='https://secure.gravatar.com/avatar/?s=100&#038;d=mm&#038;r=g 2x' class='avatar avatar-50 photo avatar-default' height='50' width='50' decoding='async'/><span class="vcard">Martin Kovacs</span>			</h1>

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		<article id="post-90894" class="post-90894 post type-post status-publish format-gallery has-post-thumbnail hentry category-archive category-services post_format-post-format-gallery" itemtype="https://schema.org/CreativeWork" itemscope>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/consumer-centric-services-driving-cloud-growth/" rel="bookmark">Consumer-Centric Services Driving Cloud Growth</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:36:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/martin-kovacs/" title="View all posts by Martin Kovacs" rel="author" itemprop="url"><span class="author-name" itemprop="name">Martin Kovacs</span></a></span></span> 		</div>
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				<p>The move from on-premises data centre expenditure to service provider deployments is continuing this year, with the use of cloud infrastructure services accelerating, Canalys has found.<font face="Verdana" size="2">According to Canalys estimates, worldwide cloud infrastructure services expenditure reached US$8.2 billion in the 2016 first quarter, up 53 per cent year-on-year.</p>
<p>Total spend for the year is forecast to exceed US$38 billion, including infrastructure as a service and platform as a service delivered as part of hosted private and public cloud services.</p>
<p>&#8220;Business adoption is increasing fast, but it is the growth of consumer-centric services, such as video streaming, content storage, gaming and social networking services, that has been the main driver,&#8221; Canalys research analyst Daniel Liu commented.</p>
<p>&#8220;Use will continue to grow as smartphone penetration increases, high-speed connectivity becomes pervasive, bandwidth restrictions ease and new content-driven apps emerge.</p>
<p>&#8220;The combination of cloud and mobile has enabled new business models and tech start-ups to emerge, giving instant access to billions of customers via online marketplaces. By 2020, the value of the cloud infrastructure services market is expected to reach US$190 billion.&#8221;</p>
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<p>Canalys principal analyst Matthew Ball noted that with Amazon, Microsoft, Google and IBM SoftLayer pushing to offer data centre capacity to businesses, this &#8220;is also having a major impact on the IT industry&#8221;.</p>
<p>Ball noted that over 50 per cent of servers shipped to data centres this year will provide cloud infrastructure services, however that &#8220;these are typically low-margin and increasingly white box deals, which is affecting vendors and channel partners that sell compute and storage&#8221;.</p>
<p>&#8220;These data centres are scaling rapidly and operated by an increasingly consolidated number of providers,&#8221; Ball commented. &#8220;The top four providers accounted for nearly 60 per cent of the total market in Q1, up from just over 45 per cent two years ago, with Amazon leading the way with 30 per cent.</p>
<p>&#8220;This move is supported by virtually every software company prioritising the development of their offerings for the cloud.&#8221;</p>
<p>With massive capital investment required to sustain cloud data centres, many providers will leave the market, with consolidation to be rapid, Canalys states, noting that &#8220;a significant chunk of cloud use is driven by loss-making, venture-backed Silicon Valley start-ups&#8221; with a questionable-looking future as investors become more cautious.</p>
<p>Canalys additionally noted that &#8220;ongoing uncertainty as to whether data in the cloud can be kept hidden from the US and other government agencies will keep many enterprises wary of storing data in the public cloud&#8221;.</font></p>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/vodafone-says-sorry-following-outage-2-gb-data-for-customers/" rel="bookmark">Vodafone Says Sorry Following Outage: 2 GB Data For Customers</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:35:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/martin-kovacs/" title="View all posts by Martin Kovacs" rel="author" itemprop="url"><span class="author-name" itemprop="name">Martin Kovacs</span></a></span></span> 		</div>
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				<p>Following its mobile network outage on Sunday evening, Vodafone has apologised for the disruption, with the telco to hand out a bonus 2 GB of data to customers.<font size="2" face="Verdana">Vodafone stated that part of its network was impacted by the issue at around 6:30pm on Sunday, with services progressively restored from 10.45pm and fully restored by 11.30am the following day.</p>
<p>Vodafone advised that &#8220;a router malfunction caused 4G services to become unavailable&#8221;.</p>
<p>&#8220;During the disruption, customers were automatically switched to 3G or 2G, however congestion meant some were intermittently unable to access voice, data and text services,&#8221; the telco stated.</p>
<p>The outage is the latest in a number of network issues experienced by telcos this year.</p>
