SYDNEY: Optus is looking to strengthen its appeal to business customers via a new deal set up with Cisco. It is offering a service based on Cisco’s cloud-based Webex contact centre technology. This is said to improve contact-centre performance and customer experience. Says Cisco exec Jamie Romanin: “Cisco is the first vendor to provide a … Read more
SYDNEY: Market watcher IDC is forecasting growth in outsourced security services in Australia and New Zealand, saying organisations are looking to relieve themselves of the cost and inefficiency associated with security management and free up resources to focus on higher business value tasks. It is forecasting a five-year CAGR of 18.9 percent for security-related services … Read more
SYDNEY: Schools, colleges and universities currently looking to make the shift to remote home-based “classrooms” due to the Covid19 pandemic – not to mention the families involved – are being offered help via a rejigged LogMeIn product. LogMeIn’s Emergency Remote Work Kit now includes GoToConnect, described as a cloud phone and unified communications and collaboration … Read more
SYDNEY – Mastercard is setting up a new global tech hub and “innovation centre” in the inner Sydney suburb of St Leonards – one of five such centres Mastercard is establishing around the globe. All current Sydney-based employees are expected to move move to the new location. “As the Internet continues to reshape the payments … Read more