SYDNEY: Optus is looking to strengthen its appeal to business customers via a new deal set up with Cisco. It is offering a service based on Cisco’s cloud-based Webex contact centre technology. This is said to improve contact-centre performance and customer experience.
Says Cisco exec Jamie Romanin: “Cisco is the first vendor to provide a fully integrated cloud collaboration platform which includes calling, contact centre, teams and meetings capability, all four of which form up our Webex solutions platform …
“Our 20-year partnership will help more Australian companies accelerate their journey to cloud, by tapping into the global, scalable and reliable Webex collaboration and contact centre platforms.”