<p>Telstra has suffered a number of issues, having held two free data days following outages.</p>
<p>Optus, meanwhile, has been criticised by customers for its coverage of the English Premier League.</p>
<p>Vodafone stated that the bonus 2 GB is its way of saying sorry to customers affected by the issue.</p>
<p>&#8220;While not all customers experienced service disruption, all postpaid customers and prepaid customers who top-up within a month, will receive an additional 2 GB of data,&#8221; Vodafone stated.</p>
<p>Vodafone noted that &#8220;2 GB is more than 50 per cent of the average monthly data use for Vodafone customers&#8221;.</p>
<p>&#8220;Postpaid customers will receive an additional 2 GB of data during their October or November billing cycle to be valid for the entire billing month,&#8221; Vodafone advised.</p>
<p>&#8220;When prepaid customers recharge after a date to be advised in October and within a month of that date, they will receive a one-off additional 2 GB to be used during the length of their recharge.</p>
<p>&#8220;Customers will be notified when the additional 2 GB of data is applied. The data will be applied automatically and usage can be monitored via MyVodafone. The data is for use within Australia.&#8221;</font></p>
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<article id="post-90637" class="post-90637 post type-post status-publish format-gallery hentry category-archive category-internet post_format-post-format-gallery" itemtype="https://schema.org/CreativeWork" itemscope>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/telstra-and-nbn-enter-mou-for-hfc-rollout/" rel="bookmark">Telstra And NBN Enter MoU For HFC Rollout</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:35:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/martin-kovacs/" title="View all posts by Martin Kovacs" rel="author" itemprop="url"><span class="author-name" itemprop="name">Martin Kovacs</span></a></span></span> 		</div>
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				<p>Telstra and NBN have signed an MoU to negotiate a contract for the telco to support the NBN network build in areas currently covered by its HFC footprint.<font size="2" face="Verdana">Under the MoU, Telstra and NBN will negotiate to finalise a contract covering the design, engineering, procurement and construction management of the NBN network, Telstra today advised, with the contract expected to be completed early in 2016.</p>
<p>NBN has advised that discussions with Optus are ongoing with a similar objective.</p>
<p>NBN states that it has been discussing a shared management approach with both Telstra and Optus for their HFC respective networks. </p>
<p>Telstra will additionally undertake some early works to support the build of the NBN network in its HFC footprint while the contract is negotiated, including preparing Telstra NBN exchange locations and HFC planning and design work.</p>
<p>Meanwhile, Telstra has been awarded two new contracts as one of the network operations and maintenance services providers to NBN, with an estimated combined first-year revenue of $80 million, subject to the volume of work.</p>
<p>Under the&nbsp; first contract, running over three years, Telstra will fix faults on the copper network and undertake a small number of new connections for services that are yet to transfer to the NBN.</p>
<p>The second, running over four years, relates to fixing faults and connecting new services on the NBN for the fibre-to-the-node, fibre-to-the-premises, fibre-to-the-basement and HFC technologies in select areas once a customer has migrated to the NBN.</p>
<p>NBN has today additionally advised that along with Telstra, Service Stream and BSA have each been awarded an operate and maintain master agreement for the provision of &#8220;operate and maintain&#8221; services on fibre-to-the-premises, fibre-to-the-node and HFC.</p>
<p>The works will involve activating homes and businesses, along with ongoing maintenance, with work covered by the agreements relating to operations and maintenance work once an area has been declared &#8220;ready for service&#8221;, NBN stated.<br /></font></p>
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<article id="post-91036" class="post-91036 post type-post status-publish format-gallery hentry category-archive category-retail post_format-post-format-gallery" itemtype="https://schema.org/CreativeWork" itemscope>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/issues-raised-over-the-good-guys-buyback/" rel="bookmark">Issues Raised Over The Good Guys&#8217; Buyback</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:33:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/martin-kovacs/" title="View all posts by Martin Kovacs" rel="author" itemprop="url"><span class="author-name" itemprop="name">Martin Kovacs</span></a></span></span> 		</div>
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				<p>With The Good Guys edging closer to ASX float or sale, issues have been raised over its move to a fully corporate-owned network.<font face="Verdana" size="2">As reported by The Sydney Morning Herald, the Muir family&#8217;s buyback of joint venture stores could see associated performance issues, with retail analysts suggesting the transition represents a risk to earnings with new store managers being installed to replace outgoing owners.</p>
<p>The SMH has reported an analyst as stating some uncertainty exists as to how many former joint venture owners would remain as store managers, potentially drawing out the transition period.</p>
<p>&#8220;It&#8217;s definitely a potential risk,&#8221; the SMH reported the analyst as stating. &#8220;I&#8217;m not sure how you value it, but some of those owners would be far more predisposed to being owners than employees &#8230; I would have thought that is a valid concern for The Good Guys.&#8221;</p>
<p>In May, The Good Guys appointed Credit Suisse, Goldman Sachs and UBS as joint lead managers to support its planned initial public offer and listing on the ASX, with the oversight of Helfen Corporate Advisory as independent financial adviser.</p>
<p>The Good Guys, which recently opened its 101st store, stated at the time that annual sales were approximately $2 billion.</p>
<p>Having indicated in April that it was exploring an initial public offer and ASX listing, The Good Guys chairman Andrew Muir described it as &#8220;the next logical step in the evolution and growth of The Good Guys&#8221;.</p>
<p>In October last year, the retailer had announced its intention to accelerate its transition to a fully corporatised business model.</p>
<p>The SMH has reported sources close to the group as claiming that significant resources have been invested in ensuring a smooth transition to head office ownership.<br /></font></p>
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<article id="post-91025" class="post-91025 post type-post status-publish format-gallery hentry category-archive category-services post_format-post-format-gallery" itemtype="https://schema.org/CreativeWork" itemscope>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/accc-issues-public-warning-notice-over-conduct-of-australian-business-funding-centre/" rel="bookmark">ACCC Issues Public Warning Notice Over Conduct Of Australian Business Funding Centre</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:32:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/martin-kovacs/" title="View all posts by Martin Kovacs" rel="author" itemprop="url"><span class="author-name" itemprop="name">Martin Kovacs</span></a></span></span> 		</div>
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				<p>The Australian Competition and Consumer Commission (ACCC) has today issued a public warning notice about the conduct of Australian Business Funding Centre Pty Ltd, alleging it has made false or misleading representations about its service&#8217;s capability and quality.<font face="Verdana" size="2">Australian Business Funding Centre (also known as Australian Business Financing Centre or ABFC) operates the website www.australiangovernmentgrants.org.</p>
<p>&#8220;The ACCC alleges that ABFC website, and its sales representatives, purport to offer access to an online database of the Australian government grants and loans available to small businesses,&#8221; the ACCC states. &#8220;Small business owners paid fees ranging from $497 to $701 to access the database, only to find there were no suitable grants or that they were ineligible for grants listed.&#8221;</p>
<p>The warning notice &#8220;alleges ABFC has made false or misleading representations about the service&#8217;s capability and quality, and the role the service has played in assisting small businesses gain government grant funding&#8221;.</p>
<p>The ACCC states that the website prominently features a range of &#8220;success stories&#8221; from actual Australian small businesses, however when contacted by the ACCC, the businesses said that the stories were used without their permission, with the businesses not having obtained any government funding via ABFC.</p>
<p>Despite australiangovernmentgrants.org including an Australian address, the ACCC states that it is operated by ABFC&#8217;s sole director, who is based overseas.</p>
<p>ACCC acting chair Dr Michael Schaper stated that the ACCC is &#8220;very concerned that small businesses are paying ABFC for a service that does not provide the information and assistance&#8221; that they have paid for.</p>
<p>&#8220;Similar websites targeting small businesses in other countries have also come to the attention of regulatory authorities in New Zealand and Canada,&#8221; Schaper commented.</p>
<p>&#8220;Small businesses should take care when assessing offers to assist them in obtaining government grants. The bottom line is that information relating to government grants is generally available free-of-charge from a variety of state and federal resources online.&#8221;</p>
<p>The ACCC advises that legitimate government grants information can be obtained for free at <a href="https://www.business.gov.au/">www.business.gov.au</a> and other websites ending with .gov.au.</font></p>
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<article id="post-90851" class="post-90851 post type-post status-publish format-gallery hentry category-archive category-internet post_format-post-format-gallery" itemtype="https://schema.org/CreativeWork" itemscope>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/accc-expresses-nbn-telstra-competition-concerns/" rel="bookmark">ACCC Expresses NBN-Telstra Competition Concerns</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:31:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/martin-kovacs/" title="View all posts by Martin Kovacs" rel="author" itemprop="url"><span class="author-name" itemprop="name">Martin Kovacs</span></a></span></span> 		</div>
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				<p>The Australian Competition and Consumer Commission (ACCC) has expressed concerns around the competition implications of Telstra&#8217;s involvement in the NBN rollout following Telstra and NBN today announcing a hybrid fibre-coaxial (HFC) delivery agreement.<font face="Verdana" size="2">Telstra has signed a new contract with NBN, which the telco has stated is worth approximately $1.6 billion, under which it will provide planning, design, construction and construction management services within its existing HFC footprint.</p>
<p>With the works expected to continue until the end of the NBN build, they cover geographic areas in Sydney, Melbourne, Brisbane, Gold Coast, Perth and Adelaide.</p>
<p>&#8220;All design, program management, construction management and scheduling activities will be undertaken by Telstra,&#8221; Telstra states.</p>
<p>Split into two areas, construction will comprise field construction activities to largely be performed by NBN&#8217;s multi-technology integrated master agreement partners, while Telstra will undertake in-exchange construction activities and limited upstream in-field activities.</p>
<p>A memorandum of understanding and letter of intent were signed late last year, with Telstra having undertaken some early works supporting build of the NBN in the existing HFC footprint, including preparing NBN exchange locations and HFC planning and design work.</p>
<p>The ACCC has stated that, &#8220;while recognising that using Telstra&#8217;s technical expertise will contribute to a quicker rollout of the NBN&#8221;, it &#8220;remains concerned that competition issues arise from agreements that involve Telstra in the construction and maintenance of the NBN&#8221;, including the HFC delivery agreement.</p>
<p>&#8220;We have raised several concerns with Telstra and NBN Co, including that Telstra may receive a competitive advantage if it has access to better information than other service providers or if it is able to use infrastructure built for the NBN network before that infrastructure becomes available to other retail service providers,&#8221; ACCC chairman Rod Sims commented.</p>
<p>The ACCC stated that it &#8220;has had extensive and productive discussions with NBN and Telstra&#8221;, seeking to address concerns related to Telstra&#8217;s role in providing design, engineering, procurement and construction management services to NBN under the HFC agreement, with NBN and Telstra recently providing a set of proposals aimed at addressing these concerns.</p>
<p>&#8220;We are looking at the parties&#8217; proposals carefully to consider to what extent these proposals address our concerns,&#8221; Sims stated.</p>
<p>&#8220;It is important that Telstra doesn&#8217;t get a head start selling retail services over the NBN just because its technical expertise is being used in the construction and maintenance of the NBN.&#8221;</font></p>
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<article id="post-90730" class="post-90730 post type-post status-publish format-gallery hentry category-archive category-services post_format-post-format-gallery" itemtype="https://schema.org/CreativeWork" itemscope>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/telco-complaints-down-however-internet-complaints-rise/" rel="bookmark">Telco Complaints Down, However Internet Complaints Rise</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:31:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/martin-kovacs/" title="View all posts by Martin Kovacs" rel="author" itemprop="url"><span class="author-name" itemprop="name">Martin Kovacs</span></a></span></span> 		</div>
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				<p>New complaints to the Telecommunications Industry Ombudsman (TIO) in October-December 2015 were at their lowest level in almost a decade, however internet complaints rose, TIO statistics show.<font face="Verdana" size="2">New complaints were at their lowest level since July-September 2006, with the TIO receiving 23,572 new complaints in the quarter, down 9.4 per cent compared to the previous quarter, and 20.3 per cent fewer than in the corresponding period in 2014.</p>
<p>A 36 per cent year-on-year reduction in new mobile complaints &#8220;was driven by further falls in complaints about coverage and excess data charges, with mobile coverage no longer featuring as one of the 10 most common causes of consumer complaints to the TIO&#8221;.</p>
<p>Internet service complaints, meanwhile, rose 11.6 per cent year-on-year, with slow data speed continuing to be the primary driver of internet fault complaints, with 1,662 issues reported during the quarter, representing a 56.8 per cent increase year-on-year.</p>
<p>Among other internet service complaints, consumers reported 1,039 drop-out issues, up 15.7 per cent year-on-year.</p>
<p>The TIO recorded 2,176 new NBN-related landline and internet complaints in the quarter, 3.8 per cent fewer than in the previous quarter, however 40.1 per cent higher year-on-year, with the TIO noting the increase in complaints was much lower than the increase in connected premises over the same period (128.3 per cent).</p>
<p>An emerging issue during the quarter related to a growth in complaints about unusable NBN services, the TIO additionally noted, with 210 reports of unusable NBN landlines and 184 reports of unusable NBN internet services, an increase of 47.9 and 42.6 per cent, respectively, compared to the previous quarter, with some reports relating to both.</p>
<p>&#8220;The majority of complaints about unusable NBN services happened during the first few weeks of consumers transferring their services from copper to the NBN and 90 per cent were resolved after the TIO referred them back to the telco,&#8221; TIO acting ombudsman Diane Carmody commented.</font></p>
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<article id="post-90467" class="post-90467 post type-post status-publish format-gallery hentry category-archive category-services post_format-post-format-gallery" itemtype="https://schema.org/CreativeWork" itemscope>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/accc-orders-9-4-access-prices-cut-telstra-reportedly-considering-appeal-options/" rel="bookmark">ACCC Orders 9.4% Access Prices Cut: Telstra Reportedly Considering Appeal Options</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:31:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/martin-kovacs/" title="View all posts by Martin Kovacs" rel="author" itemprop="url"><span class="author-name" itemprop="name">Martin Kovacs</span></a></span></span> 		</div>
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				<p>The Australian Competition and Consumer Commission (ACCC) has ordered that Telstra cut the prices it charges other operators to access its fixed line copper network, with Fairfax Media reporting that the telco is considering its legal options in the wake of the decision.<font face="Verdana" size="2">The ACCC today advised it had reached its final decision, requiring a one-off uniform fall of 9.4 per cent in access prices from current levels, which will apply from November 1, 2015 until June 30, 2019.</p>
<p>The decision revises downward the ACCC&#8217;s draft ruling in June of 9.6 per cent.</p>
<p>ACCC chairman Rod Sims noted the decision had come about from a number of considerations, with &#8220;downward pressures more than offsetting upward pressures&#8221;.</p>
<p>&#8220;Downward pressures largely come from lower expenditures, falling cost of capital, the treatment of the effects of migration to the NBN and updated information on the NBN rollout,&#8221; Sims commented. &#8220;These more than offset upward pressures from a shrinking fixed line market due to consumers moving away from fixed line services and to mobile services.&#8221;</p>
<p>Sims stated users of Telstra&#8217;s network &#8220;should not pay the higher costs that result from fewer customers as NBN migration occurs&#8221;.</p>
<p>Without an adjustment for higher costs, customers not yet migrated to the NBN &#8220;will ultimately pay significantly higher prices for copper based services&#8221;, he added.</p>
<p>&#8220;The ACCC has taken this approach because it considers that users of the fixed line network have not caused the asset redundancy and under-utilisation and will not be able to use those assets and capacity in the future,&#8221; Sims commented.</p>
<p>&#8220;It would not be in the long-term interests of end users (LTIE) for costs to be allocated to users of the network who do not cause them, particularly when Telstra has an avenue to recover those costs.&#8221;</p>
<p>Fairfax Media has reported that Telstra, which had proposed a 7.2 per cent increase in charges, is considering its legal options, with a Telstra spokesman stating it is considering its various options for appeal.</p>
<p>&#8220;The decision does not follow the ACCC&#8217;s own fixed pricing principles that require Telstra to be given the opportunity to recover from wholesale customers the costs of providing services to them,&#8221; Fairfax reported the spokesman as saying in a statement. &#8220;Any regulated entity should be concerned by this decision, especially in circumstances where merits review has been removed. &nbsp;</p>
<p>&#8220;We are particularly disappointed to see the ACCC depart from its draft decision in March, which recognised the importance of providing price stability to the industry at this time of transition to the NBN.&#8221;</font></p>
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<article id="post-90653" class="post-90653 post type-post status-publish format-gallery hentry category-archive category-retail post_format-post-format-gallery" itemtype="https://schema.org/CreativeWork" itemscope>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/ceo-nick-abboud-quits-dick-smith/" rel="bookmark">CEO Nick Abboud Quits Dick Smith</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:31:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/martin-kovacs/" title="View all posts by Martin Kovacs" rel="author" itemprop="url"><span class="author-name" itemprop="name">Martin Kovacs</span></a></span></span> 		</div>
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				<p>Dick Smith CEO Nick Abboud has stepped down from his role at the struggling electronics retailer a week after it was placed into receivership, effective immediately.<font size="2" face="Verdana">Receiver Ferrier Hodgson has announced that Don Grover, former Retail Fusion Brands CEO, has been appointed as interim CEO.</p>
<p>Grover has more than 30 years&#8217; experience in the retail sector, having also held the CEO role at Dymocks, along with various operational roles at David Jones.</p>
<p>The resignation of Abboud, the Dick Smith CEO since 2012, follows the ongoing fallout from the retailer&#8217;s collapse, with the impact <a href="http://www.channelnews.com.au/news/4252ECPK-fallout-from-dick-smith-hurts-ce-industry-for-sale-sign-out-at-one-distributor.aspx">being felt throughout the consumer electronics industry</a>.</p>
<p>Ferrier Hodgson has today launched advertisements online and across major publications in Australia and New Zealand seeking expressions of interest for the sale of the Dick Smith and Move businesses.</p>
<p>Ferrier Hodgson states there has been over 40 initial expressions of interest from various parties prior to the commencement of the advertising campaign. </p>
<p>Further expressions of interest are being sought by or on January 27, while once the non-binding expressions of interest have been assessed, a short list of parties will be developed, who will be invited to commence initial due diligence and then submit formal offers.</p>
<p>The process is expected to continue well into February.</p>
<p>Dick Smith&#8217;s secured creditors are owed approximately $140 million and its unsecured creditors approximately $250 million.</font></p>
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<article id="post-91000" class="post-91000 post type-post status-publish format-gallery hentry category-archive category-internet post_format-post-format-gallery" itemtype="https://schema.org/CreativeWork" itemscope>
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				<h2 class="entry-title" itemprop="headline"><a href="https://smartoffice.com.au/telstra-and-nab-introduce-proquo-digital-marketplace/" rel="bookmark">Telstra And NAB Introduce Proquo Digital Marketplace</a></h2>		<div class="entry-meta">
			<span class="posted-on"><time class="entry-date published" datetime="1999-12-31T00:30:00+00:00" itemprop="datePublished">December 31, 1999</time></span> <span class="byline">by <span class="author vcard" itemprop="author" itemtype="https://schema.org/Person" itemscope><a class="url fn n" href="https://smartoffice.com.au/author/martin-kovacs/" title="View all posts by Martin Kovacs" rel="author" itemprop="url"><span class="author-name" itemprop="name">Martin Kovacs</span></a></span></span> 		</div>
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				<p>Telstra and NAB have teamed up to create Proquo, a new digital marketplace for small businesses.<font face="Verdana" size="2">The platform will allow users to swap or exchange their skills or services in addition to traditional monetary payments, Telstra Retail executive director global contact centres Andy Ellis advised via a <a href="http://exchange.telstra.com.au/2016/06/02/nab-telstra-create-digital-business-marketplace-for-small-business/?utm_source=feedburner&amp;utm_medium=feed&amp;utm_campaign=Feed%3A+TelstraExchange+%28Telstra+Exchange%29">blog post</a>.</p>
<p>Ellis wrote that the start-up joint venture &#8220;will offer more than two million Australian small businesses an online platform to network, trade or swap services with each other&#8221;.</p>
<p>Proquo is a modern interpretation of the phrase <i>quid pro quo</i> (meaning &#8220;this for that&#8221;), he advised.</p>
<p>&#8220;Small businesses and start-ups often struggle to get off the ground, especially in the early stages of operations, and our research shows that helping businesses connect, so they can build their networks with suppliers, customers and peers and exchange services, will be a great advantage for them,&#8221; Ellis wrote.</p>
<p>&#8220;As an example, a web designer may need the services of a brand expert or copywriter &#8211; they&#8217;ll be able to use Proquo to source a range of services from other providers, create briefs, exchange quotes, manage payments and publish reviews, all in the one place.&#8221;</p>
<p>Proquo was developed by NAB Labs and Telstra&#8217;s Gurrowa Innovation Lab, while, being a 50/50 joint venture, it will operate as an independent entity, NAB has advised.</p>
<p>&#8220;Small business is the backbone of the Australian economy &#8211; around 97 per cent of all Australian businesses are small businesses, and they provide a huge economic contribution to Australia&#8217;s current and future prosperity,&#8221; NAB executive general manager micro and small business Leigh O&#8217;Neill commented.</p>
<p>&#8220;Small business owners tell us they are continually looking for new ways to do business, and we think Proquo will provide them with a unique way to network and grow their business.&#8221;</p>
<p>Beginning a pilot phase in June, Proquo&#8217;s full launch is expected in July.</p>
<p>Further information can be found <a href="https://www.proquo.com.au/home">here</a>.</font></p>
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